We are highly committed to 100% customer satisfaction and we are proud of the work that we do for our clients! Please take a moment and read what our valued customers have to say about their experience working with Kellam Mechanical.

10/13/17

Jay did a great job.

Susie Finley
Virginia Beach

 

10/12/17

Jay Austin-knowledgeable, conscientious, courteous- What more can you ask for in a service technician.

Laura Campbell
Chesapeake

 

10/12/17

Called yesterday with my AC not working. They got a technician out to the house today. Joe was on time, polite, friendly, and knowledgeable. He was able to quickly diagnose the issue and repair it. Joe was careful about treating my house like it was his own. He also took the time to show me what was going on and explain how the system worked. When a technician takes the time to show me what is going on it tells me that they are honest and trustworthy. I have used Kellam Mechanical in the past and I will continue to use them in the future. Thanks Joe for your outstanding service!

Guy Batchelder
Virginia Beach

 

10/12/17

I want to give you five stars but you were almost three hours late for my appointment with only a call that the tech had to go to a meeting. But it was worth the wait because Joe Baker came to our house, treated us, the house, and the equipment with tender loving care. He gave us a good bill of health for the winter season, and even pointed out some things I could do to make things better for myself and my family. We really enjoyed working with him and look forward to his return should we need service on our equipment.

Al Lemieux
Virginia Beach

 

10/11/17

We have been with Kellam Mechanical for many years now. They have always given us great service. Jay Austin just completed the winter service of our system. He was thorough, polite and professional. Thanks again, Kellam.

James Baker
Virginia Beach

 

10/9/17

Jay A. did our 6 month check on both our units last week. He was very thorough and did a great job. He kept us informed of what he was going to do and as he worked on our units. A very pleasant young man. Thanks.

Don Trammell
Virginia Beach

 

10/8/17

They had previously did an exceptional job installing my HVAC system at another location, so I decided to see how their service calls were. Thank you Michael G. for your commitment to quality! With his enthusiastic attitude and exceptional knowledge base, I took comfort in letting the professionals tackle the problem. He answered all of my questions regarding how my problem could have developed and gave me solutions to prevent it. For this reason, I will always “Tell ’em Kellam!”
Also, congratulations sir on your engagement!

John Pagaduan
Virginia Beach

 

10/5/17

Tell Em Kellam! Excellent service with outstanding attention to our home comfort systems…thank you Jay!

Barbara Ricks
Virginia Beach

 

10/3/17

Thanks Joe Baker for doing the maintenance on my home system today. Great service, on-time and extremely professional.

Ryan Hull
Virginia Beach

 

10/1/17

Scott was very professional and took several calls from me with questions about the repairs that needed to be made at a rental property that I manage. He took his time to explain the repairs in a way that I would understand and even offered to speak to the owner of the property. I also received same day service from Kellam Mechanical. I had called another company that I had used before and they told me on a Friday that they could not come out until Monday.I was very impressed with how I was treated as a customer. Thank you

Rebecca Beamon
Virginia Beach

 

9/30/17

Mike G fixed our leak issues with the compressor in the attic. He was very creative in his approach. Also, he came back toMday, Saturday to remove our old bathroom ceiling fan and replaced with a sensor activated new one. He also checked our other three bathroom fans and found that one of them had never been hooked up at all! I cannot say enough great stuff about Mike G!!!

Elizabeth Griffin
Virginia Beach

 

9/29/17

These guys are the best….working with my schedule and getting it done! They’ve replaced one of my systems, done plumbing work for me and done my maintenance check for the fall season. Next week duct work to be done. Thank you all who have come through my house these last couple of weeks, thanks Jay Austin for making me laugh, you are awesome and Susan, thanks for the help!!!

Jackie Fabrycki
Virginia Beach

 

9/28/17

Jay Austin was thorough and respectful and did a great job with our inspection!

Susan Gill
Virginia Beach

 

9/27/17

I’m basing my 5* review on Morgan. Well my ac is now fixed and Morgan is the man. Very professional and a great guy to deal with. He’s quick, efficient and thorough and kept me in the loop the whole time. He’s the type of person I like to deal with. Give Morgan a raise he deserves it. Thank you again Morgan, and Scott (I believe is the owner) your former employee Monte (my neighbor) says hi.

Nick Lalim
Virginia Beach

 

9/26/17

Jay came out for a service check this morning. He was courteous and professional! He changed our air filters and gave some good tips.

Morgan came out to follow up on an issue we’ve been having. He was friendly and professional. He did a great job explaining things and letting me know what was going on. Very knowledgeable!

Cecile Tapman
Virginia Beach

 

9/25/17

Had a maintenance check-up with Jay Austin today. He was very informative and polite.

Mary Doyle
Virginia Beach

 

9/23/17

Just had our semiannual check up from Jay. Very professional and thorough. Thank you for keeping our HVAC system running in top condition!

Derrick Morgan
Virginia Beach

 

9/21/17Joe showed up to do the maintenance on both my HVAC system and that of my mother. Was exactly the type of person we have come to expect from Kellam Mechanical. As we had our system installed some time ago by Kellam and my Mother had a new system installed by them this year we could not be more pleased. Hope to see him in the spring for the pre-summer checkup.

Jim Adams
Virginia Beach

 

9/18/17

Kellam Mechanical came out to do the fall inspection and as always a great job! Jay Austin was our tech and was completely thorough and professional. Truly superb service!

Debi Evans
Virginia Beach

 

9/16/17

My HVAC unit wasn’t cooling my home and was making a noise. Joe arrived within the time expected and cleaned the grill, put in a new filter and added refrigerant. He informed me of all that needed to be done to keep my unit running at top performance. Joe was very courteous, professional and informative. Will use Kellam Mechanical if I have another HVAC problem. Cost: $294.00

Frances Reed
Virginia Beach

 

9/13/17

I just had my yearly maintenance for my 3 units. Sam and Jay were polite and courteous. They let me know at all times what to expect and how long they would be here. We have had our contract for three years and we more than happy with the work provided by Kellam Mechanical.

KT Tunno
Norfolk

 

9/13/17

Morgan went out of his way to locate, and order a part late on Friday afternoon. I highly recommend Kellam for HVAC.

Kathleen Renfro
Virginia Beach

 

9/4/17

I called your company today for service due to my AC being out. And on Labor Day your technician Morgan Bayse showed up promptly and with a great attitude. He was able to identify the problem and give me a short-term fix while the parts were ordered. This was excellent customer service and I appreciate all the service I’ve received from Kellam. Morgan kept me informed of the whole process and what he was doing to identify the cause and to identify the repairs needed. Your technicians have always been great anytime they’ve come out thank you

T. Hagedorn
Virginia Beach

 

9/1/17

My home air conditioner was experiencing problems, and in the heat of the summer I had no time to waste getting it fixed. My employer has used Kellam Mechanical in the past and had nothing but great things to say. I gave them a call and was very impressed at the level of service I received from setting up the appointment to the diagnostic and the tech we were assigned to , Morgan, came highly recommended. He was prompt, courteous, knowledgeable, and solved our problem quickly. Kept us updated throughout the process. Will be referring friends and customers to Kellam Mechanical in the future! Thank you again Morgan for your help!

H. Mcllwee
Virginia Beach

 

8/26/17

I just wanted to thank you guys for having Randy call us first thing in the morning and sending Thomas out to look at our unit. Everything is working great now. Thank you for your customer service and prompt response.

Sincerely,

K. Block
Virginia Beach

 

8/24/17

He was very good and very efficient he stayed about like two hours. and the unit is perfectly
working until now.

A. Denny
Chesapeake

 

8/11/17

We got our new system installed at our rental yesterday…my husband went to meet them and made sure they could get in the house. They did a great job!! We are very impressed with the job they did! They even replaced the pad the unit sits on and we didn’t even expect that! Great job guys!! And thanks again to Brigitte, Mike, Randy and LT! I really appreciate your help!

Shelly Decker
Virginia Beach

 

8/11/17

Scott

I want to give a shout out to you for your new plumbing staff getting to my mother’s house in 10 minutes today.

We have old plumbing which had probably been around since the late 50’s.
Your guys are very nice and I know we had a real mess under the house. My sister Dolores is at the house for the next few months and she will be taking acre of all the financial issues .
Thanks again and have fun at the hall of fame golf tournament.

Barry B
Virginia Beach

 

8/11/17

It was determined my drain pipe was clogged. He cleaned it out, then checked the outside unit for problems as well. Unfortunately, hours later, I realized the unit was still leaking and I called again. They sent out their after-hours person, squeezing me in on a busy night, thankfully. He cut open the base of the unit and we made the horrifying discovery that the overflow had been collecting there; it was about 3.5 inches deep. He sucked it out with a wet vac, closed it up, and tested that the pipe was still draining properly. Everything has been good since. I really appreciated them making the effort to come back out and figure out the continuing problem.

Aimee Crouch
Virginia Beach

 

8/8/17

We had been having problems with the AC in our rental for the past couple of years and the company we were using was just adding coolant without doing anything about it. We called Brigitte at Kellam Mechanical and she set us up with a service contract and got Mike out that night, and he got them back up and running. Then to make sure we had the right answers, she sent LT out to check it out again and make sure what we needed. We have to replace the system but we are confident that we are getting the best service! Thanks guys!

Shelly Decker
Virginia Beach

 

8/9/17

On July 27th, 2017, I called Kellam Mechanical and informed them that my HVAC system was not working, was about 20 years-old and in my opinion, just becoming a money pit. Rusty came out that afternoon, checked out my old system, confirmed my thinking, took some measurements, made calculations, and provided a very competitive quote for a 17-SEER RUUD system. As a good consumer, I had another highly-recommended company come out to do the same. Both Rusty and the other salesman said exactly the same thing, which reinforced my faith in good business dealings. I called Rusty back and told him I was ready for my new system. The very next day, three installers (Noah, Blake, and Damian) arrived on time at 8:30 a.m., removed my old system and installed the new one, and I was cooling off by 4:30 p.m. Rusty stopped by a few times to check on progress and to gauge my satisfaction. I will say, this was the easiest home repair/improvement I have ever experienced. Everyone involved in this sale and installation were the utmost professionals, extremely knowledgeable, and ensured that everything was 100%. The technicians worked quickly and efficiently, and made sure everything was cleaned up. Once everything was said and done, I couldn’t tell that anyone had been in my house. I thank Scott Kellam and all of his staff for helping me out and installing an awesome heating and cooling system in my home. This is a top-notch company who I would recommend to anyone.

David Swanger
Chesapeake

 

8/8/17

Quick and awesome. They were here with in 2 hours of me calling them and found the problem with in 3 minutes. Then had it repaired in another 20 minutes.

Joel Manuel
Chesapeake

 

8/6/17

Customer service is the best from front office to the technicians. Morgan is high on my list for knowledge and courtesy and went above and beyond with his follow up calls to make sure everything was good. Definitely A+ company and so glad I chose them to convert my home heating from oil to gas and the keep my older ac systems running like new!

Sandra L.
Virginia Beach

 

8/5/17

After a mix up in our original technician not showing up between 1-5pm, Morgan (on-call tech) showed up and quickly fixed the issue. We were back in cool air in time for bed. This is the second time Morgan has fixed our AC (once on our old system and once on our new one). Both times he was quick, thorough, and very helpful/empathetic.
Additionally, on his first visit he pointed out a minor gas leak that we were able to have fixed the same day. Morgan is an outstanding tech and cares about the customer!

David Robinson
Cheseapeake

 

8/4/17

We have been using Kellam Mechanical since 2010. Yesterday, Bernard came to perform our six month maintenance and out of all the servicemen we have had over the years, he is by far the best! Bernard is very friendly and was comfortable dealing with my crazy friendly lab and my skittish Heinz 57. They warmed up quickly to him! He was meticulous about using his doormat and foot protectors to keep dirt out of my home. Bernard was very thorough and and respectful of our property. He had to use a hose from the front of the house on the units at the back of the house and he made sure to reconnect and return the hose to its original place very neatly. Thanks Kellam Mechanical for another year of outstanding service and thank you Bernard, hope to see you again in Pungo!

~ The Hoggard Family
Christina Hoggard
Virginia Beach

 

8/3/17

Joe,
You were a delight when you responded to my early 911 call today. You called before you came, then arrived promptly. I saw professionalism, friendliness, courtesy and respect. I enjoyed the “ac 101” class you gave me. I can’t wait for the midterm exam. What you didn’t know is I have multiple sclerosis (M.S.). I am heat intolerant so I really appreciated Kellam Mechanical’s fast response! Ah, the ac! Joe, you are a wonderful and impressive representation for Kellam Mechanical.

Thanks again,

M. Cambell
Virginia Beach

 

8/1/17

I can’t say enough positive things about Kellam and Morgan. We are loyal customers because of the high quality and superb service. This is a great company that keeps their promises and performs like you hope!

Scott T.
Virginia Beach

 

8/1/17

Hands down for Morgan & Sam!!!
Great service!! Thank you Kellam for your great staff!!!!

Ruth V.
Norfolk

 

7/30/17Highly recommend this company. Kind, courteous, and professional. Our Technician, Joe Baker, was top-notch. He really took the time to make sure everything was done right.

Thomas Wasenius
Virginia Beach

 

7/26/17

I have had a pleasant and positive experience with everyone at Kellam Mechanical. I would especially like to commend Morgan. He kept me informed and has a pleasant attitude. He even returned an e mail after hours.
R. Walsh
Virginia Beach

 

7/25/17

Our AC went out on Friday night around midnight. We called Scott first thing the next day and expected to wait a while for someone to come and inspect, as it was literally the hottest day of the summer. He dispatched Jerry and our service was restored within hours. We can’t thank you enough for taking care of us. Jerry was quick, informative and very professional. AND the price was right (especially for a weekend call!). I highly recommend Kellam Mechanical!

Becky Everhart
Virginia Beach

 

7/25/17

This company is THE BEST!! They have come to our rescue on a number of occasions, and have been affordable and truthful in what needed to be repaired and replaced. I highly recommend them and do so frequently to friends, family and clients.

Kelly Lee

Virginia Beach

 

7/20/17

Our AC unit broke down this morning, Joe Baker from Kellam Mechanical was at our house by 1:30 p.m. SUPER nice and knowledgeable, fixed me right up and it didn’t cost an arm and a leg. THANK YOU Joe and Kellam Mechanical!!!

Erin Zabel

Virginia Beach

 

7/18/17

Gentlemen:

Good news…..the unit has not leaked since DJ adjusted the drain pan. I will continue to monitor on a periodic basis but I don’t expect anymore problems. I want to thank you both for your patience and perseverance on solving this minor but nagging issue. You both have reinforced why we chose Kellam Mechanical for our HVAC system!

Thanks,

Bob and Jan Tucker
Virginia Beach

 

7/17/17Jerry was very punctual and professional. He was knowledgeable and recommended needed parts
and upgrades. Very pleased with the customer service from the scheduling to a job well done. Thank
you Kellam mechanical!J. Fike
Virginia Beach

 

7/17/17I want to acknowledge the recent great service I had from service technician Morgan…he was on time, knowledgeable and friendly! Morgan quickly diagnosed my problem and had my ac system up and running. Based on my recent experience, I highly recommend Morgan and Kellam Mechanical!!

Jim Carey
Virginia Beach

 

7/13/17A BIG shout out to Morgan and Kellam Mechanical! My downstairs A/C unit failed last night. Called A-1 American (who we have used in the past), and they asked that I call back this morning. Called back, and was told that I would have a service rep come today as soon as they were available. Received a phone call at 4:30 telling me the office was closing in 20 minutes and no one would be coming after all. A good friend called his AC company who recommended Kellam Mechanical for… my area. I had a very friendly and helpful person take my call who paged a service technician. Morgan called me back in a reasonable amount of time and kept me posted on when he would arrive. He was at my house by 7 PM and was extremely friendly and efficient. I had a bad capacitor and he was diligent in ensuring I understood where the problem was and what fix was needed. Thanks to Morgan’s willingness to come help well after his regular work day, we will sleep comfortably tonight. A-1 has lost a customer permanently. I will now rely on Kellam Mechanical. Thank you Morgan and Kellam. You are fantastic. You have gained a new happy customer.

Maggie McCauley
Chesapeake

 

7/11/17

It doesn’t surprise me to see so many people posting about their positive experience with Kellam Mechanical. This is an amazing company. I don’t post reviews often, but when I do, it’s deserved. When an HVAC goes out in a heat wave, it’s a mini crisis. A special special thank you to Ms. Jessica for understanding the unique nature of this problem for a family with an Alaskan Malamute and jumping in to facilitate the rapid response. Thank you to Morgan for coming out as the second Tech to fix is and get the house cooled down. We are moving to Baltimore soon….but I will recommend Kellam to everyone I remain connected with here in Tidewater!! Thank you, thank you!!!

Glen Waldow
Virginia Beach

 

7/10/17

I’m not one to post reviews for any and all things that affect my life however, I felt it important enough to complement the excellent work quality and conduct Kellam Mechanical has displayed to my family. We reached out to this company based on a friend’s recommendations and rave reviews we found online. In today’s fast paced world it’s hard to find good customer support. To find a company that will take the time to focus on your needs and do the best they can to help you i…s a trait that society has lost. The receptionist Barbara shows these qualities; our AC went out and our home’s internal temperature was around 98. After calling several other companies and dealing with a bunch of nonsense, I can honestly say I was not the easiest of customers this young lady had to deal with. However, she promptly addressed my questions, provided great input on company policy and programs they offer, and was able to setup an appointment to have our AC unit serviced within a reasonable time frame. Unlike the three companies’ I previously spoke too.

The service technician Joe Baker arrived on time to troubleshoot our 15yr old AC unit. Just like Barbara, Joe was very professional, both in appearance and work ethics. He was able to diagnose the problem promptly and get our AC up and operational. Our family is grateful to this company and its employees. We would highly recommend them to anyone in need of their services.

Thomas Wasenius
Virginia Beach

 

7/7/17

Morgan, was right on time and did great job on my parents air conditioning unit. He made some really good suggestions to help prevent problems in the future. I would highly recommend Morgan and Kellam to anyone.

Butch Matthews
Virginia Beach

 

7/5/17

I am appreciative and thankful of my recent air conditioning installation and so happy with the maintenance program. Mike Guzman worked very hard on my system and all the techs are courteous and explained everything and want to continue my services with Kellam Mechanical.

Landis Lee
Chesapeake

 

7/4/17

Technician (Bernard) was personable, timely, and thorough. He had to replace two capacitors (one on each unit), leading us to purchase the annual service contract, which offers parts discount, etc.

Michael Agresti
Virginia Beach

 

6/28/17

This is a great company. Great communication, and great technician that came to my house today!!! Price is a per month maintenance contract payment. During my semi-annual inspection (I have a maintenance contract with Kellam) it was discovered that my AC coils needed cleaning. They scheduled a time and came out and did the job for free.

