We are highly committed to 100% customer satisfaction and we are proud of the work that we do for our clients! Please take a moment and read what our valued customers have to say about their experience working with Kellam Mechanical.
Just wanted to let you know the guys did a great job today. Very professional work and the fit and finish of the installation are perfect. We couldn’t be happier with our decision to go with Kellam and the Mitsubishi dual mini-split a/c. Wow, what a quiet system! Thanks for everything.
Les & Michelle S.
I am writing to compliment the hard work Chris and Josh did by spending almost 7 hours at my home fixing my AC system on April 3rd 2017. I initially signed up for the USA plan for my house and field technician Chris came out to service my unit. Upon looking at the unit he discovered the coil inside the house was leaking and needed replacement which he scheduled for me on the 3rd of April. So April 3rd, Chris and another technician Josh came out to perform the service and repair; however, they discovered the outside unit needed repair too. Again they spent a long time at my home fixing the unit inside and outside. They were both very informative and professional. I was pleased with the effort and work they did as my AC works great now.
4/11/17I have used the services of Kellam Mechanical the past 13 years and am so very pleased with this company and their outstanding service. I would especially like to recognize Mr. Jerry Wagner who services my AC and Heating System . Mr. Wagner treats my home with such care and respect. From the red carpet service mat at the front door, to the shoe covers put on to protect my carpet and floors, this professional goes the extra distance to make such I am completely satisfied with his service. He explains what is to be done, suggest new products to enhance my system and then explains what was done in detail. He is always prompt and on time, extremely professional and knowledgeable and a true pleasure to have in my home. I trust him 100% with my heating and air conditioning maintenance. Thanks Kellam Mechanical for such an outstanding employee who treat me as a valued customer and provides such exceptional service, This is one fine company and I look forward to using their services for many years to come.
4/5/17Just wanted to let you know that we had a great check up with Mike of our system. Our system has been maintained by Kellam Mechanical for close to Ten Years. Testament to our friends Sarah and Scott who have some of the most dedicated and professional staff providing services to their customers.
Begging the question to our friends, have you had your HVAC serviced for the summer yet? Do you have an HVAC contractor?
If not, tell em Kellam!
Good morning, Morgan Bayse came to my house to fix a rather unusual problem. I was hearing a chirp every fifteen minutes from the inside air handler for my mini split heat pump. Morgan is a very personable person and quickly checked my system for proper operation. He made numerous trips up and down on his step ladder and outside to check the compressor unit. After calling back to the office, he powered the system off and on as suggested. Finally, after standing on the step ladder with his ear against the air handler, he realized the chirping sound was actually coming from a Verizon Fios box hidden behind a desk. He even crawled on the floor to verify that the Fios box was in fact the culprit. Morgan just wouldn’t quit until he found the problem. I really respect people like Morgan. Morgan Bayse is a definite asset to your company. I would gladly have him return to my house for any future work.
We have a 2-zone HVAC system here. For both units it’s $400 for the year to come out as I need and plus they have 2 maintenance visit over the course of the year. They made some recommendations that I’m going to follow up on before we get to the air conditioning season. So far everything has been working. If they make a recommendation it’s being done with my best interest at heart instead of generating more business for themselves. That means a lot. They came & did a great job. They found that the compressor which had been installed by a different company was still under warranty, so instead of having to pay whatever a new compressor costs, $8000, we were able to get it installed for just the cost of labor. The technician went and got the serial number off the compressor, again, they had not installed it, but he researched it and found out it was still under warranty. It had a 10-year warranty so that was able to be replaced for free. I can’t think of any other air conditioning company I’ve had for the past years would have ever done that. They’ve won my loyalty. I’ve signed a maintenance agreement with them, so they’re servicing both the upstairs unit and now the downstairs unit as well. We have a 2-zone HVAC system here. For both units it’s $400 for the year to come out as I need and plus they have 2 maintenance visit over the course of the year. They made some recommendations that I’m going to follow up on before we get to the air conditioning season. So far everything has been working. If they make a recommendation it’s being done with my best interest at heart instead of generating more business for themselves. That means a lot.
You have a world class team in Garrett and Hunter. They communicated extremely well and I was informed as to what was going on and even learned a few things in the process. I will recommend your business 100% of the time (be ready to start sending trucks to Portsmouth). I will work on making time to visit your office to shake your hand in person.
Thanks again for your help, I truly appreciate what you all did for our community!
3/15/17Thanks, Josh and helper, got heat back working! Job well done.
This is the first service tune up I have received with Kellam. I have to say I am impressed. All my previous service teams have been gone in about an hour. Your guy showed up just before 0800 and is just now finalizing the last system paperwork.
Jerry was very excellent when he was here. He went above and beyond. Very personable, and honest.
I recently had Kellam Mechanical install a heat and air condition system in my home I am so pleased with their knowledge about the system, the installation and their professionalism. I want to commend Tom. Matt, John and DJ for a job well done. They are so kind and they explained the system well for me I will recommend Kellam Mechanical to everyone, Thanks to Scott and Sarah Kellam, too!
My wife called around 8:30 PM last night and was offered a service call but decided we could wait until morning. I received a 7:25 follow up call to schedule service and we made an 8 AM appointment. The technicians (Josh and Kyle) arrived on time, were very friendly and professional. I needed an igniter for the furnace and Josh had one in the van. Needless to say 45 minutes later we were signing paperwork. Not only did they fix my issue but they also recommended some safety related work that I will have done. Thank you so much Kellam Mechanical. I will definitely Tell ‘Em Kellam.
Josh and Chris did a fine job on my heating repair yesterday and didn’t leave any mess. They did everything correctly and kept me informed throughout the process. They said they would do some testing and now my system is working and everything is honkey dory. Thank you Kellam team!
John was a great help in diagnosing what was wrong with my HVAC air controller. He was efficient and quickly figured out what was wrong and was able to easily explain to me how to fix it. He provided the expected service and went far beyond my expectations. I will definitely be using Kellam in the future.
I have used Kellam mechanical for numerous services at different homes, and I have always been more than pleased which is why I keep going back. My new home was under warranty with another heating and air company, and I was not impressed with the service. They also did not do electrical work, so I called Kellam. Not only did they come in at the same price, but they were twice as fast for the same job which translates to more money in my pocket. I’ve been a homeowner for over 20 years; Kellam did work on my first home, and they will do work on my last. I use them for both electrical and HVAC needs, and they continue to surpass all others in customer service, knowledge and results. I have no hesitation in highly recommending their services!
2/3/17I just wanted to write and tell you what a wonderful job your crew did this morning. I also wanted to say that I was sorry for the mix-up of addresses, but the guys arrived quickly at my home once it was all settled. Your crew was so professional and so quick that when it is time to replace the unit at the 2004 address, I will most definitely use you guys again. I have had nothing but a good experience with your company, and you’ve earned a lifelong customer.
Thank you again for everything!
1/25/17I highly recommend Kellam Mechanical. On Monday morning I called and spoke with Scott Kellam telling him we had a water heater that just started leaking water. Scott had me send him photos of the water heater by cell phone. Tuesday morning Garrett and Hunter were at our home before the appt time. Both were very professional, knowledgeable and did a great job of replacing the broken water heater in a short amount of time. Thank you Scott, Garrett and Hunter for taking of our needs so quickly especially since my husband is having serious health issues. Your quick response is greatly appreciated. Thank you for also getting the gas inspector here the same day.
