To show our cust
omers that we value them and we have a serious commitment to customer service, we implemented a Customer Bill of Rights. We provide this document at every visit to your home.
First, we offer a 100% Money Back Guarantee. If you are not satisfied, for any reason, within the first year after installation, we will remove the equipment and give you a full refund.
Secondly, our employees are courteous and on time. Kellam technicians are drug free and smoke free. Don’t worry about finding cigarette butts on your property, because it will not happen. We offer a Clean Home Guarantee as well as an On Time Guarantee.
Thirdly, your comfort is a priority. With our Comfort Guarantee, we promise that there will be no more than a 3 degree temperature variance between rooms. Our total comfort system air will be re-balanced if needed.
A 24 Hour Service Guarantee is also a part of our Bill of Rights. If you have a problem during the warranty period with your comfort system repair and it is not completed in 24 hours, we will pay for your night in a hotel.
Kellam Mechanical takes the service to our clients seriously. For more info or details on our Customer Bill of Rights, click here!.