J. Sireci
Virginia Beach

 

6/26/27Thanks to Jerry for the awesome work he did. He was on time, very professional, did an amazing job on my system and he provided the most satisfying experience I have had.

J. Bonney
Virginia Beach

 

6/25/17Joe was 5-star from the moment he laid out the “Rule 1” red carpet to check out. He was prompt, calling ahead to let us know he was 30 minutes out, and spent a considerable amount of time making sure our unit was in tip-top shape! When choosing your air care needs, pick Kellam Mechanical and ask for Joe.

Melissa Disher
Virginia Beach

 

6/25/17
Kellam Mech did a thorough job. Our new HVAC is working perfectly. The technicians were polite and completely considerate of our home.

N.Nutan
Virginia Beach

 

6/22/17We have an over-100 year old home in the Ghent section of Norfolk, VA. Ever since we moved in 7 years ago, we have had trouble with the heat and air. It is a second home for us, and each time we arrive in summer – no AC. In winter – no heat from the furnace. We tried many different repair services and each one used the ‘band-aid’ method which would only get us through for a month (if that) or two. Then someone suggested we try Kellam. What a difference! They are true professionals and get the job done RIGHT. In the end we needed to replace some units and get a new furnace/boiler. It was a complicated job, working in that old home and on those busy, narrow, car-lined neighborhood streets. But, Kellam took care of all the necessary city permits – so that they could bring the crane in, which was needed to lift and replace the roof units. They even contacted the neighbors, who (unfortunately) were requested to move their parked cars on the morning of the crane’s arrival. ‘John G’ was our Kellam ‘go-to’ guy. He is fantastic. Kept me alerted to all that was happening, and when. ‘D.J’ and the crew working on my house got the job completed quickly, properly, and were very neat, (even swept the house out before leaving that day!) Kellam is not the least expensive around. But you get what you pay for. And, in price-checking, to be fair . . . they were not far off from the ‘Band-Aid Bunch’! Kellam is what I consider to be a ‘concierge’ company. They were a pleasure to work with. BIG THUMBS UP!

Karen Kinser
Norfolk

 

6/20/17Morgan was very efficient & a pleasure to work with. It would be great if Morgan would service my system in the future!

Susanne Demma
Virginia Beach

 

6/17/17One of our two AC units stopped working late Friday. I did some basic diagnostics, but no luck. Based on review sites, I called Kellam Mechanical’s answering service at 8:30 pm Friday expecting it would be Saturday or Monday before someone could come out. Thirty minutes later, Mike arrives, diagnosed a blown capacitor, and has us back up by 10:24 pm. Mike was friendly, professional, and knowledgeable! Their honesty and concern for the customer is something that is hard to find these days. I highly recommend Kellam Mechanical!

Rob Waddell
Virginia Beach

 

6/16/17Joe came to the rescue an brought our AC back to life in no time flat! Excellent service and he explained everything as he troubleshot and repaired our heat pump. Outstanding service!

Clarence C.
Virginia Beach

 

6/7/17
Morgan is a great professional and awesome technician, Fixed my air unit in the matter of minutes, and a great representation to Kellam Manchic!!
Kimberly Rivera
Virginia Beach

 

6/1/17Thanks to Barbara for dealing with me and Morgan for coming to the house so quickly my top unit HVAC is up and running again!! Woohoo!

S. Ashmore
Norfolk

 

6/1/17Hands down excellent service! Morgan was the best, from the moment I opened the door until he left he was professional, courteous and pretty much a great guy! Highly suggest requesting him you won’t be sorry! I’ve dealt with other companies here and they would tell me I need this or that to run up my bill and in the end it is the same outcome. He was honest and didn’t bs me. A quality I look mostly at when it comes to companies and he proved Kellam Mechanical is exactly that! I can’t say it enough I highly suggest!

Thank you,

Kim Ryan
Virginia Beach

 

6/5/17

Hey Scott,

I hope all is well and business is booming! I hadn’t talked to chatted with you in a little while but thought I would share a great experience I had with your company again. Bernard King paid me a visit on Friday and did an outstanding job…I had a lingering A/C issue that has been plaguing us for some time. Bernard came out on our semiannual maintenance apt and went the extra mile and fixed our issue. He’s a good dude and I appreciated his help greatly.

E. Shaffner
Virginia Beach

 

6/2/17

A huge shout out to Morgan Bayse for sticking it out with us until after 9pm tonight to get our A/C running on a temporary fan. We can’t thank you enough for solving the mystery and time spent away from your own family to make ours more comfortable. Millie gives a paw of approval too! Thank you from the Halsteads!

Carol Halstead
Virginia Beach

 

6/1/17

Joe Baker performed the HVAC service on my units. He was very friendly, punctual, clean and took the time to explain different aspects of the service. I will ask for him by name for future service! My highest recommendation.

Konstantin Chemenko

 

5/25/17

Jerry, from Kellam Mechanical, performed the maintenance work at my home. He was totally

professional, pleasant, informative and respectful. I always feel confident that my systems are in

good running order with Jerry.

S. Rosado
Virginia beach

 

5/10/17

It all started when our AC went out at night and we called for service since we had a service agreement. The tech Tom called and said he would come after his current calls. Turns out both of our systems had failed and he did what he could even though it was after midnight. He got one unit running temporarily and said he would be back the next day with options. We accepted his plan to replace both units. A week later the crew came to replace the units. The crew was very nice and made sure to cover our floors. They finished the installation the next day and we are very pleased with everything. I will recommend them to our neighbors.

Judy’s Book Member Review
www.judysbook.com

 

5/5/17

Mr. King arrived on time; and he was very polite. He did a good job of explaining the deficiencies

he found; and providing me with the best possible course of action. I would recommend their business

to anyone.

Jeff Paras
Virginia Beach

 

5/3/17
It’s all about the technician that comes to your house and yes, a lot to do with the company. Today

Chris Y. came to my house determined to solve my problem. It took him awhile and he had to do some

serious troubleshooting but he discovered the issue, came up with a game plan to repair the

defective part and found a way to make the system work safely while the part is waiting for

delivery. He additionally worked with company management to get me the best overall price on the

repair. I feel fully satisfied that I am getting the best deal I can get and look forward to Chris

returning to my home to complete the final repairs once the part arrives.

This is not my only good experience with Kellam Mechanical. A couple weeks past I had an annual

service completed by the most competent young man I could ask for. He did something I never expected

– he listened to me. I can’t tell you how many techs that have come to my house from other companies

and already knew everything that was wrong with my systems – never once listening to me. Not Chris

C., however. once he listened he took action and issues got solved. On top of that he was so polite

and respectful of my property. I liked that and I respected him and his professionalism.

These two techs will be my go-to guys for future service if at all possible.

Al Lemieux
Virginia Beach

 

5/3/17

Bernard did our service check this morning and we were very pleased with his professionalism and

excellent service. He did all necessary maintenance plus extra requests that we had……filter

replacements, removal of dead animal in attic etc.
He is very personable and knowledgeable.
Thank you again for quality service and always being available in emergencies.

Beverly Beckwith
Virginia Beach

 

4/28/17

Please relay to Morgan Bayse our highest compliments and thanks for solving the problem of our York

A/C system cutting off frequently and unable to cool the house even with the outdoor temp being in

the mid to late 70’s. He is quite a valuable asset to Kellam Mechanical, our go to heating/air

conditioning installation and service company!

Thanks, Ken P
Virginia Beach

 

4/18/17

John,

Just wanted to let you know the guys did a great job today. Very professional work and the fit and

finish of the installation are perfect. We couldn’t be happier with our decision to go with Kellam

and the Mitsubishi dual mini-split a/c. Wow, what a quiet system! Thanks for everything.

Best Regards,
Les & Michelle S.
Virginia Beach

 

4/17/17

I am writing to compliment the hard work Chris and Josh did by spending almost 7 hours at my home

fixing my AC system on April 3rd 2017. I initially signed up for the USA plan for my house and field

technician Chris came out to service my unit. Upon looking at the unit he discovered the coil inside

the house was leaking and needed replacement which he scheduled for me on the 3rd of April. So April

3rd, Chris and another technician Josh came out to perform the service and repair; however, they

discovered the outside unit needed repair too. Again they spent a long time at my home fixing the

unit inside and outside. They were both very informative and professional. I was pleased with the

effort and work they did as my AC works great now.

James W
Chesapeake

 

4/11/2017Mr. Jerry Wagner once again came out to service my unit. From the time he walks into my home until he has completed his servicing of my heating and air conditioning units, he is most professional and informative. He is the type of person that I trust 100% with regard to the status and needs of my unit. Thank you Kellam Mechanical for having quality personnel. more

Judy’s Book Member Review
www.judysbook.com

 

4/11/17

I have used the services of Kellam Mechanical the past 13 years and am so very pleased with

this company and their outstanding service. I would especially like to recognize Mr. Jerry Wagner

who services my AC and Heating System . Mr. Wagner treats my home with such care and respect. From

the red carpet service mat at the front door, to the shoe covers put on to protect my carpet and

floors, this professional goes the extra distance to make such I am completely satisfied with his

service. He explains what is to be done, suggest new products to enhance my system and then explains

what was done in detail. He is always prompt and on time, extremely professional and knowledgeable

and a true pleasure to have in my home. I trust him 100% with my heating and air conditioning

maintenance. Thanks Kellam Mechanical for such an outstanding employee who treat me as a valued

customer and provides such exceptional service, This is one fine company and I look forward to using

their services for many years to come.

Pete Sykes
Virginia Beach

 

4/5/17

Just wanted to let you know that we had a great check up with Mike of our system. Our system has

been maintained by Kellam Mechanical for close to Ten Years. Testament to our friends Sarah and

Scott who have some of the most dedicated and professional staff providing services to their

customers.

Begging the question to our friends, have you had your HVAC serviced for the summer yet? Do you have

an HVAC contractor?

If not, tell em Kellam!

Dan Baxter
Virginia Beach

 

4/4/17

Good morning, Morgan Bayse came to my house to fix a rather unusual problem. I was hearing a chirp

every fifteen minutes from the inside air handler for my mini split heat pump. Morgan is a very

personable person and quickly checked my system for proper operation. He made numerous trips up and

down on his step ladder and outside to check the compressor unit. After calling back to the office,

he powered the system off and on as suggested. Finally, after standing on the step ladder with his

ear against the air handler, he realized the chirping sound was actually coming from a Verizon Fios

box hidden behind a desk. He even crawled on the floor to verify that the Fios box was in fact the

culprit. Morgan just wouldn’t quit until he found the problem. I really respect people like Morgan.

Morgan Bayse is a definite asset to your company. I would gladly have him return to my house for any

future work.

Thank you,

Robert Markey
Virginia Beach

 

3/15/17I had Kellam Mechanical install my heating/cooling system 2 years ago and continue to have their

yearly maintenance service. I’m totally satisfied with their service and the knowledge of the

service techs. I recommend them to all my friends.

E. Berry
Chesapeake

 

2/16/17

We have a 2-zone HVAC system here. For both units it’s $400 for the year to come out as I need and

plus they have 2 maintenance visit over the course of the year. They made some recommendations that

I’m going to follow up on before we get to the air conditioning season. So far everything has been

working. If they make a recommendation it’s being done with my best interest at heart instead of

generating more business for themselves. That means a lot. They came & did a great job. They

found that the compressor which had been installed by a different company was still under warranty,

so instead of having to pay whatever a new compressor costs, $8000, we were able to get it installed

for just the cost of labor. The technician went and got the serial number off the compressor, again,

they had not installed it, but he researched it and found out it was still under warranty. It had a

10-year warranty so that was able to be replaced for free. I can’t think of any other air

conditioning company I’ve had for the past years would have ever done that. They’ve won my loyalty.

I’ve signed a maintenance agreement with them, so they’re servicing both the upstairs unit and now

the downstairs unit as well. We have a 2-zone HVAC system here. For both units it’s $400 for the

year to come out as I need and plus they have 2 maintenance visit over the course of the year. They

made some recommendations that I’m going to follow up on before we get to the air conditioning

season. So far everything has been working. If they make a recommendation it’s being done with my

best interest at heart instead of generating more business for themselves. That means a lot.

C. Jackson
Chesapeake

 

3/17/17

Scott,

You have a world class team in Garrett and Hunter. They communicated extremely well and I was

informed as to what was going on and even learned a few things in the process. I will recommend your

business 100% of the time (be ready to start sending trucks to Portsmouth). I will work on making

time to visit your office to shake your hand in person.

Thanks again for your help, I truly appreciate what you all did for our community!

M. Bright
Portsmouth, Va.

 

3/15/17Thanks, Josh and helper, got heat back working! Job well done.

Judy White

Virginia Beach

 

3/3/17

This is the first service tune up I have received with Kellam. I have to say I am impressed. All my

previous service teams have been gone in about an hour. Your guy showed up just before 0800 and is

just now finalizing the last system paperwork.

Skip P
Virginia Beach

 

2/27/17

Jerry was very excellent when he was here. He went above and beyond. Very personable, and honest.

Katharine F.
Virginia Beach

 

2/17/17

I recently had Kellam Mechanical install a heat and air condition system in my home I am so pleased

with their knowledge about the system, the installation and their professionalism. I want to commend

Tom. Matt, John and DJ for a job well done. They are so kind and they explained the system well for

me I will recommend Kellam Mechanical to everyone, Thanks to Scott and Sarah Kellam, too!

Babs West
Virginia Beach

 

2/10/17

My wife called around 8:30 PM last night and was offered a service call but decided we could wait

until morning. I received a 7:25 follow up call to schedule service and we made an 8 AM appointment.

The technicians (Josh and Kyle) arrived on time, were very friendly and professional. I needed an

igniter for the furnace and Josh had one in the van. Needless to say 45 minutes later we were

signing paperwork. Not only did they fix my issue but they also recommended some safety related work

that I will have done. Thank you so much Kellam Mechanical. I will definitely Tell ‘Em Kellam.

Ken Lloyd
Virginia Beach

 

2/9/17

Josh and Chris did a fine job on my heating repair yesterday and didn’t leave any mess. They did

everything correctly and kept me informed throughout the process. They said they would do some

testing and now my system is working and everything is honkey dory. Thank you Kellam team!

 

2/7/17

John was a great help in diagnosing what was wrong with my HVAC air controller. He was efficient and

quickly figured out what was wrong and was able to easily explain to me how to fix it. He provided

the expected service and went far beyond my expectations. I will definitely be using Kellam in the

future.
Cody D.
Virginia Beach

 

2/3/17

I have used Kellam mechanical for numerous services at different homes, and I have always been more

than pleased which is why I keep going back. My new home was under warranty with another heating and

air company, and I was not impressed with the service. They also did not do electrical work, so I

called Kellam. Not only did they come in at the same price, but they were twice as fast for the same

job which translates to more money in my pocket. I’ve been a homeowner for over 20 years; Kellam did

work on my first home, and they will do work on my last. I use them for both electrical and HVAC

needs, and they continue to surpass all others in customer service, knowledge and results. I have no

hesitation in highly recommending their services!

Barbara L.
Virginia Beach

 

2/3/17I just wanted to write and tell you what a wonderful job your crew did this morning. I also

wanted to say that I was sorry for the mix-up of addresses, but the guys arrived quickly at my home

once it was all settled. Your crew was so professional and so quick that when it is time to replace

the unit at the 2004 address, I will most definitely use you guys again. I have had nothing but a

good experience with your company, and you’ve earned a lifelong customer.

Thank you again for everything!

B. Leopold

 

1/25/17I highly recommend Kellam Mechanical. On Monday morning I called and spoke with Scott Kellam

telling him we had a water heater that just started leaking water. Scott had me send him photos of

the water heater by cell phone. Tuesday morning Garrett and Hunter were at our home before the appt

time. Both were very professional, knowledgeable and did a great job of replacing the broken water

heater in a short amount of time. Thank you Scott, Garrett and Hunter for taking of our needs so

quickly especially since my husband is having serious health issues. Your quick response is greatly

appreciated. Thank you for also getting the gas inspector here the same day.

Margaret C.

 

1/9/17I have to say the folks at Kellam Mechanical are like superheroes!! We woke up in this frozen

tundra with our heater not working. The ignitor switch had gone bad. After our friend recommended

this company, we called them right away. They were able to get out here today, and once our

technician arrived, he had our heat pumping in less than an hour! He was polite, friendly, and

professional. He showed us exactly the issue, and discussed some other issues to watch for with the

age of our unit. He gave us a few pointers, and just like that, heat! Thank you so much for your

services today!

K. Bledsoe
Virginia Beach

 

12/20/16As a general contractor it’s always a pleasure to work with a company that takes pride in

their workmanship and customer service. Kellam’s team of experienced technicians professionally

completes the task as hand no matter the difficult. As a general contractor it’s always a pleasure

to work with a company that takes pride in their workmanship and customer service. Kellam’s team of

experienced technicians professionally completes the task as hand no matter the difficulty. That’s

why when I renovated my own home I asked Scott and his crew to install the new HVAC systems. A few

months down the road my 6 year daughter who suffers from asthma just couldn’t stop coughing at

night. Kellam Mechanical recommended a UV filter be installed in my HVAC system that would greatly

improve our air quality. Less than 3 days later her cough is gone. If you’re looking for a

mechanical company that has your best interest in mind look no further. Call Kellam.

Matt Froehler
Virginia Beach

 

12/14/16

Kellam responded promptly and arrived at the appointment on time, which was great since I was coming

in from out of town. Thomas diagnosed the problem after a few checks. Not low refrigerant as I

suspected, but a faulty thermostat. I did not need to waste money on a freon charge that was not

needed. Good job!
Chris C

 

12/14/16Always in time; friendly; offer explanation; good

service.
Shari A.
Virginia Beach

 

12/3/16

Our heat pump system quit working entirely during the night of Nov 24/25th. Jerry came to look at it

when we called the next day. He worked until nearly 9 PM trying to fix it, quitting only when we

suggested it would be okay to stop then and come back the next morning to finish. We really

appreciated his dedication to the job since we didn’t even have emergency heat. As an old Navy guy,

I give Jerry a “Bravo Zulu” for a job well done finding and fixing the problem.

D. Ohnemus
Virginia Beach

 

12/2/16

These folks are amazing. I have a house and a condo. You have to get the maintenance contract. I

call anytime on any day and they respond. The technicians are professional, on time and self

sufficient. They will call to remind you of appointments, they keep excellent notes and they don’t

over charge. could not be happier with the service and price!

Darren K.
Virginia Beach

 

12/2/16

Jerry Wagner is always prompt, polite, helpful and professional. He is a delight to have maintain

our systems.