1/9/17I have to say the folks at Kellam Mechanical are like superheroes!! We woke up in this frozen tundra with our heater not working. The ignitor switch had gone bad. After our friend recommended this company, we called them right away. They were able to get out here today, and once our technician arrived, he had our heat pumping in less than an hour! He was polite, friendly, and professional. He showed us exactly the issue, and discussed some other issues to watch for with the age of our unit. He gave us a few pointers, and just like that, heat! Thank you so much for your services today!
12/20/16As a general contractor it’s always a pleasure to work with a company that takes pride in their workmanship and customer service. Kellam’s team of experienced technicians professionally completes the task as hand no matter the difficult. As a general contractor it’s always a pleasure to work with a company that takes pride in their workmanship and customer service. Kellam’s team of experienced technicians professionally completes the task as hand no matter the difficulty. That’s why when I renovated my own home I asked Scott and his crew to install the new HVAC systems. A few months down the road my 6 year daughter who suffers from asthma just couldn’t stop coughing at night. Kellam Mechanical recommended a UV filter be installed in my HVAC system that would greatly improve our air quality. Less than 3 days later her cough is gone. If you’re looking for a mechanical company that has your best interest in mind look no further. Call Kellam.
Kellam responded promptly and arrived at the appointment on time, which was great since I was coming in from out of town. Thomas diagnosed the problem after a few checks. Not low refrigerant as I suspected, but a faulty thermostat. I did not need to waste money on a freon charge that was not needed. Good job!
12/14/16Always in time; friendly; offer explanation; good service.
Our heat pump system quit working entirely during the night of Nov 24/25th. Jerry came to look at it when we called the next day. He worked until nearly 9 PM trying to fix it, quitting only when we suggested it would be okay to stop then and come back the next morning to finish. We really appreciated his dedication to the job since we didn’t even have emergency heat. As an old Navy guy, I give Jerry a “Bravo Zulu” for a job well done finding and fixing the problem.
These folks are amazing. I have a house and a condo. You have to get the maintenance contract. I call anytime on any day and they respond. The technicians are professional, on time and self sufficient. They will call to remind you of appointments, they keep excellent notes and they don’t over charge. could not be happier with the service and price!
Jerry Wagner is always prompt, polite, helpful and professional. He is a delight to have maintain our systems.
Your serviceman, Josh S, came to service my Mitsubishi units yesterday. He was very professional, obviously knew exactly what he was doing and did it well. He was thorough, really cleaning the units. He was most considerate of my bird flock, using only water in their area, as they are very susceptible to fumes. He gave me feedback on a new unit too.. My units were working well but today seem to be even better. I want him to service them next time needed.
Please send me information regarding your maintenance contract. I’m dazzled by your service department and the professional job they did replacing duct work!! Plus, I just had a Laundry Pro installed and I LOVE IT!!!!!
My home is 24 years old and my Heat Pump System definitely needed to be replaced. I did a lot of research to find the system that I wanted and how I wanted it installed. I contacted several companies for a quote with my specific requirements. ONLY Kellam answered all my questions and ONLY Kellam made recommendations for improving upon my request. The install team showed up ready to work and cared about my home as they removed the old and installed the new. My first Electric Bill, a full 30 day cycle after receiving the new systems, was 1/2 the smallest bill I have seen in the last 5 years. The Kellam Team even submitted my registration and warranty paperwork and even provided the paperwork to submit for a rebate from the electrical company. I have dealt with a lot of contractors in the last 23 years and Kellam Mechanical is by far the best team I have ever worked with.
I couldn’t be happier with the quality, professionalism, and care that both Chris and LT had. They were always considerate and worked hard to try and resolve my heat issues so me and my daughter could have heat again.
I will continue to use Kellam and recommend it to anyone in the future.
The workers at Kellam Mechanical were professional and courteous and overall did a very good job.
Best service around the area.
They were on time, professional, knowledgeable, quick and friendly. They made sure we
understood the repair work they had performed and were satisfied with it.
My air went and they came out right away. He diagnosed the problem and even took pictures to find it where the leak is. He put refrigerant in and will get back with me on price of fixing the leak. He didn’t have the cover up for his shoes so he took his shoes off. He was very respectful. I would call them again.
New customer but I am so very pleased with the professionalism and timeliness, so rare these days!
Chris Collins did a great job tuning up our heat pump for the upcoming winter season! Kellam Mechanical Staff is always on time and very respectful. Been keeping our system safe and operating at peak efficiency and safety.
Two years ago our large air conditioning unit for our downstairs went out right in the middle of the summer. Thankfully, we had an annual contract with Kellam Mechanical, which is particularly helpful when it seems like everyone is having problems with their air conditioners. They came out and installed a new unit the next day. We recently relocated to Florida, but are renting our Va. Beach house out for the summer. We just had people from Canada check in, and our this time our upstairs air conditioner unit quit working. I called Kellam Mechanical, frantic, as that was the week that Virginia Beach had 100 temperatures. They were booked solid for a week. But once again, realizing our desperation, Kellam came through in a pinch, and had their guys out the very next day to install a new unit for us! As an aside, during their semi-annual inspection, they told us that the unit probably wouldn’t last much longer, but we were hoping to get one more summer out of it. Everyone at Kellam Mechanical is professional, extremely knowledgeable, and their level of customer service is absolutely top notch! I highly recommend Kellam Mechanical to EVERYONE for their heating and air conditioning needs. Also, be sure to get an annual contract – it is very cost-effective, and their techs come out twice a year to take a look at all your air conditioning and heating components, check air filters, etc. I HIGHLY recommend Kellam Mechanical!!
John – I got my bill for the use for July 15 – August 15 for 866 kWh. I expected it to be between $150 and $200 due to the extreme heat and humidity and multiple days with heat advisories. I was very pleasantly surprised that my bill was only $104 for that timeframe – I even called Dominion VA Power to verify that it was correct. So, I am very happy with my HVAC system and appreciate you coming out and adjusting the settings. Thank you and your staff for the great customer service and getting me set up with the right system for my floor plan to maximize the efficiency. It’s a relief to know the electric bills are going to be affordable even in extreme weather.
A/C went out during a very hot spell and I was able to get an appointment with them the very next day. Lisa Ann was very nice over the phone making the appointment. Mike arrived the next day within the appt. window and spent a couple hours checking things out. He discovered the problem and explained everything to me. The system was under warranty through another company so we ended up calling them to do the rest of the repairs but he was able to get us up and running and cool until the other company could come out. He was very professional and I trusted what he said- didn’t try to charge me for some outrageous repairs. Good trustworthy company.
My family and I just want to pass along a huge THANK YOU to the Kellam Mechanical team. The guys were professional, on time, and installed a great HVAC unit / ducting. The owner even made a point to swing by the site periodically to check on things. I highly recommend this group if you’re looking for high quality service at a competitive price!
We started using Kellam Mechanical a few months ago and have been very happy with their service. They arrive on time, are professional and courteous and are very efficient in diagnosing problems and fixing them. Chris Collins came out today and did a great job.
We highly recommend this company for your Air conditioning needs.
Mike is a very knowledgeable, professional and polite technician. I am very satisfied with the experience and look forward to working with Kellam.
Got a good man in Thomas!! Thanks
We had a contract with Dominion for our heat pumps and our water heater. When our heat pump stopped cooling we called them. We had to pay Dominion $50 for the service call. They sent out someone from a company I had never hear of. The service tech said we had two leaks and 0 Freon. He then left and said he would have to turn the service order in to be approved. They left us with no air conditioning in the 90 degree hear. Two days later they said it was denied because the unit was too old. We have been paying on this contract for over a year, just to find out our unit was not even eligible! We called Kellam Mechanical and they came out in a timely manner. The unit was NOT empty of Freon. There were no leaks. A filter was missing that caused a buildup of oil and created a stricture so that the Freon was not flowing as it should be. Everything was fixed and we have a cool house again. I would definitely call Kellam from now on. The service tech was friendly, courteous and kept us informed of each step he needed to take and what the cost would be.
It was my pleasure to recommend your company, you have always been very fair and honest in your dealings with me, which is much appreciated in the times we live in. Thank you again,
John did an excellent job, and knew his job. He was very professional and has a pleasant personality. Always call Kellam!
Thanks for completing the work on the Weil’s system.
And extra kudos and thanks to Asher. He did a good job and was also very helpful to me. I was leaving as he was wrapping up and found that my vehicle could not shift gears (ends up a broken link). I have a knee injury and he was kind enough to take me to the 7/11 to get a drink and some chips as AAA was about an hour wait and I had not had lunch. I think it made him late. I apologize for making him late with his kindness to help me out. Again, thanks.
Thanks again for everything. We have enjoyed our experience with Kellam and will be mentioning Kellam to people whenever ac troubles come up.
Thank you so much for coming to our aid to replace our air conditioner. Your guys did an excellent job.
Leigh and Jean A.
We would just like to thank you SO much for your service in addressing our electrical problem! Words can not express what it meant to have your time and dedication in addressing this situation. We look forward to seeing you again in the future.
Ernest and Suesan S
Virginia Beach, Va.
We needed to replace two A/C units and air handlers. John came out, measured the volume of each room and verified the insulation. We then discussed the alternatives. He did not push any one of them but did provide the Pros and Con of each one and the price of each up front. The contract was very clear as to what was covered. Their people showed up when they said they would. The downstairs unit installation did not pass the city inspectors first inspection and I was not satisfied with the insulation work around the air handler (minor problem). We notified Kellam and they were out immediately to correct the problems. Initially for the upstairs unit, we asked Kellam to add refrigerant. Kellam also changed out the capacitor to try to give us another year out of this unit. This worked for a few days but then it became obvious a new unit was needed (the old one being 20 years old). John came over again and we discussed the options. We selected a slightly larger unit and John gave us a rebate for 60% of the cost of trying to repair the old one. As we were approaching the hot summer weather, we wanted to get the unit replaced as soon as possible. They came out when we had asked them to the installation was completed in one day and everything was done correctly. Overall, I was very pleased with the product, price and service and I felt I was treated very fairly. I would definitely call Kellam again!
Excellent technician! Josh S. Is professional and friendly! Very appreciative of his professionalism and attitude!
Josh S. responded to an “emergency” service call for my AC unit today. He quickly and thoroughly diagnosed the issue and resolved. In no time, he had my AC unit up and running again. He also took time to explain the issue, probable cause and solution. Josh is knowledgeable, professional and an outstanding technician. I am extremely pleased with my service experience. Thank you, Josh!
I wanted to let you know that Josh Sagers is a fantastic representation of your company. He is polite and professional.
Kevin and Charlotte N
Kellam Mechanical is by far one of the best companies we’ve had the pleasure to work with. My parents were having problems with their relatively new AC unit and more than one company was unable to fix it. Several friends recommended Kellam Mechanical and I can honestly say, they are the BEST group of people we’ve ever worked with. Their technicians were very knowledgeable, able to not only diagnose the problem that multiple other groups were unable to fix but also explain how to maintain the system. John and Adam spent almost 2 hours fixing the problem and because the system was under warranty, they didn’t charge my parents! That meant more to me than I can say. Knowing that my parents home is cool and they have a company they can trust is priceless. Honesty and excellence in service and technical skill are what the gentlemen at Kellam Mechanical built their company on. They are our go to company for as long as we live in Hampton Roads.
Our experience with Kellam Mechanical has been excellent! We have been customers of theirs for years. Our technician Josh, is a super star! He is a master at problem solving, and on every call he goes above and beyond! In fact we consider Josh as part of our family. We take advantage of their yearly maintenance program, highly recommend it. They installed a tankless water heater, did an awesome job with the entire install. They installed the Ultravation whole house air cleaner on to our system 3.5 years ago, we love it! Just recently Josh recommended the Laundry Pro. I had my doubts but I trusted Josh so I thought we would give it a try. The product is amazing. Bottom line this company is professional, on time and they exceed expectations!
Thank you for having such courteous techs!
Awesome company to work with. Jerry Wager really knows what he’s doing. Their prices are reasonable and their service is excellent and timely.
The Laundry Pro works great! I wanted to test it out for a couple of weeks before following up. The clothes are clean and just feel better. This past weekend we were able to put it to the test with Chris’ soccer uniform. With some pretreatment all the mud stains came right out of his shorts and jersey. The washer machine even seems cleaner. Bottom line, It works as good as you said it would! Thanks again for recommending this product!
#1 red rug is an outstanding idea, love it.
Service man John was very friendly and busy. Thank you for a good day.
When I first heard about the Laundry Pro, I thought to myself, “this is too good to be true”.
I had to research this product. I read all the info I could about it. I googled it, I read reviews, and asked friends who have used it themselves. All were good.
I thought this will surely pay for itself in no time. I have two teen boys and it seems laundry is never ending. The cost of detergent for me a month is at least $40, not including bleach, and softener.
I was convinced, I wanted one.
I have been using it for two weeks now, and I honestly love it. I just start the washer add clothes and go.
The clothes come out fresh and clean. There is no soap build up, I don’t need to rerun the rinse cycle, I don’t need to wait to do laundry because I’m out of detergent again.
The clothes come out of the dryer soft and in my opinion better than when I used detergents.
I tell everyone about it, It really works, do your own research, you’ll want one too.
Thanks Kellam Mechanical!
I finally got my Laundry Pro installed this weekend and did about 10 loads of laundry. I even washed this shirt of my son’s that we had been trying to get a stain out for awhile. Stain gone. Clothes smell and look great. Love it!
My family thinks they are the best in town. Great company & a very great staff for sure!
After years of aggravating experiences with a home owners’ warranty program, Kellam Mechanical was recommended to me, when my 1913 home’s furnace went out AGAIN! Monty was sent to the rescue, and got us up and running and a year later – the furnace is still going strong. (The Home Warranty got ‘dumped’!) This spring, our water heater gave up the ghost . . . and Kellam sent Josh to diagnose the damage and recommend a solution. Prompt, courteous, friendly and tidy . . . he and Asher installed a new, efficient water heater in no time. I would recommend Kellam HIGHLY. When they fix something . . . it’s fixed. They are not ‘just put a bandaid on it’ people . . . and our money is always well-spent. Thanks, Kellam.
So thankful for Kellam Mechanical giving my family peace of mind for… the spring weather! I love the maintenance program! Thank you for all you do!