David A.
Virginia Beach

 

12/1/16

Your serviceman, Josh S, came to service my Mitsubishi units yesterday. He was very professional,

obviously knew exactly what he was doing and did it well. He was thorough, really cleaning the

units. He was most considerate of my bird flock, using only water in their area, as they are very

susceptible to fumes. He gave me feedback on a new unit too.. My units were working well but today

seem to be even better. I want him to service them next time needed.

Elizabeth S.
Virginia Beach

 

11/27/16

Please send me information regarding your maintenance contract. I’m dazzled by your service

department and the professional job they did replacing duct work!! Plus, I just had a Laundry Pro

installed and I LOVE IT!!!!!

Arlene S.
Virginia Beach

 

11/25/16

My home is 24 years old and my Heat Pump System definitely needed to be replaced. I did a lot of

research to find the system that I wanted and how I wanted it installed. I contacted several

companies for a quote with my specific requirements. ONLY Kellam answered all my questions and ONLY

Kellam made recommendations for improving upon my request. The install team showed up ready to work

and cared about my home as they removed the old and installed the new. My first Electric Bill, a

full 30 day cycle after receiving the new systems, was 1/2 the smallest bill I have seen in the last

5 years. The Kellam Team even submitted my registration and warranty paperwork and even provided the

paperwork to submit for a rebate from the electrical company. I have dealt with a lot of contractors

in the last 23 years and Kellam Mechanical is by far the best team I have ever worked with.

W.Paetz
Virginia Beach

 

11/18/16

I couldn’t be happier with the quality, professionalism, and care that both Chris and LT had. They

were always considerate and worked hard to try and resolve my heat issues so me and my daughter

could have heat again.
I will continue to use Kellam and recommend it to anyone in the future.

L. Cirino
Virginia Beach

 

11/1/16

The workers at Kellam Mechanical were professional and courteous and overall did a very good job.

S. Brunke
Virginia Beach

 

10/31/16

Best service around the area.

Emily R.
Virginia Beach

 

10/17/16
They were on time, professional, knowledgeable, quick and friendly. They made sure we
understood the repair work they had performed and were satisfied with it.
C. Sanders
Virginia Beach

 

10/8/16

My air went and they came out right away. He diagnosed the problem and even took pictures to find it

where the leak is. He put refrigerant in and will get back with me on price of fixing the leak. He

didn’t have the cover up for his shoes so he took his shoes off. He was very respectful. I would

call them again.

C. Katz
Virginia Beach

 

10/6/16

New customer but I am so very pleased with the professionalism and timeliness, so rare these days!

E. Buker

 

10/3/16

Chris Collins did a great job tuning up our heat pump for the upcoming winter season! Kellam

Mechanical Staff is always on time and very respectful. Been keeping our system safe and operating

at peak efficiency and safety.

Dan Baxter
Virginia Beach

 

9/12/16

Two years ago our large air conditioning unit for our downstairs went out right in the middle of the

summer. Thankfully, we had an annual contract with Kellam Mechanical, which is particularly helpful

when it seems like everyone is having problems with their air conditioners. They came out and

installed a new unit the next day. We recently relocated to Florida, but are renting our Va. Beach

house out for the summer. We just had people from Canada check in, and our this time our upstairs

air conditioner unit quit working. I called Kellam Mechanical, frantic, as that was the week that

Virginia Beach had 100 temperatures. They were booked solid for a week. But once again, realizing

our desperation, Kellam came through in a pinch, and had their guys out the very next day to install

a new unit for us! As an aside, during their semi-annual inspection, they told us that the unit

probably wouldn’t last much longer, but we were hoping to get one more summer out of it. Everyone at

Kellam Mechanical is professional, extremely knowledgeable, and their level of customer service is

absolutely top notch! I highly recommend Kellam Mechanical to EVERYONE for their heating and air

conditioning needs. Also, be sure to get an annual contract – it is very cost-effective, and their

techs come out twice a year to take a look at all your air conditioning and heating components,

check air filters, etc. I HIGHLY recommend Kellam Mechanical!!

Thank you!

Cheryl Simmons
Virginia Beach

 

8/26/16

John – I got my bill for the use for July 15 – August 15 for 866 kWh. I expected it to be between

$150 and $200 due to the extreme heat and humidity and multiple days with heat advisories. I was

very pleasantly surprised that my bill was only $104 for that timeframe – I even called Dominion VA

Power to verify that it was correct. So, I am very happy with my HVAC system and appreciate you

coming out and adjusting the settings. Thank you and your staff for the great customer service and

getting me set up with the right system for my floor plan to maximize the efficiency. It’s a relief

to know the electric bills are going to be affordable even in extreme weather.

S. McReynolds
Virginia Beach

 

8/18/16

A/C went out during a very hot spell and I was able to get an appointment with them the very next

day. Lisa Ann was very nice over the phone making the appointment. Mike arrived the next day within

the appt. window and spent a couple hours checking things out. He discovered the problem and

explained everything to me. The system was under warranty through another company so we ended up

calling them to do the rest of the repairs but he was able to get us up and running and cool until

the other company could come out. He was very professional and I trusted what he said- didn’t try to

charge me for some outrageous repairs. Good trustworthy company.

T. Chavez
Virginia Beach

 

7/19/16

My family and I just want to pass along a huge THANK YOU to the Kellam Mechanical team. The guys

were professional, on time, and installed a great HVAC unit / ducting. The owner even made a point

to swing by the site periodically to check on things. I highly recommend this group if you’re

looking for high quality service at a competitive price!

Stan J.
Virginia Beach

 

7/19/16

We started using Kellam Mechanical a few months ago and have been very happy with their service.

They arrive on time, are professional and courteous and are very efficient in diagnosing problems

and fixing them. Chris Collins came out today and did a great job.

We highly recommend this company for your Air conditioning needs.

Elizabeth W.

 

7/1/16

Mike is a very knowledgeable, professional and polite technician. I am very satisfied with the

experience and look forward to working with Kellam.

S. Russotto

 

7/1/16

Got a good man in Thomas!! Thanks

Judy White
Virginia Beach

 

6/30/16

We had a contract with Dominion for our heat pumps and our water heater. When our heat pump stopped

cooling we called them. We had to pay Dominion $50 for the service call. They sent out someone from

a company I had never hear of. The service tech said we had two leaks and 0 Freon. He then left and

said he would have to turn the service order in to be approved. They left us with no air

conditioning in the 90 degree hear. Two days later they said it was denied because the unit was too

old. We have been paying on this contract for over a year, just to find out our unit was not even

eligible! We called Kellam Mechanical and they came out in a timely manner. The unit was NOT empty

of Freon. There were no leaks. A filter was missing that caused a buildup of oil and created a

stricture so that the Freon was not flowing as it should be. Everything was fixed and we have a cool

house again. I would definitely call Kellam from now on. The service tech was friendly, courteous

and kept us informed of each step he needed to take and what the cost would be.

Linda Hudson
Virginia Beach

 

6/21/16

It was my pleasure to recommend your company, you have always been very fair and honest in your

dealings with me, which is much appreciated in the times we live in. Thank you again,

Mayris C
Virginia Beach

 

6/20/16

John did an excellent job, and knew his job. He was very professional and has a pleasant

personality. Always call Kellam!

Judy White
Virginia Beach

 

6/20/16

Thanks for completing the work on the Weil’s system.

And extra kudos and thanks to Asher. He did a good job and was also very helpful to me. I was

leaving as he was wrapping up and found that my vehicle could not shift gears (ends up a broken

link). I have a knee injury and he was kind enough to take me to the 7/11 to get a drink and some

chips as AAA was about an hour wait and I had not had lunch. I think it made him late. I apologize

for making him late with his kindness to help me out. Again, thanks.

Lorraine
Virginia Beach

 

6/16/16

John,

Thanks again for everything. We have enjoyed our experience with Kellam and will be mentioning

Kellam to people whenever ac troubles come up.

B. Baxter

Virginia Beach

 

6/15/16

Thank you so much for coming to our aid to replace our air conditioner. Your guys did an excellent

job.

Leigh and Jean A.
Virginia Beach

 

6/9/16

We would just like to thank you SO much for your service in addressing our electrical problem! Words

can not express what it meant to have your time and dedication in addressing this situation. We look

forward to seeing you again in the future.

Ernest and Suesan S
Virginia Beach, Va.

 

6/2/16

We needed to replace two A/C units and air handlers. John came out, measured the volume of each room

and verified the insulation. We then discussed the alternatives. He did not push any one of them but

did provide the Pros and Con of each one and the price of each up front. The contract was very clear

as to what was covered. Their people showed up when they said they would. The downstairs unit

installation did not pass the city inspectors first inspection and I was not satisfied with the

insulation work around the air handler (minor problem). We notified Kellam and they were out

immediately to correct the problems. Initially for the upstairs unit, we asked Kellam to add

refrigerant. Kellam also changed out the capacitor to try to give us another year out of this unit.

This worked for a few days but then it became obvious a new unit was needed (the old one being 20

years old). John came over again and we discussed the options. We selected a slightly larger unit

and John gave us a rebate for 60% of the cost of trying to repair the old one. As we were

approaching the hot summer weather, we wanted to get the unit replaced as soon as possible. They

came out when we had asked them to the installation was completed in one day and everything was done

correctly. Overall, I was very pleased with the product, price and service and I felt I was treated

very fairly. I would definitely call Kellam again!

Robert L.
Virginia Beach

 

6/1/16

Excellent technician! Josh S. Is professional and friendly! Very appreciative of his professionalism

and attitude!

C. Nowalk
Virginia Beach

 

5/27/16

Josh S. responded to an “emergency” service call for my AC unit today. He quickly and thoroughly

diagnosed the issue and resolved. In no time, he had my AC unit up and running again. He also took

time to explain the issue, probable cause and solution. Josh is knowledgeable, professional and an

outstanding technician. I am extremely pleased with my service experience. Thank you, Josh!

Anne L.
Virginia Beach

 

5/27/16

Adam,

I wanted to let you know that Josh Sagers is a fantastic representation of your company. He is

polite and professional.

Sincerely,

Kevin and Charlotte N
Virginia Beach

 

5/27/16

Kellam Mechanical is by far one of the best companies we’ve had the pleasure to work with. My

parents were having problems with their relatively new AC unit and more than one company was unable

to fix it. Several friends recommended Kellam Mechanical and I can honestly say, they are the BEST

group of people we’ve ever worked with. Their technicians were very knowledgeable, able to not only

diagnose the problem that multiple other groups were unable to fix but also explain how to maintain

the system. John and Adam spent almost 2 hours fixing the problem and because the system was under

warranty, they didn’t charge my parents! That meant more to me than I can say. Knowing that my

parents home is cool and they have a company they can trust is priceless. Honesty and excellence in

service and technical skill are what the gentlemen at Kellam Mechanical built their company on. They

are our go to company for as long as we live in Hampton Roads.

Anthony T.
Virginia Beach

 

5/25/16

Our experience with Kellam Mechanical has been excellent! We have been customers of theirs for

years. Our technician Josh, is a super star! He is a master at problem solving, and on every call he

goes above and beyond! In fact we consider Josh as part of our family. We take advantage of their

yearly maintenance program, highly recommend it. They installed a tankless water heater, did an

awesome job with the entire install. They installed the Ultravation whole house air cleaner on to

our system 3.5 years ago, we love it! Just recently Josh recommended the Laundry Pro. I had my

doubts but I trusted Josh so I thought we would give it a try. The product is amazing. Bottom line

this company is professional, on time and they exceed expectations!

Mark A.
Virginia Beach

 

5/19/16

Thank you for having such courteous techs!

Nancy Mobley
Virginia Beach

 

5/16/16

Awesome company to work with. Jerry Wager really knows what he’s doing. Their prices are reasonable

and their service is excellent and timely.

Thank you!
Debra W

 

5/10/16

Josh,

The Laundry Pro works great! I wanted to test it out for a couple of weeks before following up. The

clothes are clean and just feel better. This past weekend we were able to put it to the test with

Chris’ soccer uniform. With some pretreatment all the mud stains came right out of his shorts and

jersey. The washer machine even seems cleaner. Bottom line, It works as good as you said it would!

Thanks again for recommending this product!

Mark Anderson
Virginia Beach

 

 

5/5/16

#1 red rug is an outstanding idea, love it.

Service man John was very friendly and busy. Thank you for a good day.

Shirley Z.
Virginia Beach

 

4/29/16

When I first heard about the Laundry Pro, I thought to myself, “this is too good to be true”.

I had to research this product. I read all the info I could about it. I googled it, I read reviews,

and asked friends who have used it themselves. All were good.

I thought this will surely pay for itself in no time. I have two teen boys and it seems laundry is

never ending. The cost of detergent for me a month is at least $40, not including bleach, and

softener.

I was convinced, I wanted one.

I have been using it for two weeks now, and I honestly love it. I just start the washer add clothes

and go.

The clothes come out fresh and clean. There is no soap build up, I don’t need to rerun the rinse

cycle, I don’t need to wait to do laundry because I’m out of detergent again.

The clothes come out of the dryer soft and in my opinion better than when I used detergents.

I tell everyone about it, It really works, do your own research, you’ll want one too.

Thanks Kellam Mechanical!

Dana H.
Virginia Beach

 

4/17/16

I finally got my Laundry Pro installed this weekend and did about 10 loads of laundry. I even washed

this shirt of my son’s that we had been trying to get a stain out for awhile. Stain gone. Clothes

smell and look great. Love it!

Adam Farmer
Virginia Beach

 

4/11/16

My family thinks they are the best in town. Great company & a very great staff for sure!

Ruth V.
Norfolk, Va.

 

4/9/16

After years of aggravating experiences with a home owners’ warranty program, Kellam Mechanical was

recommended to me, when my 1913 home’s furnace went out AGAIN! Monty was sent to the rescue, and got

us up and running and a year later – the furnace is still going strong. (The Home Warranty got

‘dumped’!) This spring, our water heater gave up the ghost . . . and Kellam sent Josh to diagnose

the damage and recommend a solution. Prompt, courteous, friendly and tidy . . . he and Asher

installed a new, efficient water heater in no time. I would recommend Kellam HIGHLY. When they fix

something . . . it’s fixed. They are not ‘just put a bandaid on it’ people . . . and our money is

always well-spent. Thanks, Kellam.

The Kinsers
Norfolk, Va.

 

4/5/16

So thankful for Kellam Mechanical giving my family peace of mind for… the spring weather! I love

the maintenance program! Thank you for all you do!

Amy Garland
Chesapeake

 

4/4/16

We use red rugs that we place at the homeowner’s front door with Rule #1 on it signifying that our #1 rule is to respect the property (techs put on shoe protectors on it so they don’t track anything in the house).

Thomas was friendly, efficient and knowledgeable. He arrived on time, put out a red carpet mat at my

entrance door, slipped on some red shoe protectors and as they say, you have only once to make a

first impression! He did it! He listened intently to my explanation of my problem, diagnosed the ac

system, gave me an estimate and time line . Ordered the parts, which someone from KM delivered, and

repairs were completed before noon. This is my second experience with Thomas as he also replaced a

water heater at my place of business a few weeks ago. BTW, Lisa took my service calls, and was very

friendly and accommodating in scheduling an appointment convenient to my schedule. Everyone gets 5

Stars from me :o)

Thank you all. Ron Shank
Virginia Beach

 

3/26/16

Josh did an OUTSTANDING job. My A/C unit was not working properly. Within 5 min, Josh had diagnosed

the problem. He replaced the part and I was back to enjoying a cool home. He even saved me money by

doing the research and learning the unit was under warranty!! Thanks, Josh. You’ve got a customer!!

Eric M.

 

3/22/16

Mr. Wagner did an excellent job of servicing the unit this morning. Using the garden hose, he

cleaned the entire inside of the outside unit and removed a large amount of dirt. I don’t remember

any of the other servicemen taking so much time to do this particular job. I really appreciate it.

Just wanted you to know!

I. Moss
Virginia Beach

 

3/15/16

Excellent company and service.

Elizabeth S.
Virginia Beach

 

3/15/16

I always recommend Jerry W. for the job. He does great work.

Barbara S
Virginia Beach

 

3/15/16

Thomas did a fantastic job installing my Laundry Pro. He was on time and left no mess. We are

excited to start seeing the savings. Thanks Kellam Mechanical.

John G
Virginia Beach

 

3/15/16

Jerry is always professional and courteous.Richard D.
Virginia Beach

 

3/9/16

Our son’s sensitive skin has improved since we started using the Laundry Pro. Laundry is much less

of a chore for our family now. Our towels are softer today than when they were new. We feel good

that we are not putting chemical back in to the environment by cleaning our clothes.

Stephen A.
Chesapeake

 

3/8/16

I was hesitant to try Laundry Pro because it uses no soap. However, I am now excited about the

savings from laundry detergent expenses. My towels come out clean and fresh with no odors. I am a

true believer after washing my teenage son’s dirty white shoes that came back to life brighter and

almost looking new!

Kelly G
Virginia Beach

 

3/6/16

We had our system installed in 2009. After many service techs from other companies just came and put

a bandage on the problem or told us to get a new system, we called Kellam. Josh looked over the

system and found the problem. It has run better than when we had it installed. We will tell everyone

about Kellam.

Andrew T
Virginia Beach

 

3/4/16

We have used Kellam Mechanical for years and found their technicians to be prompt, reliable, and

knowledgeable. In more recent years we have been on a yearly maintenance contract. A technician

comes in the spring and fall and cleans and checks the HVAC system. This has helped to eliminate

those costly and stressful heat pump breakdowns. I would highly recommend Kellam Mechanical for all

of your heating, air-conditioning, and electrical needs.

Susan C.
Virginia Beach

 

3/2/16

I highly recommend this business. I have used their service for years and have not had any problems

with my two heat pumps.

I recommend asking for Jerry Wagner, he is a professional and makes sure he does a great job. It is

nice to be familiar with a company and to have used their services for years. I like the continuity

of having Jerry as my Service Rep, I know that he is honest and works with me the customer. Thank

you for keeping my systems working!

Amy M.
Norfolk

 

2/26/16

Everything went well. Their customer service is excellent. Returned several times after installation

to make sure everything was running as it should.

M. Lindsay
Virginia Beach

 

2/17/16

Jerry Wagner is the service technician who has been taking care of my HVAC for the past year. He is

excellent. Always on time, courteous and really knows what he’s doing. I would recommend this

company based on the service that this man provides.

Virginia Beach

 

1/6/16

Kellam Mechanical is a great company and our family has a long business relationship. We have

maintained our HVAC needs for many years now with them in Virginia Beach. They are professional and

courteous. Keeping your home’s system well maintained is the best way to keep them efficient and get

the best longevity. I highly recommend getting a continual service contract. It’s well worth the

money in the long run plus it really adds to the personal relationship with them. They have always

been there for us when we needed them. A special thank you to our assigned technician Jerry Wagner

who is great. He’s a very good representative of what we have always expected form Kellam

Mechanical.

S. Borza
Virginia Beach

 

12/16/15

Jerry was punctual, polite, thorough, I cannot say enough good things about Kellam and Jerry. This

was a maintenance service call and Jerry did an excellent job. Thank you Kellam for having such a

dependable company. They also service an apartment we own and even made a call, when they did not

have heat, one Christmas.

Liz M
Virginia Beach

 

12/10/15

We have used Kellam for an HVAC and hot water tank installation, and twice yearly maintenance

service for approximately five years. Kellam provides honest and prompt customer service with

reasonable pricing. Our service technician, Jerry Wagner, is superb – professional, knowledgeable,

trust-worthy, and thorough! We are in good hands with Jerry and have over-all peace of mind with

Kellam Mechanical.

Fran M
Virginia Beach

 

11/23/15

Was really nervous making a cold call to a company I had never used before but I had a weekend

emergency with my heat going out and a 16 month old baby in my home. The call was answered very

quickly and repairs made within 2hrs. The tech was Very pleasant, courteous, and explained what he

was going to have to do as he went along. I was very much pleased with the service and will continue

to use Kellam as my HVAC & Electrical company!!!!

Lynn L.
Virginia Beach

 

11/20/15

I always “Tell ‘Em Kellam” when anyone asks ! John Nimmo was here this morning for our annual

maintenance inspection … very helpful professional & courteous.

We inherited an existing maintenance service account when we relocated to Virginia Beach several

years ago. We have had nothing but exceptional service / advice / maintenance and when required

replacement of major & minor components by your sales reps / service & installation

technicians including most recently John Nimmo. When I have an issue I call you. When a friend or

neighbor has an issue and asks my advice I tell them to call you and the problem gets fixed …

Thank You !

Tom C.
Virginia Beach

 

11/18/15

To Kellam:

Over the years I have used other heating and ac companies. I was told by them they would be here at

a certain time and almost always they would show up late and their attitude was not professional and

their attitude was as if oh well I’m here what do you need. Enough of the bad, now for the good,

no great. From the very first time I called them for service work to start with, the persons who

answer the call at Kellam Mechanical for service have great attitudes. They ask me about my needs

and make sure I am taken care of. They make sure to call me days before the appointment and the day

before. They even go so far as to call to tell me the tech is on the way. Every person/tech shows up

in a clean work truck. As they come to the door in their left hand is a pair of shoe floor carpet

protectors as they stand at the threshold. They always put their right hand out to shake to show

respect. When they have looked over the services to be done they take the floor protectors off, come

back, put them back on and start their service. I have them here at least twice a year, for winter

service and summer service. There has been a fair amount of different service techs here over the

years and each one of them has the same high quality drive and commitment to my needs and investment

of my home. As they go up into the attic to check air flow and heating elements, some bits of

insulation do come out of the attic access. They make sure to clean their ladder off, themselves off

and then clean up all as if they were not there, one more example of their quality. Last year 2014

during snow magedon, some of the snow (oh by the way I am disabled) had slid off the roof and onto

the ac, heat pump causing it to make noise. I shut it off and called Kellam Mechanical. Now I have

no heat you remember how cold it was. From the time I called, within 2 hours there was a tech here

to clear the ice and snow from the unit and to inspect the unit for damage taking the side panels

off, a detailed exam of all the blades. I forgot to mention when they do the service work in the

attic, they also always go to the ac, heat pump unit and they always use the gauges to make sure my

investment is operating at its best. They also change out the two air filters each time. Since I

have Kellam Mechanical they will be the only ones to ever come in my house.

JW
Virginia Beach

 

11/14/15

Mr Jerry Wagner is a true professional. When it was time for my service call on both of my AC/Heat

pump units, I was told that I would have another technician since Mr. Wagner was recently promoted.

I requested and got Mr. Wagner to come out and service my units.

As usual he did an outstanding job with the 25 Point Inspection of the entire AC/Heat pump system in

my home. My only concern is that my system is relatively new and on the work sheet it is listed as

“Good” for the condition of both units. Other than that Kellam has been servicing my home system for

the past 13 years and I am pleased with the service and the professionalism of Mr. Wagner.

Rupert Lindo

 

11/12/15

Kellam Mechanical is such an outstanding company and Mr. Jerry W. is a very knowledgeable and

professional employee. He provides the highest level of quality service. He respects your home and

completes each job with precision and neatness. After using this company the past 12 years, I would

highly recommend this service tech and company.

Keep up the great job! A+++

Pete Sykes
Virginia Beach

 

11/11/15

Chris came to my house this morning for a routine service (annual) service call. He was very polite,

clean & thorough. He informed me of a few problems that I was experiencing, scheduled the repair

(very expedient) & chatted about prevention of this problem in the further. I wouldn’t EVER call

anyone other than Kellam Mechanical. Their professionalism is beyond reproach.

Beth M.
Virginia Beach

 

11/11/15

Yesterday John Owens of Kellam Mechanical serviced our rather large residential two-unit HVAC

system. He was on-time, comprehensive and efficient. John and his company have my highest

recommendation.

James M.
Virginia Beach

 

11/11/15

Mr. Jerry Wagner has been servicing my unit for several years. From the time he walks in the door,

until he has completed his servicing of my heating and air conditioning units, he is most

professional and informative. He is the type of person that I trust 100% with regard to the status

and needs of my unit. Thank you Kellam Mechanical for having quality personnel.

Joe Riddick
Virginia Beach

 

11/7/15

Our service from Kellam Mechanical continues to be top notch, and our service technician Jerry

Wagner is an outstanding illustration of what excellence looks like. On time, courteous, and always

willing and able to explain any question or issue. Kellam put in our HVAC system, and we’re

extremely happy with them. Tell ’em Kellam!

Erik H.
Virginia Beach

 

10/29/15

We had a problem with our geothermal heating / air conditioning system which was intermittent and

very difficult to diagnose. Jerry was very persistent and determined to solve the problem, which he

did. Jerry has also done routine maintenance on our system, and he is always prompt, efficient,

courteous, and friendly.

Glenn D
Virginia Beach

 

10/13/15

Kellam Mechanical was recommended to us by a good friend, and we couldn’t have been more pleased

with our first experience. They were able to get a tech out same day, fixed the problem honestly and

at a great cost. If service is always this pleasant and wonderful, they’ve got lifelong fans!

T.F.
Virginia Beach

 

10/5/15

Kellam Mechanical found a better repair option than replacing the furnace. When I asked them for a

quote on the furnace, the sales person said let’s check the warranty on the heat exchanger on a 12

year old furnace. They found out that the heat exchanger was under warranty, so they found the part

and came out on Monday to replace it. When they pulled the heat exchanger, there was nothing wrong

with it. They charged me only a couple of hundred dollars for the work, so I signed up for their

service program for the coming year. Out of three companies I called, they were the only ones to

check the warranty. We just moved into our house, so this was welcome news.

J. Kuhle
Virginia Beach

 

10/1/15Thanks for getting my aux heating installed yesterday. It was a much bigger job than I had

thought. The tech’s did a good job on a complex task.

Thanks again,

Jim B.
Virginia Beach

 

9/28/15Kellam sent this tech josh – he was great!!!! so nice and checked the generator – said it was

working great. was very informative and just awesome. All went great so cannot thank you enough for

getting that set up!!!

J. Lagow
Virginia Beach

 

9/26/15Peter cleaned out clogged drain line for air conditioner and removed from secondary drain

pan. It went spectacular. Technician Peter was out to my home within 1 1/2 hr of placing a service

request. Technician quickly diagnosed the problem, found the drain line and expeditiously resolved

the issue. Peter was professional, knowledgeable and courteous. He took time to explain what he

needed to do. I am extremely pleased with the company’s work efficiency and personnel.

L. Brodnax
Virginia Beach

 

9/14/15

I have been using Kellam Mechanical for many years now. If you do not have anyone who works your

Heating and cooling I highly recommend Kellam Mechanical. Locally owned and operated by Scott

Kellam. They provide impeccular service and their Technicians are top notch. They responded to my

call with fast, professional and courteous service. I highly recommend you use Kellam Mechanical for

all of your home or business HVAC needs. P.S: I did not get paid to share this experience.

T. Hatton
Virginia Beach

 

9/10/15

Excellent service and personalities. Thanks for over 10 years of dedicated service.

M.Campbell
Virginia Beach

 

9/4/15

John Gualdoni came out on a Thursday or Friday to develop a proposal after a thorough inspection of

what we had currently and heard our concerns as to current state as well as what we were looking

for. He even brought his own ladder to get in the attic. They were able to schedule for the

following Monday to do the job. Contrary to most, they self-confessed that they are not the least

expensive but then described the protection they offered and their service policies. The crew

arrived Monday on time and worked through the day. They correctly took attic breaks and stayed

hydrated so that they did no damage to themselves. The original time estimate was about 1.5 hours

longer than actual – which we were grateful as it got the AC back on faster. They cleaned up after

themselves very well.

Dennis O
Virginia Beach

 

9/3/15

John was on time and very professional. He explained step by step the process, and we would

recommend him to anyone.

Terry Brown
Virginia Beach

 

9/3/15Josh and Johnny have both provided service to our HVAC systems recently and been very

professional in every way.

Thanks

Ron & Cecile
Virginia Beach

 

9/1/15My HVAC was leaking and I was dreading that it would be something expensive to fix. I called

and got an appointment for the next morning. Josh came over and diagnosed one part and discovered it

was working. He continued to diagnose the problem and he found that the drainage pipes were clogged.

He fixed the problem and 4 days have passed with no further incidents. If you have a problem, you

can trust that Kellam’s technicians like Josh will give you a solution.

Luis G
Virginia Beach

 

8/31/15

Yearly maintenance contract on my business. They do a great job of servicing my HVAC system twice a

year. They also service my water heater once a year. Scheduling and friendly reminders are done

professionally. The tech showed up on time and ready to work. Tech (Peter) did not interfere with my

customers or store.

Jim S.
Virginia Beach

 

8/20/15

On July 4th I had a loose wire from my air conditioning equipment that caused it to stop working. I

was thrilled by the careful directions on how to fix it over the phone. Chris Hughes from Kellam

Mechanical in Virginina Beach was patient, friendly and knowlegible and the system immediately

restarted after I followed his directions on where to reattach the loose wire. He was willing to

come out but allowed me to fix the problem immediately.

Glen S.
Virginia Beach

 

8/18/15

We moved into our home 2 years ago and were never told when we bought the house, the HVAC system had

a transferable warranty. Luckily when our technician was looking at our system after we called when

the AC went out, he went out of his way to do some research and discovered our system was covered by

a warranty. We only had to pay the transfer of warranty fee and a regular service call fee and the

remainder of the cost was covered by the warranty. We truly appreciated his extra effort and will

continue to use the company for any future household needs.

J. Holkon
Va. Beach

 

8/18/15

Jerry came to my house to install a PhotoMax air cleaner during my 6 month maintenance inspection

last week. I love my new air cleaner and both my systems are running great. Thanks so much Jerry!

Susan K
Va. Beach

 

7/30/15

As an owner of rental properties in the Virginia Beach area I have worked with several HVAC

companies in the area and this is one of the few very positive experiences. Kellam was able to

respond to a short-notice request to have a technician come out after a separate company would not

come back out and fix what they were paid to fix just days prior. Kellam saved the day, took care of

the problem promptly and provided detailed explanation of costs during each step. Everything is

working great and my first go-to next time I need a professional HVAC company. Thanks Kellam.

T.J.
Virginia Beach

 

7/29/15

My A/C went out last week just after those 100 days, I looked on Yelp to find top companies and

found Kellam Mechanical Inc. which is also close to my house. The service lady scheduled a tech to

come out the following day (Friday). I was out of town that day but my wife was there to show the

tech the unit, he quickly found a bad part and replaced it but the computer was still giving an

error. Further trouble-shooting for the compressor had a thermal problem. The company got the part

on order (not locally stocked) and had us up and running Tuesday morning.

Special thanks to Josh the technician. I’ll use them again for my other repairs/replacements (Hot

water heater next).

G. Trace

 

8/13/15

Chris was great and spent a lot of time making sense of the mess another contractor did at our

house. Then the owner called to answer our remaining questions. Great customer service!

M. Perry
Va. Beach

 

8/13/15

I just wanted to say how AWESOME Kellam Mechanical is! Not only are they an amazing and Caring

Client… but they keep my house Cool and Warm on the inside when needed. They are so caring, AND

honest. It’s great to be able to have clients you trust in your home and at work.

Amy Garland
Chesapeake

 

8/7/15Once again, Kellam Mechanical has shown superb customer service. Our air conditioning went

out, and a part had to be ordered, which meant no air for 2-4 days. Kat and Chris Hughes came

through with 2 window units. The temp went from 86 to 73 this morning. So glad we bought our unit

from you!

Thank you.

K. Pierfelice
Virginia Beach

 

8/2/15As an owner of rental properties in the Virginia Beach area I have worked with several HVAC

companies in the area and this is one of the few very positive experiences. Kellam was able to

respond to a short-notice request to have a technician come out that same day after a separate

company would not come back out and fix what they were paid to fix just days prior. Kellam saved the

day, took care of the problem promptly and provided detailed explanation of costs during each step.

Everything is working great and my first go-to next time I need a professional HVAC company.

Thanks Kellam.

Timothy J.

 

7/31/15

Kellam does service every year and installed my geothermal. It went very good. They have always been

very good about taking care of any issues we’ve had. We have been with them for many years and they

are a great company to work with.

Mary Ann A.
Chesapeake

 

7/27/15

I am so lucky to have such a caring company like Kellam Mechanical service my ac/heating needs. My

service tech, Mr. Jerry Wagner is so professional and knowledgeable. He treats my home with such

respect and makes sure each task and repair is done correctly and in a timely manner. Thank you and

your fine team of professionals for 11 years of quality service!

Keep up the great work!!!!

Pete S.
Virginia Beach

 

7/22/15

As usual Jerry the service tech did a thorough and excellent job in our semi-annual service tune up.

G. Merritt
Virginia Beach

 

7/22/15

I want to tell you how happy I am with the response to our problem with our new HVAC unit. Mike C.,

Adam, and DJ went to the height of customer service. And, thanks to Scott K. for assuring us that

his company would stand behind their sale.

Everything is working fine. Thank you.

M. Daschbach
Virginia Beach

 

6/23/15

I wanted to say thank you for your overall outstanding service. We are selling our home and needed

some repairs done to our heating and cooling system. Your technicians were very knowledgeable and

courteous. I called and complained earlier in the day when I realized the technician would be coming

later than expected. I soon realized that on the hottest day of the summer so far, I should be

thankful that someone was coming at all. Our attic fans (needing repair also) were not functioning

and Josh did not hesitate to get the work done. Thank you Kellam Mechanical and Josh for completing

the work on such a hot day! You have a customer for life. I will be sure to tell this story to

others.

M. Wise
Virginia Beach

 

5/14/15

Dear Kellam,

Thank you for sending Chris Hughes to determine the problem and fix our air conditioning system. He

was very fast to determine the problem and get our system running again. He is a very nice,

thoughtful, honest, and helpful individual. He even remembered servicing my system back in 2009.

What a great employee you have in Chris Hughes.

T. Yancey
Virginia Beach

 

3/10/15

Dominion Resources offers a check-up of your heat pump for free by authorized technicians, we chose

Kellam Mechanical. Excellent. The technician was on time. He worked in the attic and outside. He

wore booties in the house. He answered questions. We filled out our part of the paperwork and he did

his before he left. Very professional.

D. Vandeveer
Va. Beach

 

3/4/15

John G. was an excellent sales rep. He listened to our concerns and needs and helped guide us to

what we needed, not what he wanted to sell.

L. Warholak
Virginia Beach

 

2/27/15

I just wanted to take a moment to express my appreciation for your whole team at Kellam Mechanical.

My wife and I were recently shopping to replace one of our old and worn out heating cooling systems.

We contacted your office for an estimate and from that point on our experience has been nothing but

superb. Mr. John Gualdoni the consultant that came to our home was exceptional. He explained

everything thoroughly and answered our questions completely. After obtaining numerous estimates we

decided that Kellam Mechanical was the obvious choice for the superior products offered and the

personalized service that was promised. I had to work the day of the installation, and my wife was

left to “supervise” the installation. The entire operation was smooth from the beginning to the end,

with each step explained to my wife as the technicians went about their business. My wife is usually

skeptical of having installers in our home, but said within minutes she felt at ease with Kellam’s

technicians. She stressed how polite they were and respectful of our property and of her. They

always told her when they were going to be going in and out of the house, and immediately cleaned up

any messes they made, not waiting until the end of the day. They also seemed appreciative of the

snacks and water she placed out for them. Mr. Gualdoni made stops throughout the day to check on

progress. Overall the installation was a very positive experience for both my wife and myself.

About a week after the installation I was out of town for business and my wife took the opportunity

to visit our Granddaughter in Charlottesville. On her return home after a few days she discovered

the downstairs furnace (the one not replaced by Kellam) was not operating and there was no heat. It

was projected for temperatures to be well below freezing that night. She could not reach me and

worried about frozen pipes and other issues, did not know what to do or where to turn. Near tears

she contacted Mr. Gualdoni and explained the situation. He told her not to worry that Kellam

Mechanical would take care of it, and for her to relax and someone would contact her. My wife said

the person that did contact her was the nicest and kindest person she had talked to in a long time.

The dispatcher told her that one of their technicians would be at her home shortly and would call

her from the truck and identify himself before he came to the door. Within an hour of my wife’s

arrival home, Kellam Mechanical technician Josh did just that. Once inside he determined that the

ignitor was broken and needed replacement. He explained everything about what was wrong and my wife

authorized repairs. He obtained a new part and made those repairs. The old furnace was fixed and

heat was restored to my home. My wife could not say enough about the positive experience she had

during this process. She stated the Josh was extremely polite and made her feel comfortable about

having him in her home. All in all, my wife’s very stressful situation was handled by your crew and

everything was made right for her. For that I am grateful.

We will be replacing the second heating/cooling system this year and would not even think of going

with anyone but Kellam Mechanical. Your outstanding service and professionalism place you far above

your competitors. After both of the above experiences I plan on being a Kellam Mechanical customer

for a long, long time.

Sincerely,

Brad and Judy Inman
Virginia Beach

 

2/21/15

It was an insurance claim due to a slab leak. I called Kellam Mechanical due to good reviews on

Angie’s List. From the first visit to the last bit of clean up at the end, it was truly a pleasure

working with Kellam. John was the first person I met with and he was very friendly and professional.

They worked around my schedule and the other contractors that were fixing the rest of the

crawlspace/slab leak with no issues. Once the removal of the old system was out they worked very

hard to ensure it was replaced quickly due to the cold temps. The entire crew was clean courteous

and very professional. I Would highly recommend them and use again in the future.