Thomas was friendly, efficient and knowledgeable. He arrived on time, put out a red carpet mat at my entrance door, slipped on some red shoe protectors and as they say, you have only once to make a first impression! He did it! He listened intently to my explanation of my problem, diagnosed the ac system, gave me an estimate and time line . Ordered the parts, which someone from KM delivered, and repairs were completed before noon. This is my second experience with Thomas as he also replaced a water heater at my place of business a few weeks ago. BTW, Lisa took my service calls, and was very friendly and accommodating in scheduling an appointment convenient to my schedule. Everyone gets 5 Stars from me :o)
Thank you all. Ron Shank
Josh did an OUTSTANDING job. My A/C unit was not working properly. Within 5 min, Josh had diagnosed the problem. He replaced the part and I was back to enjoying a cool home. He even saved me money by doing the research and learning the unit was under warranty!! Thanks, Josh. You’ve got a customer!!
Mr. Wagner did an excellent job of servicing the unit this morning. Using the garden hose, he cleaned the entire inside of the outside unit and removed a large amount of dirt. I don’t remember any of the other servicemen taking so much time to do this particular job. I really appreciate it. Just wanted you to know!
Excellent company and service.
I always recommend Jerry W. for the job. He does great work.
Thomas did a fantastic job installing my Laundry Pro. He was on time and left no mess. We are excited to start seeing the savings. Thanks Kellam Mechanical.
Jerry is always professional and courteous.Richard D.
Our son’s sensitive skin has improved since we started using the Laundry Pro. Laundry is much less of a chore for our family now. Our towels are softer today than when they were new. We feel good that we are not putting chemical back in to the environment by cleaning our clothes.
I was hesitant to try Laundry Pro because it uses no soap. However, I am now excited about the savings from laundry detergent expenses. My towels come out clean and fresh with no odors. I am a true believer after washing my teenage son’s dirty white shoes that came back to life brighter and almost looking new!
We had our system installed in 2009. After many service techs from other companies just came and put a bandage on the problem or told us to get a new system, we called Kellam. Josh looked over the system and found the problem. It has run better than when we had it installed. We will tell everyone about Kellam.
We have used Kellam Mechanical for years and found their technicians to be prompt, reliable, and knowledgeable. In more recent years we have been on a yearly maintenance contract. A technician comes in the spring and fall and cleans and checks the HVAC system. This has helped to eliminate those costly and stressful heat pump breakdowns. I would highly recommend Kellam Mechanical for all of your heating, air-conditioning, and electrical needs.
I highly recommend this business. I have used their service for years and have not had any problems with my two heat pumps.
I recommend asking for Jerry Wagner, he is a professional and makes sure he does a great job. It is nice to be familiar with a company and to have used their services for years. I like the continuity of having Jerry as my Service Rep, I know that he is honest and works with me the customer. Thank you for keeping my systems working!
Everything went well. Their customer service is excellent. Returned several times after installation to make sure everything was running as it should.
Jerry Wagner is the service technician who has been taking care of my HVAC for the past year. He is excellent. Always on time, courteous and really knows what he’s doing. I would recommend this company based on the service that this man provides.
Kellam Mechanical is a great company and our family has a long business relationship. We have maintained our HVAC needs for many years now with them in Virginia Beach. They are professional and courteous. Keeping your home’s system well maintained is the best way to keep them efficient and get the best longevity. I highly recommend getting a continual service contract. It’s well worth the money in the long run plus it really adds to the personal relationship with them. They have always been there for us when we needed them. A special thank you to our assigned technician Jerry Wagner who is great. He’s a very good representative of what we have always expected form Kellam Mechanical.
Jerry was punctual, polite, thorough, I cannot say enough good things about Kellam and Jerry. This was a maintenance service call and Jerry did an excellent job. Thank you Kellam for having such a dependable company. They also service an apartment we own and even made a call, when they did not have heat, one Christmas.
We have used Kellam for an HVAC and hot water tank installation, and twice yearly maintenance service for approximately five years. Kellam provides honest and prompt customer service with reasonable pricing. Our service technician, Jerry Wagner, is superb – professional, knowledgeable, trust-worthy, and thorough! We are in good hands with Jerry and have over-all peace of mind with Kellam Mechanical.
Was really nervous making a cold call to a company I had never used before but I had a weekend emergency with my heat going out and a 16 month old baby in my home. The call was answered very quickly and repairs made within 2hrs. The tech was Very pleasant, courteous, and explained what he was going to have to do as he went along. I was very much pleased with the service and will continue to use Kellam as my HVAC & Electrical company!!!!
I always “Tell ‘Em Kellam” when anyone asks ! John Nimmo was here this morning for our annual maintenance inspection … very helpful professional & courteous.
We inherited an existing maintenance service account when we relocated to Virginia Beach several years ago. We have had nothing but exceptional service / advice / maintenance and when required replacement of major & minor components by your sales reps / service & installation technicians including most recently John Nimmo. When I have an issue I call you. When a friend or neighbor has an issue and asks my advice I tell them to call you and the problem gets fixed … Thank You !
Over the years I have used other heating and ac companies. I was told by them they would be here at a certain time and almost always they would show up late and their attitude was not professional and their attitude was as if oh well Iâ€™m here what do you need. Enough of the bad, now for the good, no great. From the very first time I called them for service work to start with, the persons who answer the call at Kellam Mechanical for service have great attitudes. They ask me about my needs and make sure I am taken care of. They make sure to call me days before the appointment and the day before. They even go so far as to call to tell me the tech is on the way. Every person/tech shows up in a clean work truck. As they come to the door in their left hand is a pair of shoe floor carpet protectors as they stand at the threshold. They always put their right hand out to shake to show respect. When they have looked over the services to be done they take the floor protectors off, come back, put them back on and start their service. I have them here at least twice a year, for winter service and summer service. There has been a fair amount of different service techs here over the years and each one of them has the same high quality drive and commitment to my needs and investment of my home. As they go up into the attic to check air flow and heating elements, some bits of insulation do come out of the attic access. They make sure to clean their ladder off, themselves off and then clean up all as if they were not there, one more example of their quality. Last year 2014 during snow magedon, some of the snow (oh by the way I am disabled) had slid off the roof and onto the ac, heat pump causing it to make noise. I shut it off and called Kellam Mechanical. Now I have no heat you remember how cold it was. From the time I called, within 2 hours there was a tech here to clear the ice and snow from the unit and to inspect the unit for damage taking the side panels off, a detailed exam of all the blades. I forgot to mention when they do the service work in the attic, they also always go to the ac, heat pump unit and they always use the gauges to make sure my investment is operating at its best. They also change out the two air filters each time. Since I have Kellam Mechanical they will be the only ones to ever come in my house.
Mr Jerry Wagner is a true professional. When it was time for my service call on both of my AC/Heat pump units, I was told that I would have another technician since Mr. Wagner was recently promoted. I requested and got Mr. Wagner to come out and service my units.
As usual he did an outstanding job with the 25 Point Inspection of the entire AC/Heat pump system in my home. My only concern is that my system is relatively new and on the work sheet it is listed as “Good” for the condition of both units. Other than that Kellam has been servicing my home system for the past 13 years and I am pleased with the service and the professionalism of Mr. Wagner.
Kellam Mechanical is such an outstanding company and Mr. Jerry W. is a very knowledgeable and professional employee. He provides the highest level of quality service. He respects your home and completes each job with precision and neatness. After using this company the past 12 years, I would highly recommend this service tech and company.