J. Sweder
Virginia Beach

 

2/17/15

My family and I have been long time customers of Kellam Mechanical. We have always been impressed

with the prompt and professional service. The staff goes above and beyond to insure their clients

are taken care of. If you have any electrical, heating or cooling issues you better tell them to

call Kellam, you will not be disappointed!

Lisa Gibboney
Virginia Beach

 

2/11/15

Just a quick note to let you know how my NO heat issue on a super cold day went yesterday. I called

you at 4:10pm, tech, “Chris” called me at 6:15pm, said he would get to the house by 6:45, he was

right on time, found the problem quickly, got my heat on and backing out my driveway by 7:20pm.

I had an A/C issue during the summer and got the same great service. Thanks for the great service on

a depressing cold February day.

Phil Pritchard
Virginia Beach

 

1/28/15

Kellam Mechanical is AWESOME! I had great service from start to finish just in time for the cold

weather. There might be choices out there for HVAC – But I am SO GLAD I chose Kellam Mechanical for

our service and signed up for an agreement with peace of mind. I can now tell my friends and family

– “Tell’em Kellam!” when they need help with heating and cooling in their home.

Amy Garland
Chesapeake

 

1/28/15

We have been using Kellam Mechanical since 2005. They are always on time and very polite to deal

with. It is always a pleasure to have Josh, who is courteous, friendly and knowledgeable, respond,

perform repairs when needed and for the check-up and cleaning of the system twice a year to ensure

our system is running at its maximum efficiency and to prolong the life of the system.

We would recommend Kellam Mechanical for all your mechanical needs.

John and Melinda Harvey
Virginia Beach

 

1/22/15

As a new home buyer in the area a few years ago, Kellam Mechanical was recommended to me. They have

been my go-to HVAC company ever since. Josh S. is the latest technician to provide service. He is,

as others in the past, a polite, knowledgeable professional. He is articulate and clearly explains

what he has found, providing the conclusions, impact, and alternatives. The company is dependable –

appointments are easily scheduled, the technicians knowledgeable and friendly, and they respond

quickly in a crisis. I highly recommend them.

Patrice B.
Virginia Beach

 

1/20/15

Installed copper piping to bring gas to a new stove and also piped in gas to dryer, hot water

heater, boiler and fireplace so that when these electric/oil appliances need to be replaced they can

be easily hooked up to gas. Included pressure tests and all permits. The supervisor, John, was

excellent. He and his team were very professional and knowledgeable and did an excellent job.

Quality work!

Donna O´Donnell
Virginia Beach

 

12/30/14

Great job, courteous, considerate, great customer attitude!

J. Parrish
Va. Beach

 

12/15/14

I had the annual maintenance on my geothermal heating and cooling system today. Jerry Wagner was the

technician. He did a super job.

Jim Baker
Virginia Beach

 

12/13/14

Kellam Mechanical has been servicing my HVAC systems for 10 years. They have been most professional

throughout these years. My most recent dealings have been with their technician, Jerry Wagner. Jerry

is always friendly, courteous and thorough during his review of my system. He always discusses with

me at the conclusion exactly how my system is working. It is his concern for making sure I am

content as a customer that has caused me to ask Kellam Mechanical for Jerry to always be the

technician that comes to service my units. Thank you Kellam Mechanical and Jerry Wagner for always

making the maintenance of my heating and air conditioning a very pleasant experience.

Joe Riddick
Virginia Beach

 

12/12/14

Thank you, Tommy for coming out and fixing my heat!! Quick and professional! Just the way it should

be!!!

L. Taylor
Virginia Beach

 

12/11/14

Josh is one of many tech’s that Kellam Mechanical has on staff. He has performed several jobs for me

and he is professional at all levels and does great work. He is very knowledgable about his work and

makes sure he takes care of all areas of your house to keep them clean and looking good.

T. Hatton
Virginia Beach

 

12/10/14

Last month kellam installed a new Air conditioner and heater. They arrived promptly at the time that

was scheduled. The installation was complete in a professional manner and the clean up was superb. I

will definitely recommend Kellam to my friends.

T. Poey
Virginia Beach

 

12/9/14

Monte came out to take a look at our mature heating system that had stopped working. He was

punctual, professional, and polite. He immediately diagnosed the problem and the system was up and

running in less than 15 minutes. He pointed out a couple of things that needed attention and left it

to me to decide. He also noted that our system was a very well designed system and even though

older, it was worth keeping in service. That kind of honesty goes a long way. Since our system is 20

years old it would have been very easy for him to say “time for replacement”. Glad Kellam has techs

like Monte on their staff. Our A/C system is ready for replacement and we will give Kellam the first

opportunity at designing and installing our new system.

Mike Bruzan
Virginia Beach

 

12/7/14

Josh S was excellent and provided us great service! We called on a Saturday morning because our

system would not turn on. Josh came and found the problem right away and had us up and running right

away. Josh did an excellent job! I recommend Kellam to anyone!

Shirley S.
Virginia Beach

 

12/5/14

I would like to commend the promptness and help your employee Chris Hughes provided to us. We had an

old thermostat that your company put in when this house was built. It wasn’t working and finally I

needed to call. He was 5 minutes away and was here in about 15 minutes. He checked the furnace and

whatever he needed to do, and said I was right and he ordered a new one. The next day another young

man (I forgot to get his name) came because Chris was busy. He replaced the thermostat and it works

like it is supposed to. The two are an asset to your company.

Thank you again and hope you have a prosperous New Year,

V. Slezak
Virginia Beach

 

11/19/14

Another outstanding maintenance service visit by Kellam Mechanical Service Pro- Jerry Wagner. Jerry

performed service on my dual AC/heat pump systems.

Looking forward to a warm and comfortable Winter in my home 🙂

R. Lindo
Virginia Beach

 

11/14/14

Josh performed a thorough inspection of our gas forced air system; documented all the numerical

results on each step, and thoroughly explained it all to me.

Donal J.
Virginia Beach

 

10/24/14

I had Kellam Mechanical install my heating/cooling system 2 years ago and continue to have their

yearly maintenance service. I’m totally satisfied with their service and the knowledge of the

service techs.

I recommend them to all my friends.

Liz B.
Virginia Beach

 

10/20/14

They came to check the AC unit for the summer months. I have a yearly service contract with them. I

have been using their service for around five years. They are very punctual. They always explain any

problems they find to me.

Thomas M.
Virginia Beach

 

10/8/14

I have known Sarah and Scott Kellam for a while now, and during that time I got to know how

professional they were in business. When I decided to update our home system, I didn’t call anyone

else but Kellam Mechanical. I was most concerned about getting a fair price. One not too cheap but

reasonable. Their “Comfort Consultant” (as they refer to him) John Gualdoni, came out to the house

and we discussed our needs. John let me know about some special pricing and rebates that may be

available and made it clear we should not rush into anything until we see how he could save us

money. That’s what I call… no pressure! I wanted to make sure to go with a company that had been

around the block. One with a positive reputation and one that was going to be around after we did

business. That was Kellam. I was excited that John found us a great price to fully meet our needs

with an American Standard HVAC system. The installation took a few days but I was amazed at the end

of each day how the crew cleaned up completely. It was like they hadn’t been there. My wife and I

really appreciated that. During the installation, we had hired other companies to come in and do

other work needed on the house. The difference between them and Kellam was like night and day. I

wasnï’t impressed with any other company working on the house. Their work ethic was terrible but not

Kellam . They treated my family like we were their family. When I had gone on the American Standard

website I saw that Kellam was a preferred provider and that impressed me. I had a feeling that the

price would be fair and the work and quality of equipment would be impressive. I was right! Overall

I was surprised at my cost savings and how much lower my Dominion bill was after installation. Each

month I’m saving. Depending on how old your system is, the costs of a new unit is so worth it over

time. Before worrying about what it costs to replace your current HVAC system, compare that to what

you’re throwing away on your old unit trying to keep it going. A new unit is more efficient, and

will save you money each month on your bill.

In short, John never put any press on us to sign now. John said, let me go figure out what we can do

and see if it makes sense to do now or later. I would encourage anyone that reads this, if you’re

considering work for your home in any area that Kellam provides, consider using them. My wife and I

give them our highest recommendation.

Mike Kelly
Virginia Beach

 

October 1, 2014

Heat pump tune-up maintenance contract. Very professional. Explained everything they checked and the

results. Took precautions to not bring debris into home. Offered suggestions but did not try to sell

me anything. Arrived right on time and began to work right away. Will definitely use these folks

again.

Harold M.
Virginia Beach

 

September 11, 2014I just want to say how impressed I am with all of you. You are always very

efficient, and I feel safer after the visit. Your technicians are always professional and thorough!

Especially today with the CO scare.

Judi G.

Virginia Beach

 

August 27, 2014

I have been a customer of Kellam mechanical for years and have always received prompt and

professional service.

When anyone asks my advice on electrical or hvac needs I always “Tell Em Kellam”

Jason Hoggard
Virginia Beach

 

August 26th, 2014

Tell ’em Kellam! Monte came out to our office yesterday to trouble shoot an hvac issue. After approx

1 hour, the problem was found and fixed!

Thanks Kellam Mechanical for all you do!! Your are the BEST and I’ll keep telling ’em Kellam!!

Todd Mayo
Virginia Beach

 

August 21st, 2014

Great experience. We called them to service an AC unit and the service personnel also pointed out a

couple of other non-HVAC issues we had in the attic while he was there and helped us shore them up.

Good service, good follow-up, reasonable prices. Thanks to the Kellam Mechanical Crew.

D. Glovier
Virginia Beach

 

August 2014

Dear Scott,

I wanted to say thank you for the big move of my system in the attic. I really appreciate Mike�s

efforts and the hard work of your two strong guys. The trio of those gently men did a masterful job

and I swear the unit is working even better than it did before. I am grateful for the follow through

and your company in general. There isn�t one employee that isn�t customer focused, helpful and

kind.

You have done a great job and earned a really good reputation. Keep it up!

All the best!
L.S.
Virginia Beach

 

August 19th, 2014

I highly recommend Kellam Mechanical for your heating, cooling and electrical needs. I just recently

had my annual maintenance inspection and Jerry W. was very professional and knowledgeable when it

came to explaining the process and answering questions about the best filters to use.

His efficiency was a breath of fresh air in the hectic world we live in. I also appreciated the

Kellam Mechanical pen he gave me because in my house, pens are like socks, always disappearing!!

Thank you to Jerry and the Kellam Mechanical team for taking care of my heating and cooling needs!

Tamela Hood
Chesapeake, VA.

 

August 7th, 2014

An absolutely great job. Serviced two Trane heat pumps/air handlers. The technician, Chris, arrived

a bit early and proceeded right to work. As he was performing his checks, he was quite informative

and personable. I have never had a tech who went over and above as he did, especially with the

outside units. I had a poor experience with the last company who worked on my units, so I was

extremely pleased to see the time and effort Chris put into my units – they work, look, & run

great! I was so impressed that, in a conversation with a neighbor walking his dog, I highly

recommended Kellam & Chris for his house. I also called my daughter to let her know how well the

visit proceeded.

B. Lewis
Virginia Beach

 

August 5th, 2014

Excellent Service from initial phone call to service performed. I will recommend Kellam Mechanical

to all of my neighbors!

Even received a follow up call the day after service was performed!

Stephanie V.
Virginia Beach

 

August 4, 2014

Very responsive. We had used a mechanical guy who was self-employed but is now retired. AC went out

in heat of summer. Called Kellam and a service rep was there in a few hours. Great customer service

on the phone and by the service rep.

Geoff K.
Virginia Beach

 

August 4, 2014

Josh S. Got here when I was told he would. Very nice, got right to work. Everything went like clock

work. Happy to be doing business with Kellam Mechanical!

George C.
Virginia Beach

 

August 2, 2014

I called Kellam Mechanical and they were very nice and professional over the phone. When Josh Sagers

came to my house, he was on time and went straight to check out my AC unit. The service was thorough

and quick. And I ended up not needing a freon fill. So I was very happy. He was very nice and

offered us a maintenance plan, and told us that we might need a new updated unit. I would recommend

this company to anyone.

Isaac S.
Virginia Beach

 

July 23, 2014

I have used Kellam in the past and have always been very satisfied with the quality of their work.

They arrived on time, completed the job and was friendly and helpful when asked about other

electrical issues. Other companies I used prior to calling Kellam never fixed the problems to my

satisfaction and caused new issues from their repair. I will only use Kellam for all future

electrical needs.

Constance A.
Virginia Beach

 

July 21,2014

Although I was not there when Jerry W. came for inspection, my husband, Bill, was very happy and

impressed with his visit. He quickly & efficiently went about the tasks at hand. What we like

about Kellam Mechanical is that we don’t have to wait all day for a technician to arrive. In most

all inspections the technician has been at our home at the beginning of the time frame we were

quoted. Jerry was no exception! (this is unlike most services that give you a time and then show up

at the end of the day!) Thank you Jerry W. and Kellam Mechanical!

Judy C.
Virginia Beach

 

July 8th, 2014

Jerry is always on time and efficient! Would definitely recommend him and Kellam Mechanical.

Joann M
Virginia Beach

 

July 2nd, 2014

I wanted to let you know I recently (this week) used your company for an AC issue I had.

Just wanted to let you know the service was excellent and I couldn�t be happier. Your team kept me

in loop and acted fast. Everyone was extremely helpful and professional.

Thanks to Jody, Monte and Paolo! Thanks Scott.

Eric Shaffner
Virginia Beach

 

June 27th, 2014

Mr. Jerry Wagner came to my house on the morning of 27 June 2014. Mr. Wagner was exactly on time

with his scheduled arrival time. Mr Wagner was friendly, knowledgeable and very professional.

I would recommend Kellem Mechanical and their service technician, Mr. Jerry Wagner to anyone that

would like my opinion.

Thank you Mr. Wagner for a job well done.

John B.
Virginia Beach

 

June 27th, 2014

Being a customer is a great experience. They truly treat you as family. They have respect and

consideration for their customers and make every attempt to give fair and quality service. Their

values are the same as my values (old fashion honesty). I’m hooked on them and Jody is the greatest

asset they have (hee, hee, I just had to say it.)

Terry K
Knotts Island

 

June 25th, 2014

While house sitting for my parents, Jerry W. came out to do a PM on my parents unit. As with all my

experiences with Kellam, Jerry was here as scheduled, he was polite, professional and thorough.

Thank you.

Terri H
Virginia Beach

 

June 25th, 2014

Mr. Jerry Wagner serviced my my AC/heat pump unit. He was very professional, he explained everything

he did to my unit both inside and outside of my home.

Jerry is a good service representative at Kellam Mechanical.

R. Lindo
Virginia Beach

 

June 25, 2014

I’ve been a Kellam customer for over 5 years and they do a great job maintaining my existing systems

and installing new ones when needed, which they have done twice, once in each of two properties I

own.

Jerry Wagner did an excellent job on the annual AC unit servicing, as Kellam employees always do.

I count on Kellam for honest servicing when repairs are needed. I highly recommend them.

Ann L.
Virginia Beach

 

June 25, 2014

The company responded promptly, Adam scheduled the service call and the technician checked out the

total air condition system.

The service technician, Paulo, found nothing wrong with the system (tenants reported a problem) and

only charged for a service call.

L. Brodnax
Virginia Beach

 

June 23, 2014

Jerry did absolutely excellent work for us at our dual system home. We bought our home 3 months ago,

and this was our first HVAC service.

Jerry spent about 3 hours with us and examined/tested every component in each system. Because of his

good and honest evaluation, we rest easy tonight.

James M.
Virginia Beach

 

June 23, 2014

I’ve been very happy with the service I have received from Kellam Mechanical

Helen B.
Virginia Beach

 

June 23, 2014

I called Kellam Mechanical late on Friday Evening as my air conditioning went out the day before.

Adam stated he would have someone out Saturday morning to look at our unit and also advised me they

were not charging overtime service rates for the weekend.

Tommy arrived promptly the next morning and resolved our issue immediately. He even gave us advice

on how to properly maintain our unit. He was very friendly, courteous and professional. But most of

all, because of the service we received, we feel that Kellam is a very trustworthy company to work

with.

Kellam Mechanical is a company I would highly recommend to anyone in need of their services. This is

the 2nd time in a year I have needed the services of Kellam Mechanical and rate both experiences a 5

star rating!

I feel that Kellam Mechanical sets the bar high in the service industry!

Jim W.
Virginia Beach

 

June 22, 2014

Jerry – nice job on the system tune up. It was a mess, but you did a great job. You were on time,

very thorough, and answered all my questions.

Thanks,
John B.
Virginia Beach

 

June 21, 2014

On time, very professional, made a thorough inspection and took the time to answer my questions!

H. Bensley
Virginia Beach

 

June 18th, 2014

Kellam was everything I needed in the time of a crisis; and couldn’t get from other companies.

Responsiveness (unmatched!), value, integrity, quality. If it stays like this I will be a life long

customer. Highest possible endorsement.

David S.
Virginia Beach

 

June 13, 2014

Mr. Jerry Wagner serviced my AC/heat pump unit. He was very professional, he explained everything he

did to my unit both inside and outside of my home. Jerry is a good service representative at Kellam

Mechanical.

Rupert L
Virginia Beach

 

June 11th, 2014

Jerry always arrives on time and is very professional and thorough. He is meticulous in caring for

our 2 system A/C units.

Laurie D

Virginia Beach

 

June 10th, 2014

We have been customers with Kellam mechanical for many years. Have always been more than satisfied

with their service. Every time I’ve needed them they have come right out. Time is valuable so when

they say they will be there they are.

We are getting new AC units along with a water heater and the crew have been unbelievably polite and

professional. As hot as it is and how extremely hot it is in my attic they have ALL been so nice.

I cannot recommend Kellam mechanical enough. Oh and a added plus is how clean they are. Covers on

their shoes before entering the house and a protective cover over our stairs while taking out the

old units and bringing in the new ones. So happy with the service we have received and continue to

receive.

Thank you Scott and Kellam Mechanical team.

L. Belden
Virginia Beach

 

June 10th, 2014

Paolo did a super job for us on the Dominion Rebate Tuneup Program. Thanks…we will continue to use

Kellam Mechanical.

M. Daschbach
Virginia Beach

 

June 6th, 2014

For the past ten years, Kellam Mechanical has provided me the finest and most professional service.

I feel so valued as a customer and my home is treated with the highest respect.

Mr. Jerry Wagner, my Tech. , is so polite and knowledgable. He is a pleasure to have in my home and

his work is always performed to the highest standards. Before leaving, he explains in detail the

work performed and ask if I have any questions. This type of service is so rare today.

Thank you Kellam Mechanical for them many years of outstanding service and hats off to your amazing

team of employees.

Here’s wishing you continued success in the future.

P. Sykes
Virginia Beach

 

May 28, 2014

Hi Sarah�

Our beautiful new Heat Pump system was scheduled to be installed yesterday and today. It was

completely installed by about 6 or 6:30 last evening with no signs that anyone had ever been

here�except for this beautiful new A/C unit in our backyard that doesn�t make a sound and the

lovely cool temperatures both downstairs and upstairs.

Let me say that that my initial contact with Sarah Kellam was actually part of the reason why we

hoped to ultimately work with Kellam. Sarah instantly made me feel l had known her forever � like

we were old friends and that�s an amazing feeling when you�re getting ready to make such an

important decision about your home and spend such a large amount of money.

The next person that my husband and I met was John G. John came to speak to us about what our goals

were and to explain to us how Kellam might aid us in reaching those goals. John was also one of

those people that you immediately felt like you had known for years. He answered every question we

had and never once did we feel like we were asking something ridiculous or that we were wasting his

time; he knows his products and knows how to deliver the information in an easy-to-understand way.

We actually asked John to return to clarify some questions that had arisen after we had spoken to

another contractor. There was no hesitation and the questions were answered and that night we made

our decision to do business with Kellam Mechanical.

On the morning of May 27, DJ and Garrett, two of Kellam�s crew members, stood at our front door

ready to work. A little while later, Matt and Damien showed up. I have never seen a team work with

such precision. Everyone had a role to play and it was carried out perfectly. At one point, we

understand that Scott Kellam had stopped by, but unfortunately, we didn�t have the opportunity to

say hello. A man on a mission we understand.

DJ. Garrett, Matt and Damien � you guys are rock stars. Thank you so much for your hard work and

� I was going to say �sweat and tears�, but I�m hoping there weren�t any tears � there

sure was more than anyone�s share of sweat. Thank you for going the extra mile to get our system

installed in one day�

Our home was undoubtedly cleaner after they left than when they came in. The removed the protective

plastic they had placed on the stairs and vacuumed everywhere they had walked. All I can say is the

people at Kellam Mechanical are just the people you want to take care of your home�s A/C and HVAC

needs.

Thanks again, everyone!

Jane & Bill Dohrmann
Norfolk, VA

 

March 17, 2014

The knowledgeable technician Garrett, just left after replacing an outside A/C unit. He showed up

promptly. He was professional and courteous! Everything was taken care of efficiently and quickly.

Although I am only the tenant of where the work was completed, I recognize excellent customer

service when its provided! Keep up the great work Garrett and Kellam Mechanical!

J. Farren
Va. Beach

 

March 20, 2014

We had our HVAC system installed by Kellam Mechanical several years ago and have had semi-annual

service as part of our contract since then. All of our interactions have been professional and

courteous.

We highly recommend this company for either a HVAC install or periodic service.

Jim V
Va. Beach

 

2/28/14

Hi Sarah,

I just wanted to add a second thank you for Kellam Mechanical and their service. My heating problem

was solved in an hour today. Prior to that your technician on call last night was able to help us to

line up an appointment for today.

Thank you very much to the Kellam team for a great job done. I now know why I chose the Kellam

Mechanical yearly service policy.

Sincerely,
Alston Johnson
Virginia Beach, VA

 

2/26/14

Just wanted to let you know what a great service team you have at Kellam. We have had both Josh and

DJ at our home recently servicing the gas furnace which was malfunctioning. Their persistence,

tenacity, and professionalism got the job done!

Congratulations, Adam, on your outstanding service department!

The LaVier Family
Va. Beach

 

2/14/14

The work looks great and we already feel a difference in how the house heats more evenly.

My wife was impressed with the installers’ professionalism and she can be hard to please. I would

highly recommend your services to anyone needing home comfort consultation. You will be our only

call when we decide to upgrade our heating/cooling units.

Thanks again,

Mark K
Va. Beach

 

1/31/14

I wanted to let you know that your technician DJ did a fantastic job at our home. He came after

hours in the snow to help us get our heat on. He was polite, professional and diagnosed the problem

almost immediately. He stayed to make sure everything was working so we could have heat over night

and came back today to permanently fix the issue.

I am a member of professional referral group that is currently seeking an hvac company to send our

referrals to. I would be happy to have you as my guest if you have interest. As I was very impressed

with your company.

Again, thanks to DJ for all of his efforts.

Thank you,

James Walrod
Virginia Beach

 

2/1/14

Dear Scott,

I just wanted to take a moment and thank you, Mike and your team of employees who worked at my house

for everything you did to make our new HVAC experience the best I could ever have imagined. From the

moment you called me on the phone until the day your guys left my house I have had nothing but

positive things to say about your company and your employees. I can�t tell you how much it meant

to me that I could tell you were genuinely excited to make a difference in the quality of the living

conditions in my home. That really meant the world to me, Scott.

As a former school administrator, I too, had building mission and vision statements for myself and

the entire school community. I loved reading your mission and vision statements in your folder, and

I am one customer who is totally convinced that you and your company are true to your commitment to

customer service any day at any time.

The air in our house, especially in the master suite, is 100% different because of you and what you

recommended for us to do. It is a pleasure to go to bed at night and wake up in the morning in a

comfortable climate. Thanks you so very much, Scott. I will never forget what you have done to make

living in my home so much better. I look forward to many more years working with Kellam Mechanical.

You can always count on me for a reference should you ever need one!

I will definitely Tell em Kellam!

Sincerely,

Dr. Gay Jenney
Virginia Beach

 

1/27/14

We had terribly uneven heat in our home. Our master suite was at least 10 degrees hotter than the

rest of our home. We had a maintenance contract with another local HVAC company. After months of

frustration I called Scott Kellam upon a reference from a friend. Scott called me the same day and

came to my house the next day to check out the problem. The very NEXT day he submitted 2 proposals

which would solve the problems with our heat system. Scott brought his crew over on January 21 to

start the project. Because of the projected snowstorm that day he added guys to his crew and they

got the job ALMOST finished that day. They came in and immediately covered all the carpets with

coverings. The guys working with Scott were polite, professional, and very knowledgeable in what

they were doing. They worked together like clockwork and it was very impressive. The snowstorm

precluded them from coming back the next day but Scott called to say they would finish Thursday.

They all showed up early Thursday morning and finished by mid day. Before leaving they vacuumed the

entire area and left the house immaculate. They also made sure I knew how to operate the

programmable thermostat, etc.

The end of the story: the master suite temperature is PERFECT! The heat is distributed evenly and

because of the extra ducts in the great room it is warmer in there also. They also increased the

sizes of the duct work so the airflow is much greater. It is just so much more comfortable in our

home.

One of Scott Kellam’s vision statements is to be an industry that provides superior service and

exceptional comfort to the client. He does this by employing highly trained and motivated personnel.

Obviously it starts at the top so if you are searching for the best HVAC and more please call Kellam

Mechanical.

Tim J.
Virginia Beach, Va.

 

1/8/14

Hello Sarah,

I want to share great feedback.

Bryan Guldenschuh arrived at my home this morning to do my furnace maintenance check. He was

terrific! … on time, very professional, polite and friendly … thorough in his work and in

explaining what he was doing and the issue he uncovered … and in quickly getting an answer on next

steps to resolve the issue, including what to expect in terms of timing and cost (pleased to let me

know it is covered by manufacturer), and how the system will operate in the meantime.

I’ve had consistently very good experiences with Kellam techs and Bryan was best ever – that’s

saying something.

Thank you and many thanks to Bryan!

A. Lester
Va. Beach

 

1/7/14

We used 3 prior companies for HVAC repair and they were all horrible, especially when compared to

Kellam. From our first call with John Gualdoni to the minute the technicians left after installing

our new system we were impressed with the professionalism and caring of your company and everyone we

encountered.

Stephanie H.
Chesapeake, Va.

 

1/7/14

Scott, wanted to thank you for your technicians service at midnight last night, when my mom�s heat

quit working…wasn’t able to fix it then, but was back @ 8:30 am this morning with the part to get

it working! A special thank you to DJ for his great work! Heat’s working now! I’d recommend Kellam

Mechanical to everyone, they are always helpful in every aspect of the community! They always come

through with help for our 4H golf tournament fundraisers too! Great company! Can’t say enough how

much I appreciate them!

Christina H

Va. Beach

 

12/31/13

Bryan just left my house after servicing my two units, I would like to compliment not only him but

all your service people who have come to my house. You have the most polite and professional people

working for you and I have enjoyed doing business with Kellam.

Keep doing what you are doing, Thanks.

George G.
Va. Beach

 

11/5/2013

Mr. Scott Kellam,

We just had our air conditioner and heating system installed by your company and we just want you to

know how satisfied we have been with your people. Ed Zednik was the person who came to our home when

we called to get an estimate on having our air conditioner replaced since it had stopped working. He

took the time to look at our air conditioning and heating system since it was 18 years old and the

air conditioner was about 14 years old He gave us several options�one for the air conditioner

alone and two others for air and heat. He was friendly and exceptionally knowledgeable about our

system and our requirements. He didn�t rush us into a decision but made us see that we were better

off to get both system replaced although we had not had any trouble with the furnace. He was

enthusiastic about the good service we would get from the people at your company and how good your

installers are. And he was correct. We couldn�t have been happier. Ed was here when the installers

arrived and introduced us to them and came back to make sure the area outside was clean. That meant

a lot.

We got an estimate from one of your competitors as well and were not satisfied with the owner who

came to our house. He had little to say and told us he would get back to us with an estimate. He

sent an estimate through the mail and never once contacted us in person. Ed, on the other hand, made

us feel comfortable, and took time to explain everything to us. He is an excellent representative

and we will not hesitate to let our friends know about the service we received from your company.

Sincerely,

R. Hulker
Virginia Beach

 

11/13/13

Hey Scott,

Sharon and I were out to dinner tonight and we got to talking about you. Not sure if I every really

said thanks for working with us. You and the crew exceeded our expectations as we knew you would. I

truly do appreciate you working with us and the great job you did!

Craig Coates
Virginia Beach

 

11/1/13

Scott,

I wanted to let you know we are extremely pleased with Josh�s work. He did a great job getting our

data center split back up and running last night, staying late to make sure it was right was above

and beyond.

Every one of your techs have been outstanding. Knowing we can count on your team for our critical

application needs 24/7 makes my job easy.

Thanks,

Ric Filer
Virginia Beach

 

10/18/13The service was outstanding in all respects from the initial evaluation and estimate by John

to the installation and completion of the work by Monte. John listens to your needs and responds

accordingly. They don’t try to sell you something that you don’t need. In my case, I was replacing a

complete heat pump system at a rental property. I wanted to keep my costs down but also wanted a

reliable unit. They recommended and installed a Goodman Heat Pump system which answered both of

these needs. Monte was my installer and is the Senior Service Technician for Kellam. Not only does

he do a professional installation, but he also takes the time to explain everything to the customer

in an easily understandable manner. You won’t find another Monte anywhere. Don’t all ask for him at

once. All the other companies have big advertising budgets and slick sales people but nobody can

hold a candle to Kellam. Believe me because I have tried many of them over almost 40 years of living

in this area.

Claire C.
Va. Beach

 

September 8th, 2013

We replaced two 14 year old Trane systems with a Climate Master Geothermal system and replaced a 14

year old gas water heater with a Navien on demand hot water unit.From start to finish our experience

with Kellam Mechanical, Inc. was superb! There were a number of reasons as to why we chose to work

with Kellam Mechanical, Inc. Price was not so much a factor as knowing for certain that we would be

getting quality equipment installed by experienced installers with a company that has a solid

reputation. The fact that Scott Kellam has a geothermal system installed in both his home and

business were further evidence to us that we had found the right company for the job.

Scott has a fantastic installation crew, I wish now I had written down all their names to include

them in this review. They were professional and very knowledgeable. We watched and asked a lot of

questions along the way. They NEVER made us feel
as though we were in their way and they always answered our questions.

Everything went smoothly. The well drillers were in and out so quickly. We were told to be prepared

for a big mess in our yard as they had to dig six wells. In the end, the mess was minimal and the

grass grew over completely months ago.

We had heard so many positive things about geothermal systems and now we too can attest to the

benefits of going geothermal. The most notable thing, lower utility bills aside, is the constant

temperature throughout the entire house. In the past we would often have to adjust the heat and AC

either upstairs, downstairs, or both throughout the day. NO more, the entire house has
been comfortable regardless of whether we are running the heat or AC.

We had a return installed in our room over the garage. Up until that return was installed the room

was relatively unusable in the winter and summer. With the doors closed, that room easily read 10

degrees hotter or cooler than the rest of the home. Now with the return, regardless of whether the

doors to the room are open or closed the temperature is within a degree or two of the rest of the

house.

We also had a Navien on demand hot water unit installed. In the past we would have to run the master

bath faucets or shower for what seemed like forever until the water would run warm. We had the

Navien installed to speed up that process and thereby reduce water consumption. There was no

guarantee that it would significantly reduce the wait time given the only location in the house

available for them to install the unit was further from the master bath than preferred. However, the

wait time for warm water has been greatly reduced and for that we are very pleased.

The installation from start to finish took close to two weeks, longer than anticipated but that was

due to unpredictable
weather. Regardless, given everything that was done, it all happened very quickly. The well drillers

and Kellam Mechanical, Inc. were in and out of our house in no time.

We are extremely pleased with Kellam Mechanical, Inc. and highly recommend them for your heating and

cooling needs.
R. Savi
Suffolk, Va.

 

 

August 24th, 2013

Sarah,

I wanted to thank all those involved at Kellam Mechanical who helped on my recent issues with my

HVAC system.

Less than a year ago I had a new AC unit installed. There were a few complications involved with the

installation while I was getting several different bids. John (from Kellam) was the only one to

recognize that my current configuration was not optimal and should be changed. He was also the only

one to convince me that I did not need a bigger system (up sell) and explained to me why. Although

Kellam was not the lowest price (they were in the middle price range of three different bids), my

wife and I decided they were our best choice to get the job done correctly. The installation was set

up in a timely manner and it went off without a hitch. Now to the current issue….

About a month ago, I was sitting at my computer desk (in a converted garage on a slab where my air

handler is) I felt the carpet was wet. As I investigated, I noticed it was coming from the Air

handler. I thought it was simply the condensate drain and I could not get it to drain properly. So,

I called Kellam and they sent someone out. Upon investigation, the technician did agree that the

condensate drain was not draining properly, but also discovered that the New evaporator coil was

leaking. He made a phone call and scheduled to have the evaporator replaced.

The next day, John (field supervisor, estimator) wanted to take a look at the system and scheduled

to come over. What happened next is what sets Kellam apart from the rest….

When John arrived he immediately recognized a problem with the original install and set the wheels

in motion to rectify the situation. Not only were they going to replace the evaporator coil, they

were going to fix the drain problem by adding a pump. But that is not all….They were also going to

replace the pedestal that the unit sits on. That would entail lifting the entire unit (downflow

unit) re-adjusting all of the vents and ducts to the unit. This was no easy task and in itself would

alleviate the drain problem because it would raise the unit and let gravity work. But they still

insisted on installing the pump just to be sure.

The parts were ordered and the installation scheduled. A week later, after a full day of work the

job was completed.

All in all, after a new evaporator (covered by warranty), a drain pump, new pedestal, and 12 man

hours of labor moving the entire air handling unit, It cost us nothing!

All of the work was completely free because of Kellam Mechanicals Honesty and integrity to do what

was right. They could have easily just installed the new evaporator under warranty and been done

with it. But they didn’t and that is what matters to me the most. The entire staff was upfront and

honest about everything and wanted to do nothing more than make their customer completely satisfied.

This is what a business should be….

So, with that we say Thank You Kellam Mechanical!

After 30 years of service in the military I deeply respect core values with Honesty and Integrity

being two of my favorites. Kellam Mechanical has upheld these core values to the fullest and should

be proud of that. I highly recommend Kellam Mechanical to anyone else who holds these values close

to their heart.

Respectfully,

A Kellam customer for life
Robert Tallman (USCG retired Aug 2011)
Portsmouth, Va

 

June 12, 2013

Dear Scott, Adam, Monte and Jody,

Thank you for all your caring and kindness in helping me keep my heat pump, a/c and heat working

100%. You are so thoughtful and I appreciate everything you do for me. I have recommended you to

others and I hope they call you. You are the BEST!

Thanks again,

Babs West
Virginia Beach

 

May 2013

Great customer service. Very polite and helpful. Kellam wants to see their customers happy!! Great

experience.

Mike and Nancy Martin

 

Pete Cousin, editor of Village News Magazine, was kind enough to tell us about his personal

experience with Kellam Mechanical. Here is an excerpt from his article:

April 1, 2013

On behalf of myself and my wife, I would like to recommend to you the services of Kellam Mechanical.

The process from discussion to installation was easy, without stress and done in a very professional

manner. As a follow up and required by law, the city inspector came by today to look over the work

that was done. His comment: “This was done properly and professionally. You have nothing to worry

about with this installation. I wish more contractors would take the same pride as Kellam

Mechanical.”

Click here to read the full article.

Peter Cousin
Virginia Beach, VA

Update:

June 12, 2013:

Sarah,

My wife just showed me our Dominion bill. While we´re on a monthly budget, the usage history for

June of 2012 shows 2336 of kWh. June of 2013 with the new system shows 1908. That´s a drop of more

than 400 kWh. Not sure what that would equate in a regular bill but it seems we made the right

decision!

Thanks,

Peter

 

March 13, 2013

John,

Sorry I missed your call today. Thanks for following up! All is well, we are very, very pleased. The

heat is great, the house is warm all over, no need to be messing with the thermostat as before. The

room over the garage is warm for the first time ever…cannot believe that it is within a few

degrees of the rest of the house. Amazing what a return will do.

The hot water to the master bath is also better than expected. The line into the shower must be

closer than originally thought because we have seen a definite decrease in the amount of time it

takes the water to run hot.

So, I guess we are done 🙁 It’s been a pleasure working with all of you!

Thanks again!

Russ
Suffolk, VA

 

Scott,

I wanted to let you know that the work your crew did was outstanding. They conducted the work in a

timely and professional manner. Your crew represented you and your company very well. I have the

utmost respect for you and your company. My experience with you and your company has exceeded

expectations and surpassed the highest standards. Please give my appreciation to your crew.

I have been recommending you to everyone I talk to and will continue to do so.

Thank you again.

V/R,

Sean Murphy
Virginia Beach VA

 

January 11, 2013

To: Scott Kellam, John Gualdoni, and Adam Cook:

As you know, I have had a tankless hot water heater installed in my residence with completion

yesterday. The final city inspection was completed today. Both of the city inspectors involved

remarked as to the quality of the workmanship of the given installation, and promptly passed the

inspections. Their remarks echo my own feelings about how professional the quality of the

installation is.