Keep up the great job! A+++
Chris came to my house this morning for a routine service (annual) service call. He was very polite, clean & thorough. He informed me of a few problems that I was experiencing, scheduled the repair (very expedient) & chatted about prevention of this problem in the further. I wouldn’t EVER call anyone other than Kellam Mechanical. Their professionalism is beyond reproach.
Yesterday John Owens of Kellam Mechanical serviced our rather large residential two-unit HVAC system. He was on-time, comprehensive and efficient. John and his company have my highest recommendation.
Mr. Jerry Wagner has been servicing my unit for several years. From the time he walks in the door, until he has completed his servicing of my heating and air conditioning units, he is most professional and informative. He is the type of person that I trust 100% with regard to the status and needs of my unit. Thank you Kellam Mechanical for having quality personnel.
Our service from Kellam Mechanical continues to be top notch, and our service technician Jerry Wagner is an outstanding illustration of what excellence looks like. On time, courteous, and always willing and able to explain any question or issue. Kellam put in our HVAC system, and we’re extremely happy with them. Tell ’em Kellam!
We had a problem with our geothermal heating / air conditioning system which was intermittent and very difficult to diagnose. Jerry was very persistent and determined to solve the problem, which he did. Jerry has also done routine maintenance on our system, and he is always prompt, efficient, courteous, and friendly.
Kellam Mechanical was recommended to us by a good friend, and we couldn’t have been more pleased with our first experience. They were able to get a tech out same day, fixed the problem honestly and at a great cost. If service is always this pleasant and wonderful, they’ve got lifelong fans!
Kellam Mechanical found a better repair option than replacing the furnace. When I asked them for a quote on the furnace, the sales person said let’s check the warranty on the heat exchanger on a 12 year old furnace. They found out that the heat exchanger was under warranty, so they found the part and came out on Monday to replace it. When they pulled the heat exchanger, there was nothing wrong with it. They charged me only a couple of hundred dollars for the work, so I signed up for their service program for the coming year. Out of three companies I called, they were the only ones to check the warranty. We just moved into our house, so this was welcome news.
10/1/15Thanks for getting my aux heating installed yesterday. It was a much bigger job than I had thought. The tech’s did a good job on a complex task.
9/28/15Kellam sent this tech josh – he was great!!!! so nice and checked the generator – said it was working great. was very informative and just awesome. All went great so cannot thank you enough for getting that set up!!!
9/26/15Peter cleaned out clogged drain line for air conditioner and removed from secondary drain pan. It went spectacular. Technician Peter was out to my home within 1 1/2 hr of placing a service request. Technician quickly diagnosed the problem, found the drain line and expeditiously resolved the issue. Peter was professional, knowledgeable and courteous. He took time to explain what he needed to do. I am extremely pleased with the company’s work efficiency and personnel.
I have been using Kellam Mechanical for many years now. If you do not have anyone who works your Heating and cooling I highly recommend Kellam Mechanical. Locally owned and operated by Scott Kellam. They provide impeccular service and their Technicians are top notch. They responded to my call with fast, professional and courteous service. I highly recommend you use Kellam Mechanical for all of your home or business HVAC needs. P.S: I did not get paid to share this experience.
Excellent service and personalities. Thanks for over 10 years of dedicated service.
John Gualdoni came out on a Thursday or Friday to develop a proposal after a thorough inspection of what we had currently and heard our concerns as to current state as well as what we were looking for. He even brought his own ladder to get in the attic. They were able to schedule for the following Monday to do the job. Contrary to most, they self-confessed that they are not the least expensive but then described the protection they offered and their service policies. The crew arrived Monday on time and worked through the day. They correctly took attic breaks and stayed hydrated so that they did no damage to themselves. The original time estimate was about 1.5 hours longer than actual – which we were grateful as it got the AC back on faster. They cleaned up after themselves very well.
John was on time and very professional. He explained step by step the process, and we would recommend him to anyone.
9/3/15Josh and Johnny have both provided service to our HVAC systems recently and been very professional in every way.
Ron & Cecile
9/1/15My HVAC was leaking and I was dreading that it would be something expensive to fix. I called and got an appointment for the next morning. Josh came over and diagnosed one part and discovered it was working. He continued to diagnose the problem and he found that the drainage pipes were clogged. He fixed the problem and 4 days have passed with no further incidents. If you have a problem, you can trust that Kellam’s technicians like Josh will give you a solution.
Yearly maintenance contract on my business. They do a great job of servicing my HVAC system twice a year. They also service my water heater once a year. Scheduling and friendly reminders are done professionally. The tech showed up on time and ready to work. Tech (Peter) did not interfere with my customers or store.
On July 4th I had a loose wire from my air conditioning equipment that caused it to stop working. I was thrilled by the careful directions on how to fix it over the phone. Chris Hughes from Kellam Mechanical in Virginina Beach was patient, friendly and knowlegible and the system immediately restarted after I followed his directions on where to reattach the loose wire. He was willing to come out but allowed me to fix the problem immediately.
We moved into our home 2 years ago and were never told when we bought the house, the HVAC system had a transferable warranty. Luckily when our technician was looking at our system after we called when the AC went out, he went out of his way to do some research and discovered our system was covered by a warranty. We only had to pay the transfer of warranty fee and a regular service call fee and the remainder of the cost was covered by the warranty. We truly appreciated his extra effort and will continue to use the company for any future household needs.
Jerry came to my house to install a PhotoMax air cleaner during my 6 month maintenance inspection last week. I love my new air cleaner and both my systems are running great. Thanks so much Jerry!
As an owner of rental properties in the Virginia Beach area I have worked with several HVAC companies in the area and this is one of the few very positive experiences. Kellam was able to respond to a short-notice request to have a technician come out after a separate company would not come back out and fix what they were paid to fix just days prior. Kellam saved the day, took care of the problem promptly and provided detailed explanation of costs during each step. Everything is working great and my first go-to next time I need a professional HVAC company. Thanks Kellam.
My A/C went out last week just after those 100 days, I looked on Yelp to find top companies and found Kellam Mechanical Inc. which is also close to my house. The service lady scheduled a tech to come out the following day (Friday). I was out of town that day but my wife was there to show the tech the unit, he quickly found a bad part and replaced it but the computer was still giving an error. Further trouble-shooting for the compressor had a thermal problem. The company got the part on order (not locally stocked) and had us up and running Tuesday morning.
Special thanks to Josh the technician. I’ll use them again for my other repairs/replacements (Hot water heater next).
Chris was great and spent a lot of time making sense of the mess another contractor did at our house. Then the owner called to answer our remaining questions. Great customer service!
I just wanted to say how AWESOME Kellam Mechanical is! Not only are they an amazing and Caring Client… but they keep my house Cool and Warm on the inside when needed. They are so caring, AND honest. It’s great to be able to have clients you trust in your home and at work.
8/7/15Once again, Kellam Mechanical has shown superb customer service. Our air conditioning went out, and a part had to be ordered, which meant no air for 2-4 days. Kat and Chris Hughes came through with 2 window units. The temp went from 86 to 73 this morning. So glad we bought our unit from you!
8/2/15As an owner of rental properties in the Virginia Beach area I have worked with several HVAC companies in the area and this is one of the few very positive experiences. Kellam was able to respond to a short-notice request to have a technician come out that same day after a separate company would not come back out and fix what they were paid to fix just days prior. Kellam saved the day, took care of the problem promptly and provided detailed explanation of costs during each step. Everything is working great and my first go-to next time I need a professional HVAC company.
Kellam does service every year and installed my geothermal. It went very good. They have always been very good about taking care of any issues we’ve had. We have been with them for many years and they are a great company to work with.
Mary Ann A.
I am so lucky to have such a caring company like Kellam Mechanical service my ac/heating needs. My service tech, Mr. Jerry Wagner is so professional and knowledgeable. He treats my home with such respect and makes sure each task and repair is done correctly and in a timely manner. Thank you and your fine team of professionals for 11 years of quality service!
Keep up the great work!!!!
As usual Jerry the service tech did a thorough and excellent job in our semi-annual service tune up.
I want to tell you how happy I am with the response to our problem with our new HVAC unit. Mike C., Adam, and DJ went to the height of customer service. And, thanks to Scott K. for assuring us that his company would stand behind their sale.
Everything is working fine. Thank you.
I wanted to say thank you for your overall outstanding service. We are selling our home and needed some repairs done to our heating and cooling system. Your technicians were very knowledgeable and courteous. I called and complained earlier in the day when I realized the technician would be coming later than expected. I soon realized that on the hottest day of the summer so far, I should be thankful that someone was coming at all. Our attic fans (needing repair also) were not functioning and Josh did not hesitate to get the work done. Thank you Kellam Mechanical and Josh for completing the work on such a hot day! You have a customer for life. I will be sure to tell this story to others.
Thank you for sending Chris Hughes to determine the problem and fix our air conditioning system. He was very fast to determine the problem and get our system running again. He is a very nice, thoughtful, honest, and helpful individual. He even remembered servicing my system back in 2009. What a great employee you have in Chris Hughes.
Dominion Resources offers a check-up of your heat pump for free by authorized technicians, we chose Kellam Mechanical. Excellent. The technician was on time. He worked in the attic and outside. He wore booties in the house. He answered questions. We filled out our part of the paperwork and he did his before he left. Very professional.
John G. was an excellent sales rep. He listened to our concerns and needs and helped guide us to what we needed, not what he wanted to sell.
I just wanted to take a moment to express my appreciation for your whole team at Kellam Mechanical. My wife and I were recently shopping to replace one of our old and worn out heating cooling systems. We contacted your office for an estimate and from that point on our experience has been nothing but superb. Mr. John Gualdoni the consultant that came to our home was exceptional. He explained everything thoroughly and answered our questions completely. After obtaining numerous estimates we decided that Kellam Mechanical was the obvious choice for the superior products offered and the personalized service that was promised. I had to work the day of the installation, and my wife was left to “supervise” the installation. The entire operation was smooth from the beginning to the end, with each step explained to my wife as the technicians went about their business. My wife is usually skeptical of having installers in our home, but said within minutes she felt at ease with Kellam’s technicians. She stressed how polite they were and respectful of our property and of her. They always told her when they were going to be going in and out of the house, and immediately cleaned up any messes they made, not waiting until the end of the day. They also seemed appreciative of the snacks and water she placed out for them. Mr. Gualdoni made stops throughout the day to check on progress. Overall the installation was a very positive experience for both my wife and myself.
About a week after the installation I was out of town for business and my wife took the opportunity to visit our Granddaughter in Charlottesville. On her return home after a few days she discovered the downstairs furnace (the one not replaced by Kellam) was not operating and there was no heat. It was projected for temperatures to be well below freezing that night. She could not reach me and worried about frozen pipes and other issues, did not know what to do or where to turn. Near tears she contacted Mr. Gualdoni and explained the situation. He told her not to worry that Kellam Mechanical would take care of it, and for her to relax and someone would contact her. My wife said the person that did contact her was the nicest and kindest person she had talked to in a long time. The dispatcher told her that one of their technicians would be at her home shortly and would call her from the truck and identify himself before he came to the door. Within an hour of my wife’s arrival home, Kellam Mechanical technician Josh did just that. Once inside he determined that the ignitor was broken and needed replacement. He explained everything about what was wrong and my wife authorized repairs. He obtained a new part and made those repairs. The old furnace was fixed and heat was restored to my home. My wife could not say enough about the positive experience she had during this process. She stated the Josh was extremely polite and made her feel comfortable about having him in her home. All in all, my wife’s very stressful situation was handled by your crew and everything was made right for her. For that I am grateful.
We will be replacing the second heating/cooling system this year and would not even think of going with anyone but Kellam Mechanical. Your outstanding service and professionalism place you far above your competitors. After both of the above experiences I plan on being a Kellam Mechanical customer for a long, long time.
Brad and Judy Inman
It was an insurance claim due to a slab leak. I called Kellam Mechanical due to good reviews on Angie’s List. From the first visit to the last bit of clean up at the end, it was truly a pleasure working with Kellam. John was the first person I met with and he was very friendly and professional. They worked around my schedule and the other contractors that were fixing the rest of the crawlspace/slab leak with no issues. Once the removal of the old system was out they worked very hard to ensure it was replaced quickly due to the cold temps. The entire crew was clean courteous and very professional. I Would highly recommend them and use again in the future.
My family and I have been long time customers of Kellam Mechanical. We have always been impressed with the prompt and professional service. The staff goes above and beyond to insure their clients are taken care of. If you have any electrical, heating or cooling issues you better tell them to call Kellam, you will not be disappointed!
Just a quick note to let you know how my NO heat issue on a super cold day went yesterday. I called you at 4:10pm, tech, “Chris” called me at 6:15pm, said he would get to the house by 6:45, he was right on time, found the problem quickly, got my heat on and backing out my driveway by 7:20pm.
I had an A/C issue during the summer and got the same great service. Thanks for the great service on a depressing cold February day.
Kellam Mechanical is AWESOME! I had great service from start to finish just in time for the cold weather. There might be choices out there for HVAC – But I am SO GLAD I chose Kellam Mechanical for our service and signed up for an agreement with peace of mind. I can now tell my friends and family – “Tell’em Kellam!” when they need help with heating and cooling in their home.
We have been using Kellam Mechanical since 2005. They are always on time and very polite to deal with. It is always a pleasure to have Josh, who is courteous, friendly and knowledgeable, respond, perform repairs when needed and for the check-up and cleaning of the system twice a year to ensure our system is running at its maximum efficiency and to prolong the life of the system.
We would recommend Kellam Mechanical for all your mechanical needs.
John and Melinda Harvey
As a new home buyer in the area a few years ago, Kellam Mechanical was recommended to me. They have been my go-to HVAC company ever since. Josh S. is the latest technician to provide service. He is, as others in the past, a polite, knowledgeable professional. He is articulate and clearly explains what he has found, providing the conclusions, impact, and alternatives. The company is dependable – appointments are easily scheduled, the technicians knowledgeable and friendly, and they respond quickly in a crisis. I highly recommend them.
Installed copper piping to bring gas to a new stove and also piped in gas to dryer, hot water heater, boiler and fireplace so that when these electric/oil appliances need to be replaced they can be easily hooked up to gas. Included pressure tests and all permits. The supervisor, John, was excellent. He and his team were very professional and knowledgeable and did an excellent job. Quality work!
Great job, courteous, considerate, great customer attitude!
I had the annual maintenance on my geothermal heating and cooling system today. Jerry Wagner was the technician. He did a super job.