It is my feeling that the best measure of a contractor is based on certain basic parameters: Do they

commence work when they say they will?; Do they finish when they say they will?; Do they do what

they say they will do?; Does the work adhere to current workmanship standards of the industry?; Does

the contractor track the finer points and details to realize a \”complete\” and quality project? I

have to give an emphatic yes on all counts with regard to your organization. Your technicians were

top flight.

They were courteous, obviously competent, and very focused on the task at hand. The attitude

projected showed a lot of commitment to doing a professional job. I think they were very successful

in that regard.

Thanks guys for a very good job, done in painless, professional fashion. I will indeed \”tellem

Kellam\”.

Best Regards,
Darrell Larsen
Virginia Beach VA

 

November 2012

Regarding a geothermal installation:

I was thoroughly impress with the quality of service we received. Thanks you very much! We will

refer your business to friends/coworkers/family! Thank you.

Mike Chinn

 

Hello Sarah,

I just recently had a new havc system installed in my home. I just wanted to let you know that we

are very pleased with the service we received from Mike, Dan and Dean. They were very professional,

knowledgeable, and worked well together as team. I would highly recommend them to any of my friends.

Thank You,

Sherri M
Virginia Beach VA

 

Scott,

Tommy and DJ just installed the new York gas pack, which replaces the unit that “sprung a leak” in

the condenser coil.

Sue and I want to thank you, Adam, Jody, Tommy, DJ, Josh and all the other Kellam personnel who

helped make the replacement and installation possible. It’s a pleasure working with you and all the

professional staff at Kellam. Clearly, you have a great team of people working for you!

Best regards,

Brian and Sue A.

 

September 20, 2012

Just wanted to express our sincere appreciation for how well you have taken care of us over the

years. From our geothermal installation, the Brumley Road repairs, my brother’s townhouse repair and

now the installation of our standby Generac Generator, you and your team have been professional,

prompt and efficient. Good luck to you as you continue to grow your company…you should be proud of

what you have built.

Thank you from a satisfied customer and a friend!

Karen & Doug Evins
Virginia Beach VA

 

July 18, 2012

We recently relocated to a townhome in Virginia Beach with an aging HVAC system and assumed the

existing annual service contract with Kellam from the prior owners. Two weeks later we needed to

make an emergency service call on a Saturday morning. Josh showed up and within hours had diagnosed

the problem, located the necessary replacement parts and had us up and running that afternoon. The

following week Adam came to review the service history and evaluate the overall system. Adam then

arranged for John to visit and review the available options for upgrading the reliability &

efficiency of the equipment. Within a few days we had narrowed the choices down to what made the

most sense given the existing conditions. A week later the new equipment was delivered &

installed on time as promised. From the initial emergency call to the service department followup

through the evaluation & installaion process it was a pleasure dealing with such pleasant

knowlegeable professionals.

Thank You All …

Tom & Jude Caine
Virginia Beach VA

 

 

Mr. Kellam:

I am writing to thank you and your employees for the excellent service that they provided my family

recently. On Thursday, June 28th 2012, my wife, Kim, called me at work to let me know that our air

conditioner was not working. Since it was expected to be over 100 degrees on Friday she had a

technician from another local HVAC company check it out on Friday. Needless to say the service was

less than satisfactory. I called around to local shops and no one seemed to understand that we have

an 18 month old child in the house that is approaching 90 degrees. Finally I had the pleasure of

talking to Adam and that is when things began to turn around. Adam was able to help me out more than

I could have expected over the phone and immediately dispatched John Gualdoni to our house. I knew

we chose the right company when John arrived within 20 minutes of getting off of the phone with

Adam. John immediately went to work with our estimate and told us exactly what we could expect. This

part is what my wife and I expected from a business, what we did not expect was the extra mile that

John went to make sure that we got exactly what we needed. John walked us through the process,

paperwork, and even explained to your company the situation with our 18 month old and the urgency of

our situation. John�´s hard work was greatly appreciated and above and beyond what simply giving

us an estimate, you should know that he is a superb representative of your company. I am happy to

say that John´s work was quickly overshadowed by the level of professionalism that your employees

showed when they arrived to actually install our unit. Garrett, Dean, Matt, and Damien arrived at

our house at about noon the same day, less than an hour after we placed our order with John. They

immediately went to work and made what looked like an impossible task happen within 3 hours. Their

experience and workmanship is beyond measure. Not once did I see them standing around or hear them

complaining despite the temperature being over 100 degrees outside and over 90 degrees inside. After

they completed their work the only way I could tell that they had been at the house was that the air

conditioner was working, there was no mess at all. The work of these four guys alone has made us a

customer of Kellam mechanical for life; I cannot thank them enough for their hard work. If I needed

any more convincing that I made the right choice, I received a phone call on Monday, three days

AFTER your technicians completed their work, with an estimate from the company that we called the

first time. They said that they could be out on Friday to fix our unit for about the same price that

Kellam replaced our entire unit. When I told them that Kellam Mechanical already replaced the unit

the same Friday that this company was out to my house and told me it could not be done, he did not

believe me. Apparently it is impossible for their company to complete the work that you did in the

timeframe that you did. I would like to thank your technicians and John again for their hard work,

and you should know that they alone have guaranteed that Kellam will be my first call from now on.

Sincerely,

Chris and Kim Cheek

 

I want to thank you and the rest of Kellam Mechanical for

your great service this week. I have used other companies in the past to work on our heating and AC

but will now be with Kellam for life. The quality of the technician as he explains what the problem

is and the quick solution are what make Kellam a great value. I will recommend your services to my

friends and neighbors. You should be proud of the great quality that your company bring to customers

that are having heating or air conditioning problems and need fast solutions. Thank you again Steve

Jackson

 

 

From the very moment I called Kellam I knew that they were very different from everyone else we had

dealt with just because they’re phones operations are so smooth. They do such a fantastic job of

constantly keeping us in the loop and getting things setup around our busy schedules. They’ve gone

way above and beyond for us on several occasions.

We’ve been using Kellam for about 14 years for our electrical and HVAC needs. We refer them to all

of our friends and family. They’ve done great work! They show up on time and get it done at an

affordable price. We’ve been overwhelmingly happy and impressed with everything Kellam has ever done

for us.They are the only contractors we trust in our home because of their professional and

courteous nature. They’re great! Tellem Kellam!

Chris and Courtney Baker
Virginia Air Distributors

 

Dear Mr. Kellam,

I am writing to you to commend you, your company and your staff. I have been a customer for several

years and I have always been pleased with the service I have received. However, on Monday, August 8,

2011 your company went to a much higher level in my book. My AC was not working and I called in and

one of your repairman was sent out. I had visions of needing a new unit because it is thirteen years

old and several of my neighbors had their units replaced last year. They don’t have their units

check twice a year like I have done. The repairman found the problem and told me what it would cost.

I was relieved it could be repaired and I didn’t need a new unit. After the repair he came in and

said he had good news for me, that the part had been replaced last year and was under a five year

warranty and I only had to pay the diagnostic charge. I was delighted. My husband passed away

February 28th and I can barely remember what happened yesterday much less an AC repair from last

year. The honesty of your company and workers restored my faith in the integrity of Virginia Beach

businesses. In the city of Virginia Beach there is a medical supply company and a doctor’s office

that tried to cheat me since my husband passed away. Medicare contacted me and told me not to pay

them and they were demanding a refund from them for their dishonesty. They could learn a lesson from

you. I have told all my family and anyone else I have talked to since Monday how honest you are. I

never would have known the part was under warranty, right now just getting up and starting my day is

an effort. Thank you for having my back. I have always found your work people and office staff

helpful and polite. I will recommend your company to all I meet.

Thank you again,

Hilda G.

 

Their estimate was very competitive, I received 3 different estimates from local companies and they

were very reasonable. Adam was awesome from the get-go. He had a great personality during the

initial estimate and really knew his product. The small family-owned business feeling was great and

everyone worked together so well and had much respect for each other. Adam was upfront and honest

about what needed to be done and even helped with items to include in the estimate that I didn’t

even think of (since it’s an insurance claim due to hurricane flooding- I needed to be sure I was

thorough). Adam even brought out 2 crews on the first day to be sure that the project was completed

ahead of schedule. His crews were great and were there on-time and were at the house when they said

they would be. The project was completed on-time and within budget. I highly recommend this company.

Jennifer W.

 

Hi Sarah,

I just wanted to let you know that my husband and I recently had some electrical work done by

Kellam. Our service tech Brian did a fantastic job installing ventilating fans in 3 of our

bathrooms. He was timely, professional and very knowledgeable. My husband requested additional

information about your HVAC services and we received it in the mail within a few days. Also, the

price was very competitive. Again, I wanted to give Brian kudos and we are considering the USA

program for our HVAC unit.

Thanks for great service!

Kia G.

 

 

I have had nothing but positive feedback from the clients that I have referred to Kellam Mechanical

for their electrical services. The guys that show up are always courteous, professional and clean up

after themselves. They are just as nice as they can be.

Todd Mayo
President Mayo Insurance Agency
Nationwide Insurance

 

 

Wanted to share again how well DJ represented your company during our recent heating check up. He

was prompt, incredibly detailed oriented and very straight forward with his assesment. His work was

impressive and the repairs that were recommended have worked very well.

He exlemplifies the high standards of Kellam Mechanical and your commitment to unsurpassed customer

service. From the scheduling team at your office to the service at our home, the professionalism and

courtious nature of your employees is a refreshing experience.

Thank you for inspiring such great people to work for you!

Sincerely,

Daniel Baxter
Chairman,

Virginia Beach Clean Community Commission.

 

“Thank yous” to both of you, Sarah and Scott, for taking a personal interest in the lives of your

customers. I can’t remember any other company that we do business with that takes such interest in

their clients. Best wishes for a continuing successful business!!!

Bill and Judy C.

 

Dear Kellam Mechanical,

I would like to thank you on behalf of myself and my family for the extraordinary service provided

by yourself and your installers Matt and Jonathan on the installation of a new condensing unit after

suffering for 3 days without AC.

You and your staff were fantastic to work with and I will certainly highly recommend Kellam

Mechanical to our firends and nieghbors in need of HVAC services. It was a pleasure to deal with

such professionals.

Thank you!

C. Burns

 

June 2011

The technicians that worked in/on our home were very professional an courteous! I couldn�t believe

that they were working in our attic, where it was probably 130 degrees, for hours (all day) and then

apologized for needing to take a break. We were/are very pleased with your company and will

recommend you any time. Thank you so much!

Jennifer W.

 

June 4th, 2011

Kellam replaced our entire central A/c system, including the condenser, evaporator,

and all the duct work. They also installed a dedicated circuit breaker for the new unit, and

relocated and replaced the thermostat..

When we decided to replace our old, broken down A/C system, we got quotes from

several companies, based on their reviews on Angie’s list. Although we’d never dealt with them in

the past, one we called for an estimate was Kellam Mechanical, because they had an excellent rating.

I’m so glad we did!

I can’t say enough good things about these guys, or the company as a whole. Mike Clark, who did the

estimate, is an excellent representative of the company. He was thorough, professional, and took the

time to explain all our options, and answer all our questions. On the day the installation was

scheduled, he was there bright and early to make sure the technicians had a clear understanding of

what was to be done, and that everything would go smoothly. His obvious belief in the company, and

its professional integrity, was what ultimately convinced us to award Kellam the job.

The technicians were here exactly on time, got right to work, and were so proficient at what they

were doing, it all went like clockwork. We also had a very large, old oil furnace that had to

removed from a cramped crawlspace, and they made what should have been a very difficult job, look

easy. They were very considerate about making sure they didn’t leave a mess in the house, and all

the debris from under the house (old ductwork and the old furnace they’d removed) was wisked away on

a pick-up truck that appeared precisely when they needed it. They took it away so fast, I never even

saw it! The technicians on the job were professional, courteous, and diligent. The work was

completed in less time than anticipated, and the system works perfectly.

I spent about 15 years working for local commercial HVAC contractors and, I have to say, I have

never seen such excellent organization, professionalism, and overall commitment to customer

satisfaction, as was demonstrated by all the members of Kellam Mechanical whom I came in contact

with. I strongly recommend you call Kellam Mechanical if you need HVAC or electrical work done.

That’s exactly what I’m going to do. After being disappointed by so many contracting companies in

the past, it was so refreshing to find one that’s committed to doing quality work at a fair price.

Great job, guys!

C. Liddick

 

Kellam Mechanical was extremely thorough. They told us exactly what we needed to do and covered all

bases to ensure we would be happy with the finish product. We couldn’t be happier with our

GeoThermal installation and are enjoying a system that gives us great comfort indoors, plus hot

water whenever we need it, not to mention lower utility bills!

Jim and Janet Baker

 

January 20, 2011

THANKS A MILLION ROB!!!! I woke up 4:30am freezing. Called Kellam best decision I made this year.

It’s so nice to meet such a fine professional & knowledgeable young man. Rob is an asset to

Kellman Heating. We’ll glady refer your outstanding company to all knowing that you employ such

efficient tech’s like Rob. This is customer satisfaction at its best.

Thanks Again,

Susan & Walter Barnes

January 10, 2011

 

Dear Kellams,

A short note to say thanks for the quick turn around on the recent HVAC situation. The thing is

working great. We did not know what we were missing. I know you guys pushed the job up and for that

I thank you. Aside from that, the crew you guys sent were top shelf. They were very pleasant and

answered all my dumb questions. I did not get their names, but please let them know I appreciated

their help. Mike was very helpful as well, especially when I told him to quit turning the pages of

the catalogue to the really good stuff you guys have.

Who would have guessed that spending that much money would have been so much fun? I have been

“tellin ’em Kellam” ever since.

Thanks again,

Rod

 

January 3, 2011

Dear Scott,

We wanted to write a letter to commend you on the excellent service you supplied us as you planned

and installed both our new geothermal heat pump systems and the Rinnai hot water system. As you

know, we had a recommendation from a friend for another company with whom they were well satisfied.

We had that company come and plan and give us a bid. Initially we thought we would go with the other

company because of the high recommendation they had received from our friend. However, when we had

you come out to do a plan and give us a bid, we easily decided you were the company whom we wanted

to do our job. We are confident we made the right decision!

From our very first encounter with you and your team we found you to be competent, courteous, and

thorough. Each of these qualities was equally important to us. We wanted the best job possible and

we felt you would provide the best results. With the amount of inside the house work and the need to

be all over the house (literally in every room and space) it was a relief to have such pleasant,

careful, and cooperative men working. We are grateful.

We have come through one of the coldest Decembers in many years. The house has remained toasty warm

and comfortable. Obviously, you have done an excellent work.

It is our pleasure and we are eagerly willing to give our complete and satisfied recommendation to

anyone else who would like to know that you have very happy customers.

Sincerely,

Jim and Janet B.

 

October 12th, 2010

Good Morning Scott – As you know, I am a new Kellam Mechanical customer living in Texas who owns a

home in Va Beach. I had a guest staying at my home the past two days and the new heating system

would not come on. After trying to trouble shoot the problem with her long distance over the phone

last night, I called Jodi this morning at 7:15 a.m. She assured me she would do her best to have

someone at my house this morning before my guest left at 11:00 a.m. When I called my guest to see if

she had heard from Jodi, Dean was at my house, had determined the problem (an installation issue),

and had corrected it by 9:00 a.m. When you and I spoke on the phone in September while I was home

for a visit, you told me that customer service was one of your biggest priorities. I wanted to say

that the service staff members who helped this morning have delivered 110 percent, and they are an

excellent representation of your leadership and expectations. I am most appreciative because there

was an employee at work at 7: 15 a.m. to answer my call who followed through immediately and a

trained technician who was able to resolve the problem quickly. In my instance, your insistence on

excellent customer service is apparent. I hope your day goes well and I wish for you so many stories

like mine that you won’t have time to read them. AND while I am at it – I’m not sure I ever properly

thanked you for having the upgraded thermostat installed in September; I am most grateful for that

as well. Greetings to Scott and thank you again for your efforts on my behalf.

Lindsay Shepheard

 

July 23rd, 2010

Dear Scott, This is a belated thank you for your amazing customer focused service. I had called

several weeks back and spoken to you about condensation in my system building up in my downstairs

room on the blower and ducts. I totally expected to need to do a service call, but you offered to

come check it out first and did so within just hours. Thank you! I just want to make sure to let you

know how fantastic each of my experiences has been with your company and your people. I could not be

more pleased and am very happy to be a Kellam customer. I let all my friends know, too!
Ann L.

 

Aug 17th, 2010

Being a proponent of businesses that support the community like Kellam Mechanical we had the

occasion to call on you for help when our a/c went “belly up”. Having worked with you and Kellam as

event sponsors for Virginia Beach Clean Events, there was no question who to call. Within an hour of

our call to you, Jon was at our door inspecting the unit. Jon completely evaluated the system,

provided me with our options so we could make an informed decision. He was quick and very

professional about every aspect of his job. He made sure to clean all components checking as he

reassembled the unit and it up and running again. The measure of a successful company is in how the

customer feels after the sale or service. Jon and Kellam Mechanical exceeded every expectation.

Thank you so much for your work and having the foresight to have great people on staff. We felt as

though you cared.

Sincerely,
Dan B.

 

Aug 10th, 2010

Your company responded quickly to my emergency having no air conditioning in the extreme heat. Adam

Cook carefully explained what needed to be done after he had inspected my air conditioning system.

He also gave me time to consider my options. Two other companies were “too busy” to even see me!

Thanks again,

Angela Z.

 

July 28th, 2010

My husband was taking care of all of this but was deployed suddenly to Haiti. I was left to manage

everything by myself. Mike and the install team took great care of me and handled things as if it

were their own homes. I cannot say thank you enough!
Leigha C.

 

July 30th, 2010

Due to your excellent reputation with the BBB, I now use your HVAC services
for my home and rental property and have also recommended
Kellam Mechanical to several friends and neighbors.

Keep up the great work! You and your company are much appreciated!!

Thanks!

Bev G.

 

May 6th, 2010

Kellam Mechanical is the best. We have a problem house. It is a large ranch that was tripled in size

back in the 70s and our air conditioning system was that old. There is no crawl space and very

little attic space with cathedral ceilings throughout. First problem we had was that our air

conditioner that was cooling our kitchen, dining area and den area was located in the ceiling. The

day we moved in (about 6 years ago), the ceiling collapsed because the air conditioner was leaking.

The draining system for the unit was a mess that kept getting plugged up. We had to stop using it.

We had another air conditioner in the ceiling that worked but you couldn’t get to if you needed work

done on it. Apparently they put the air conditioner in and then built the addition around it without

thinking that it might have to be replaced one day. Our heating system is a boiler but the radiators

don’t go through the entire house. The areas that didn’t have radiators had radiant heat in the

ceilings which barely worked at all.