Kellam Mechanical has been servicing my HVAC systems for 10 years. They have been most professional throughout these years. My most recent dealings have been with their technician, Jerry Wagner. Jerry is always friendly, courteous and thorough during his review of my system. He always discusses with me at the conclusion exactly how my system is working. It is his concern for making sure I am content as a customer that has caused me to ask Kellam Mechanical for Jerry to always be the technician that comes to service my units. Thank you Kellam Mechanical and Jerry Wagner for always making the maintenance of my heating and air conditioning a very pleasant experience.
Thank you, Tommy for coming out and fixing my heat!! Quick and professional! Just the way it should be!!!
Josh is one of many tech’s that Kellam Mechanical has on staff. He has performed several jobs for me and he is professional at all levels and does great work. He is very knowledgable about his work and makes sure he takes care of all areas of your house to keep them clean and looking good.
Last month kellam installed a new Air conditioner and heater. They arrived promptly at the time that was scheduled. The installation was complete in a professional manner and the clean up was superb. I will definitely recommend Kellam to my friends.
Monte came out to take a look at our mature heating system that had stopped working. He was punctual, professional, and polite. He immediately diagnosed the problem and the system was up and running in less than 15 minutes. He pointed out a couple of things that needed attention and left it to me to decide. He also noted that our system was a very well designed system and even though older, it was worth keeping in service. That kind of honesty goes a long way. Since our system is 20 years old it would have been very easy for him to say “time for replacement”. Glad Kellam has techs like Monte on their staff. Our A/C system is ready for replacement and we will give Kellam the first opportunity at designing and installing our new system.
Josh S was excellent and provided us great service! We called on a Saturday morning because our system would not turn on. Josh came and found the problem right away and had us up and running right away. Josh did an excellent job! I recommend Kellam to anyone!
I would like to commend the promptness and help your employee Chris Hughes provided to us. We had an old thermostat that your company put in when this house was built. It wasn’t working and finally I needed to call. He was 5 minutes away and was here in about 15 minutes. He checked the furnace and whatever he needed to do, and said I was right and he ordered a new one. The next day another young man (I forgot to get his name) came because Chris was busy. He replaced the thermostat and it works like it is supposed to. The two are an asset to your company.
Thank you again and hope you have a prosperous New Year,
Another outstanding maintenance service visit by Kellam Mechanical Service Pro- Jerry Wagner. Jerry performed service on my dual AC/heat pump systems.
Looking forward to a warm and comfortable Winter in my home 🙂
Josh performed a thorough inspection of our gas forced air system; documented all the numerical results on each step, and thoroughly explained it all to me.
I had Kellam Mechanical install my heating/cooling system 2 years ago and continue to have their yearly maintenance service. I’m totally satisfied with their service and the knowledge of the service techs.
I recommend them to all my friends.
They came to check the AC unit for the summer months. I have a yearly service contract with them. I have been using their service for around five years. They are very punctual. They always explain any problems they find to me.
I have known Sarah and Scott Kellam for a while now, and during that time I got to know how professional they were in business. When I decided to update our home system, I didn’t call anyone else but Kellam Mechanical. I was most concerned about getting a fair price. One not too cheap but reasonable. Their “Comfort Consultant” (as they refer to him) John Gualdoni, came out to the house and we discussed our needs. John let me know about some special pricing and rebates that may be available and made it clear we should not rush into anything until we see how he could save us money. That’s what I call… no pressure! I wanted to make sure to go with a company that had been around the block. One with a positive reputation and one that was going to be around after we did business. That was Kellam. I was excited that John found us a great price to fully meet our needs with an American Standard HVAC system. The installation took a few days but I was amazed at the end of each day how the crew cleaned up completely. It was like they hadn’t been there. My wife and I really appreciated that. During the installation, we had hired other companies to come in and do other work needed on the house. The difference between them and Kellam was like night and day. I wasnï’t impressed with any other company working on the house. Their work ethic was terrible but not Kellam . They treated my family like we were their family. When I had gone on the American Standard website I saw that Kellam was a preferred provider and that impressed me. I had a feeling that the price would be fair and the work and quality of equipment would be impressive. I was right! Overall I was surprised at my cost savings and how much lower my Dominion bill was after installation. Each month I’m saving. Depending on how old your system is, the costs of a new unit is so worth it over time. Before worrying about what it costs to replace your current HVAC system, compare that to what you’re throwing away on your old unit trying to keep it going. A new unit is more efficient, and will save you money each month on your bill.
In short, John never put any press on us to sign now. John said, let me go figure out what we can do and see if it makes sense to do now or later. I would encourage anyone that reads this, if you’re considering work for your home in any area that Kellam provides, consider using them. My wife and I give them our highest recommendation.
October 1, 2014
Heat pump tune-up maintenance contract. Very professional. Explained everything they checked and the results. Took precautions to not bring debris into home. Offered suggestions but did not try to sell me anything. Arrived right on time and began to work right away. Will definitely use these folks again.
September 11, 2014I just want to say how impressed I am with all of you. You are always very efficient, and I feel safer after the visit. Your technicians are always professional and thorough! Especially today with the CO scare.
August 27, 2014
I have been a customer of Kellam mechanical for years and have always received prompt and professional service.
When anyone asks my advice on electrical or hvac needs I always “Tell Em Kellam”
August 26th, 2014
Tell ’em Kellam! Monte came out to our office yesterday to trouble shoot an hvac issue. After approx 1 hour, the problem was found and fixed!
Thanks Kellam Mechanical for all you do!! Your are the BEST and I’ll keep telling ’em Kellam!!
August 21st, 2014
Great experience. We called them to service an AC unit and the service personnel also pointed out a couple of other non-HVAC issues we had in the attic while he was there and helped us shore them up.
Good service, good follow-up, reasonable prices. Thanks to the Kellam Mechanical Crew.
I wanted to say thank you for the big move of my system in the attic. I really appreciate Mikeï¿½s efforts and the hard work of your two strong guys. The trio of those gently men did a masterful job and I swear the unit is working even better than it did before. I am grateful for the follow through and your company in general. There isnï¿½t one employee that isnï¿½t customer focused, helpful and kind.
You have done a great job and earned a really good reputation. Keep it up!
All the best!
August 19th, 2014
I highly recommend Kellam Mechanical for your heating, cooling and electrical needs. I just recently had my annual maintenance inspection and Jerry W. was very professional and knowledgeable when it came to explaining the process and answering questions about the best filters to use.
His efficiency was a breath of fresh air in the hectic world we live in. I also appreciated the Kellam Mechanical pen he gave me because in my house, pens are like socks, always disappearing!!
Thank you to Jerry and the Kellam Mechanical team for taking care of my heating and cooling needs!
August 7th, 2014
An absolutely great job. Serviced two Trane heat pumps/air handlers. The technician, Chris, arrived a bit early and proceeded right to work. As he was performing his checks, he was quite informative and personable. I have never had a tech who went over and above as he did, especially with the outside units. I had a poor experience with the last company who worked on my units, so I was extremely pleased to see the time and effort Chris put into my units – they work, look, & run great! I was so impressed that, in a conversation with a neighbor walking his dog, I highly recommended Kellam & Chris for his house. I also called my daughter to let her know how well the visit proceeded.
August 5th, 2014
Excellent Service from initial phone call to service performed. I will recommend Kellam Mechanical to all of my neighbors!
Even received a follow up call the day after service was performed!