I realize now why people would buy our house and sell it after 2 years. They couldn’t figure out

what to do with the heating and cooling system. I had heating and cooling people come in and one

person took a look around and said I can¥’t figure out what to do with your house and then a few

days later sent us an outrageous quote to update our system. Probably gave us a high quote because

they didn’t want to deal with it. I had a few others come that offered high quotes. They didn’t seem

to understand the house and gave me no confidence they could do the job.

In my frustration, I started doing research and thought that maybe we could go with a ductless mini

split system since our problem is no crawl space and limited attic space. Our friends gave us the

number for a couple of guys that did their house. They came and looked at our house and thought they

could do it but never called us back and wouldn’t return our calls. I called one place that I found

on the internet that was advertised having experience with this system but they didn’t know how to

install it and recommended Kellam.

Mike from Kellam came to our house and he was so nice. He told us he wasn’t sure what to recommend

but he wanted the owner (Scott) to come and take a look and see what he could come up with. I was

really impressed with that.

Scott came a couple of days later and went through our entire house. He talked to my husband Les and

hashed out a plan. We decided to do the mini split in the living room. To take care of the leaking

air conditioner in the ceiling, we decided to put the new one in the large closet in the hallway. I

didn’t want it in the ceiling anymore in case it leaked. We had ductwork in the kitchen but needed

to figure out a way to duct it into our dining room and den which is cathedral ceiling with no attic

space. Les asked if they could run the duct work across the center beam and build a box around it to

conceal it. He said sure plus he had a carpenter that did work like that for him. Next he looked at

our bedroom which also had a ceiling air conditioner.

We decided to also put that one in a large closet adjacent to our bedroom.

Scott came back to our house after analyzing everything and gave us a written estimate with

different options to choose which I thought was great.

This was a huge project and I thought his estimate was very reasonable considering the work that

needed to be done. We decided all units would be heat pumps to eliminate the boiler (gas was getting

outrageous). The mini split was installed in the living room. This is a fantastic system. The

bedroom unit was installed and the guy that did the duct work (I’m sorry that I forgot his name) was

on his stomach installing for 3 days because the area was so tight in the ceiling…excellent job.

The unit to cool the kitchen, dining room and den was installed and the duct work was run across the

center ceiling beam. The carpenter Phil built a box around it with opening for the vents. He did an

excellent job and it looks like part of the house. We were so happy we had him replace the cooling

system in the older (original part) of our house with a heat pump too. That is 4 systems installed

and my utility bills are way down and no more outrageous gas bills. I am so happy that we found

Kellam.

Sharon LaFontaine

 

April 19, 2010

I would like to thank Kellam for excellent work performed this weekend at my residence. The work was

to replace a coil identified in a York service bulletin. This action stemmed from problems we have

had all winter. The York heat pump worked fine to 2 years or so. This winter it would not maintain

heat. After looking into this by the vendor that installed the unit, several attempts were made to

correct the issue. First it was identified that the “heating coils” were not connected. After the

coil was connected, there were other problems. The vendor came out several times along with a York

rep (not at the same time). No one knew what to do. Several attempts were made, the last adjusting a

plenum (based on another York service bulletin), made no difference. Along came John Mcfadden. He

not only replaced the coil, he immediately identified the problem. While they prepared the system

for recharging, he went ahead and added the extra necessary wire and made the necessary connection

to fix the original problem. He said they had to wait anyway, besides it was an extremely easy thing

to add the wire since it was outside and only about 25ft and he had to do some rewiring because of

the coil change. He also made an adjustment where he identified the original vendor charged the

system too much. He stated for our short run, we only needed about 9 lbs of refrigerant. He said

that overcharging could damage the compressor. So not only did he do the York repair, he fixed my

original problem. Both John and Joe (his partner) were pleasant to work with. John was obviously

well trained and experienced. He was quick, clean and professional with the coil replacement. I just

can’t say enough about John and Joe. You have a new customer when I will need services in the

future. I will also recommend Kellam to anyone looking for York or other HVAC equipment services.

Mark Gingell

 

January 26, 2009

Dear Scott,

I would like to personally thank you and your employees for the fantastic job they did installing my

new IN2 Networks ecoConcierge device. I am up and running and loving the functionality it gives me

to control the temperature in the house remotely and through the internet. I have showed it to

numerous friends and family and they are as impressed as I am excited.

As a second home we often set the temperature back (or up in the summer) a large amount and when we

show up to adjust the temperature it can often take a long time to get comfortable. With the

ecoConcierge we can adjust the temperature the day before and when we arrive it’s perfect! And as is

more often the case when we leave and forget to set the thermostat back we can now simply log-in

online and adjust the temperature so that we save energy. I can’t tell you how many times we’ve left

the house on a much cooler temperature because we didn’t want to experience the heat next time we

arrived or how many times we’ve forgotten to adjust the thermostats before we’ve left in winter only

to have to pay heating bills for when we’re not there. We’ve even threatened friends who stay there

that we can make them uncomfortable if they don’t behave – just joking we’d never do that!

I must finally commend your professional and friendly employees, in particular John McFadden. Once

the system was installed he set-up and configured the entire system on his laptop. All I had to do

was register it with the internet access provider and voila I’m controlling the temperature from

anywhere with an internet connection. Unlike almost every contractor I’ve had in my home the house

was left just as clean as when your team arrived.

Thanks again and if I can serve as a reference for future customers please don’t hesitate to have

them contact me.

Sincerely,

Chris Baker

Va. Beach , Va. 23451

 

February 1, 2010

To the management of Kellam Mechanical:

I know that people are quick to complain when a company disappoints but I want to tell you what a

wonderful experience I had with your company. I made the mistake of having a different company

install my Apollo hot water heater and have had one problem after another. I turned to you to

install my air conditioner. This past Sunday, in the aftermath of the cold and snow, I woke up to

not heat. Lance Gray came out to diagnose the problem. Realizing that I had no heat or hot water and

with the chance of busted pipes, he called Bobby Starling for back up. I can’t say enough about how

wonderful they both were! Not only were they knowledgeable and kept me informed with what they were

doing, they were neat, respectful and very kind. They went far “above and beyond” to make sure that

I was safe and warm by the time they left. I felt that I was treated like a “member of the

family.” I can’t thank you enough for the excellent standards of your service. I feel lucky to

be a customer!

With gratitude,

Elizabeth Wivczar

 

Dear Scott and Mike,
Thank you both so much with helping me get my new heating and cooling system installed at such a

great price as well as immediately! The heat is great! Don’t know how many more nights of cold I

could deal with. I will definitely refer you to my friends and if I see you out I will buy you a

beer! I’m amazed how quiet this system is, you don’t really hear it running and my daughter’s room

seems to be getting warmer since you reworked the ductwork. Again, thank you and great job!
Tammy Simonis

 

Dear Adam,
My wife and I would like to thank you, and every one at Kellam Mechanical, for the exceptional

service we have received. From the time I first looked at your website, to the time I hit the

thermostat for our new heat pump, I could not be more pleased with the job your company has done. In

this day and age of “buyer beware” I was a little worried about such a large purchase from a company

I had not dealt with before. You definitely put our minds at ease with your “no pressure” sales

approach, and the time you took to explain the benefits and draw backs of the many different systems

now available. In the future, I will not only continue to come to Kellam for my HVAC needs, I also

will recommend Kellam Mechanical to anyone who needs HVAC or any other services you offer.
Thank you for a job well done and your exceptional service.
Sincerely,
Todd and Teresa Hagedorn

 

1/27/09

I just wanted to express my appreciation for so promptly responding to my heating problem. I am

currently handling my brother’s affairs while he is deployed with the Marines, and wouldn’t fate

have it, the tenants in this townhouse called with a heat problem on the coldest day of the year. My

thanks to Jody for fitting me in your full schedule and Chris and Don for getting the heat restored

in just four hours from the tenants initial phone call to me.

Thanks again for very prompt service. Kellam Mechanical is great!

 

Warm regards,

Karen Evins

P.S. We just broke ground on construction of the house on Knotts Island, look forward to working

with you on this project soon!

 

Dear Mike,

I just wanted you to know how pleased I am with the new heating and air conditioning system that

Kellam Mechanical installed under my home. I had no idea that my thirty nine year old system was in

such a bad state of deterioration. The pictures you showed me after crawling underneath the house

were quite graphic. When I saw the ducting partially laying on the ground and devoid of the majority

of its insulation I realized it was time to replace the whole system.

The crew from Kellam Mechanical showed up right on time at 8:30 with four really nice young men.

They were all finished by 3:30 and had completely removed all of the old ducting materials. Except

for the improved air flow you wouldn’t know anyone had been here. On my first bill from Dominion

Power I had used 300 kilowatts less than the same month last year. Thanks again for a job well done.

D.L. Paul

CDR, USN RET

 

Scott,

Thank you and your staff for your help with our heat problems. We are very satisfied with the HVAC

unit and look forward to continued service from Kellam Mechanical. Things are good here and we hope

to see you in the future. Regards to your family.

Love,

Carolyn and Bunk Laffey

 

 

October 25, 2008

Dear Mr. Kellam,

We are writing to let you know how pleased we are with our recent purchase and service provided by

you and your company. You and your company were highly recommended by a friend and business

associate and we can certainly understand why. Your knowledge of your product, your determination

for a job well done with complete customer satisfaction is very unusual in this day and time.

Everyone in your company that we dealt with, including the technicians you sent to our home were

very courteous and knowledgeable. You may be assured that we will not hesitate to recommend you and

your company. It has been a pleasure doing business with you.

 

Sincerely,

Charles F. Moon

 

It was most unusual to have a company come out on a holiday, but Kellam Mechanical did and they took

care of my needs when my HVAC went down on Memorial Day of 2009.

Mr. Whichard
USN Veteran, Virginia Beach

 

 

May 8, 2001

To whom it may concern,

This past year my family and I built a 3,400 square foot home in southern Virginia Beach. It was our

first undertaking of a project that size. Much of the work, grading, roofing, plumbing, insulation,

tile work, flooring, gas fireplace, electrical, HVAC and miscellaneous, was sub-contracted out to

others. Of all the sub-contractors with which I dealt, none was more reliable, more professional,

nor more quality conscientious than Scott Kellam’s electrical and HVAC crews. Kellam Mechanical

offers competitive prices and project attention with which no fault can be found. Scott Kellam and

his business comes with the highest of recommendations. When the next project calls, the only

sub-contractor I am certain to use again is Kellam Mechanical.

Most sincerely,

Scot Beach

 

May 27, 2004

Dear Scott,

I just wanted to take a few minutes to tell you how pleased we were with the process you and your

team did on the Triathlon replacement system. You exceeded our expectations and made this change out

very painless! I was impressed with the quality of work, professionalism, and attention to detail on

all parts of this very difficult job. Thank you for everything and we certainly would highly

recommend Kellam Mechanical to anybody asking for an excellent HVAC contractor within the Hampton

Roads area!

Sincerely,

Deb and Charles Meyer

 

Our very first appointment with Kellam Mechanical and Electrical was a pleasure. The

technician pulled into our driveway at the very instant that he said he would. He examined our

system and suggested a few temporary fixes that we could implement to get us through the summer and

allow us time to reinforce our financial situation.

My family and I purchased a new house in Virginia Beach during 2000. From the very

beginning, we experienced an almost non-stop series of problems with our heating and air

conditioning system. Being new to the area, we didn’t know who to call and therefore we tried a

non-stop series of companies to try and rectify the problems. As stated before, we had no idea where

to start, so we started by looking up heating and air conditioning service companies in the Yellow

Pages. Every company that we called acted like they were doing us a favor by even appearing at our

house. We even had companies confirm service appointments and then not show up. After we had been in

our house a few years, a friend of ours recommended to us that we should try Kellam Mechanical and

Electrical.

Our very first appointment with Kellam Mechanical and Electrical was a pleasure. The

technician pulled into our driveway at the very instant that he said he would. He examined our

system and suggested a few temporary fixes that we could implement to get us through the summer and

allow us time to reinforce our financial situation. We agreed that our system was dying a slow and

painful death and needed replacement. We agreed that within our two zone system, the priority was to

replace the downstairs unit first.

Approximately nine months later, Kellam Mechanical and Electrical representative,

Mr. Adam Cook was invited to our home to look at our system and recommend a course of action. Mr.

Cook was incredibly professional, polite and knowledgeable. Mr. Cook examined our system and

suggested a couple of plans. He allowed us time, free of any sales pressure to determine for

ourselves the best course of action. The first step in each one of the plans was replacement of our

defective downstairs air conditioning unit.

On the day the work was scheduled to begin, neither my wife nor I was available to

watch over the work being performed by Kellam Mechanical and Electrical and Mr. Cook was not

available because he was in Richmond, VA attending a training class. When I got home from work and

went outside to look at my new air conditioning unit, I was horrified to discover that the

technicians had replaced the wrong unit. Immediately my mind went racing and I thought that we had

just lost a large portion of our savings account with nothing to show for it. I immediately called

Kellam Mechanical and Electrical and informed them of the mistake. I was immediately connected with

the owner, Mr. Scott Kellam. Mr. Kellam immediately apologized, admitted the mistake and assured me

that he would take care of us. Mr. Kellam further stated that the basis of his company’s success is

their belief in the value of each individual costumer. Mr. Kellam stated that he would absorb the

cost and replace the remaining air conditioning unit with a brand new one at no additional cost to

us. True to the word of Mr. Kellam, technicians arrived the next morning and did indeed replace the

other air conditioning unit at no additional cost to us.

I would like to emphasize to the reader how refreshing it was to work with Kellam

Mechanical and Electrical. Every single employee of theirs that I have been in contact with has been

courteous, professional and polite. They exemplify the hard work and honest ethics that our great

nation was built upon and I highly encourage any person seeking a quality heating and air

conditioning solution to contact Kellam Mechanical and Electrical. You will not be disappointed.

John D. Barber
Virginia Beach, VA

 

Scott and Sarah,

Thank you for the great work and fast responses on the trouble calls for 2nd floor temp

control wiring. Your technician did a good job tracing out the problem. His persistence was

professional. He is not only a gentleman but laughs at my jokes. Your crew are good and hard

workers, especially your crew supervisor. The layout obstacles that came about due to rafter design

and location were handled absolutely awesome. All went well and even turned out better considering

the difficult task. Your crew also left the jobsite cleaned up after a days work and in between

days. All in all it was a pleasure. These days it is hard to find a contractor who shows up on time

or just shows up. To get a good contracting crew who shows up on time and provides great work is

rare. Wishing all of you a Merry Christmas and a happy, prosperous and healthy New Year.

Thank you,

Paul Zdunek

 

Gentlemen,

While visiting my daughter’s (Joanna Washburn) home in Virginia Beach in 2004, I discovered the

heating system was inoperable. A call was made to your office and within an hour or two, your

technician and his associate were at the door and ready to work. They very quickly and efficiently

diagnosed the problem and had the system operating. They went one step further and thoroughly

inspected the entire system and “fine tuned” the system. Such professionalism, courtesy and service

are greatly appreciated. You set the standard and I wish other service industries were one-half as

outstanding as Kellam Mechanical.

Sincerely

Louis Colbus

 

May 10th, 2008

Dear Scott,

We would like to thank you and your staff for the great service we received on the installation of

my new Trane dual fuel system. We do not think we have ever been so impressed with the service we

received. You assisted me with getting the correct unit for our home, your people came to remove the

old unit and install the new unit THREE days earlier than expected (which was great!).
I would like to especially commend your technicians that removed the old and installed the new unit.

They were the hardest working most efficient people I have had the pleasure to watch work in a long,

long time. It was like a symphony the way they worked together and they left no stone unturned.

Their politeness and genuine desire to do a very knowledgeable and quality job, left us really

impressed with their customer care ethics. Please give them our sincerest thanks.
Oh Yeah! The unit…..it works great and has performed beyond our expectations. It is a “set it and

forget it” operation. We appreciate the annual maintenance program and we look forward to being a

part of the “Kellam Mechanical” family.

Thanks and God Bless
Mary and Terry King
Knotts Island, NC

 

Dear Scott and Crew,

I just wanted to thank you for all your help in getting my office/studio/garage up and running. It

has been a pleasure working with you! I hope to do much more business with you in the future. Thank

you for everything. You have been so patient with the mother-of-the-bride/contractor! Please give my

thank you’s to the crew.

Sincerely,

Ellen Sinclair

 

Dear Mr. Kellam,

I want to share with you our experience with Kellam Mechanical. We recently purchased our retirement

home in Sandbridge with the intent of moving in the near future. We knew we needed to replace the

existing HVAC system on the main floor and the baseboard heating and window A/C on the ground floor.

Kellam Mechanical was recommended by Brian Davis, a contractor in the Sandbridge area. We also asked

for a bid from the company we have used over the years to maintain our current heating and cooling

system.
Adam Cook, the advisor for Kellam Mechanical, was by far the more knowledgeable and thorough in his

evaluation of our needs. He left “no stone unturned” and is the reason we chose Kellam Mechanical.
We completely gutted the old system including the ductwork and replaced it with the system

recommended by Kellam Mechanical. Adam paid careful attention to all of the nuances of the

installation such as adding another air intake panel for the most efficient air flow and draft

reduction.
All of the men working at the house, Bobby, Dean, Sherman, Lance, George, John James – the

electrician, Troy, Norman and John, treated our home and my family with the utmost respect and were

very patient with my unending litany of questions.
We would be happy to recommend Kellam Mechanical to others.

Thanks for a job well done!

Shaunna and Ed Robey

 

12/1/08

Hey Adam! Hope your Thanksgiving was good. Just wanted to let you know, ya’ll did a GREAT job!! And

I am very pleased with the work. Very fast and you couldn’t tell ya’ll were even there!! Except for

the comfort of having heat. I will definitely have ya’ll do the second floor, when finances allow,

and will recommend ya’ll to whomever I can! Thank you for everything. Let me know if you need

anything from me.

Steve Pearce

 

Mr. Kellam:

I am writing to thank you and your employees for the excellent service that they provided my family

recently. On Thursday, June 28th 2012, my wife, Kim, called me at work to let me know that our air

conditioner was not working. Since it was expected to be over 100 degrees on Friday she had a

technician from another local HVAC company check it out on Friday. Needless to say the service was

less than satisfactory. I called around to local shops and no one seemed to understand that we have

an 18 month old child in the house that is approaching 90 degrees. Finally I had the pleasure of

talking to Adam and that is when things began to turn around. Adam was able to help me out more than

I could have expected over the phone and immediately dispatched John Gualdoni to our house. I knew

we chose the right company when John arrived within 20 minutes of getting off of the phone with

Adam. John immediately went to work with our estimate and told us exactly what we could expect. This

part is what my wife and I expected from a business, what we did not expect was the extra mile that

John went to make sure that we got exactly what we needed. John walked us through the process,

paperwork, and even explained to your company the situation with our 18 month old and the urgency of

our situation.

John

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