August 4, 2014
Very responsive. We had used a mechanical guy who was self-employed but is now retired. AC went out in heat of summer. Called Kellam and a service rep was there in a few hours. Great customer service on the phone and by the service rep.
August 4, 2014
Josh S. Got here when I was told he would. Very nice, got right to work. Everything went like clock work. Happy to be doing business with Kellam Mechanical!
August 2, 2014
I called Kellam Mechanical and they were very nice and professional over the phone. When Josh Sagers came to my house, he was on time and went straight to check out my AC unit. The service was thorough and quick. And I ended up not needing a freon fill. So I was very happy. He was very nice and offered us a maintenance plan, and told us that we might need a new updated unit. I would recommend this company to anyone.
July 23, 2014
I have used Kellam in the past and have always been very satisfied with the quality of their work. They arrived on time, completed the job and was friendly and helpful when asked about other electrical issues. Other companies I used prior to calling Kellam never fixed the problems to my satisfaction and caused new issues from their repair. I will only use Kellam for all future electrical needs.
Although I was not there when Jerry W. came for inspection, my husband, Bill, was very happy and impressed with his visit. He quickly & efficiently went about the tasks at hand. What we like about Kellam Mechanical is that we don’t have to wait all day for a technician to arrive. In most all inspections the technician has been at our home at the beginning of the time frame we were quoted. Jerry was no exception! (this is unlike most services that give you a time and then show up at the end of the day!) Thank you Jerry W. and Kellam Mechanical!
July 8th, 2014
Jerry is always on time and efficient! Would definitely recommend him and Kellam Mechanical.
July 2nd, 2014
I wanted to let you know I recently (this week) used your company for an AC issue I had.
Just wanted to let you know the service was excellent and I couldnï¿½t be happier. Your team kept me in loop and acted fast. Everyone was extremely helpful and professional.
Thanks to Jody, Monte and Paolo! Thanks Scott.
June 27th, 2014
Mr. Jerry Wagner came to my house on the morning of 27 June 2014. Mr. Wagner was exactly on time with his scheduled arrival time. Mr Wagner was friendly, knowledgeable and very professional.
I would recommend Kellem Mechanical and their service technician, Mr. Jerry Wagner to anyone that would like my opinion.
Thank you Mr. Wagner for a job well done.
June 27th, 2014
Being a customer is a great experience. They truly treat you as family. They have respect and consideration for their customers and make every attempt to give fair and quality service. Their values are the same as my values (old fashion honesty). I’m hooked on them and Jody is the greatest asset they have (hee, hee, I just had to say it.)
June 25th, 2014
While house sitting for my parents, Jerry W. came out to do a PM on my parents unit. As with all my experiences with Kellam, Jerry was here as scheduled, he was polite, professional and thorough.
June 25th, 2014
Mr. Jerry Wagner serviced my my AC/heat pump unit. He was very professional, he explained everything he did to my unit both inside and outside of my home.
Jerry is a good service representative at Kellam Mechanical.
June 25, 2014
I’ve been a Kellam customer for over 5 years and they do a great job maintaining my existing systems and installing new ones when needed, which they have done twice, once in each of two properties I own.
Jerry Wagner did an excellent job on the annual AC unit servicing, as Kellam employees always do.
I count on Kellam for honest servicing when repairs are needed. I highly recommend them.
June 25, 2014
The company responded promptly, Adam scheduled the service call and the technician checked out the total air condition system.
The service technician, Paulo, found nothing wrong with the system (tenants reported a problem) and only charged for a service call.
June 23, 2014
Jerry did absolutely excellent work for us at our dual system home. We bought our home 3 months ago, and this was our first HVAC service.
Jerry spent about 3 hours with us and examined/tested every component in each system. Because of his good and honest evaluation, we rest easy tonight.
June 23, 2014
I’ve been very happy with the service I have received from Kellam Mechanical
June 23, 2014
I called Kellam Mechanical late on Friday Evening as my air conditioning went out the day before. Adam stated he would have someone out Saturday morning to look at our unit and also advised me they were not charging overtime service rates for the weekend.
Tommy arrived promptly the next morning and resolved our issue immediately. He even gave us advice on how to properly maintain our unit. He was very friendly, courteous and professional. But most of all, because of the service we received, we feel that Kellam is a very trustworthy company to work with.
Kellam Mechanical is a company I would highly recommend to anyone in need of their services. This is the 2nd time in a year I have needed the services of Kellam Mechanical and rate both experiences a 5 star rating!
I feel that Kellam Mechanical sets the bar high in the service industry!
June 22, 2014
Jerry – nice job on the system tune up. It was a mess, but you did a great job. You were on time, very thorough, and answered all my questions.
June 21, 2014
On time, very professional, made a thorough inspection and took the time to answer my questions!
June 18th, 2014
Kellam was everything I needed in the time of a crisis; and couldn’t get from other companies.
Responsiveness (unmatched!), value, integrity, quality. If it stays like this I will be a life long customer. Highest possible endorsement.
June 13, 2014
Mr. Jerry Wagner serviced my AC/heat pump unit. He was very professional, he explained everything he did to my unit both inside and outside of my home. Jerry is a good service representative at Kellam Mechanical.
June 11th, 2014
Jerry always arrives on time and is very professional and thorough. He is meticulous in caring for our 2 system A/C units.
June 10th, 2014
We have been customers with Kellam mechanical for many years. Have always been more than satisfied with their service. Every time I’ve needed them they have come right out. Time is valuable so when they say they will be there they are.
We are getting new AC units along with a water heater and the crew have been unbelievably polite and professional. As hot as it is and how extremely hot it is in my attic they have ALL been so nice.
I cannot recommend Kellam mechanical enough. Oh and a added plus is how clean they are. Covers on their shoes before entering the house and a protective cover over our stairs while taking out the old units and bringing in the new ones. So happy with the service we have received and continue to receive.
Thank you Scott and Kellam Mechanical team.
June 10th, 2014
Paolo did a super job for us on the Dominion Rebate Tuneup Program. Thanks…we will continue to use Kellam Mechanical.
June 6th, 2014
For the past ten years, Kellam Mechanical has provided me the finest and most professional service. I feel so valued as a customer and my home is treated with the highest respect.
Mr. Jerry Wagner, my Tech. , is so polite and knowledgable. He is a pleasure to have in my home and his work is always performed to the highest standards. Before leaving, he explains in detail the work performed and ask if I have any questions. This type of service is so rare today.
Thank you Kellam Mechanical for them many years of outstanding service and hats off to your amazing team of employees.
Here’s wishing you continued success in the future.
May 28, 2014
Our beautiful new Heat Pump system was scheduled to be installed yesterday and today. It was completely installed by about 6 or 6:30 last evening with no signs that anyone had ever been hereï¿½except for this beautiful new A/C unit in our backyard that doesnï¿½t make a sound and the lovely cool temperatures both downstairs and upstairs.
Let me say that that my initial contact with Sarah Kellam was actually part of the reason why we hoped to ultimately work with Kellam. Sarah instantly made me feel l had known her forever ï¿½ like we were old friends and thatï¿½s an amazing feeling when youï¿½re getting ready to make such an important decision about your home and spend such a large amount of money.
The next person that my husband and I met was John G. John came to speak to us about what our goals were and to explain to us how Kellam might aid us in reaching those goals. John was also one of those people that you immediately felt like you had known for years. He answered every question we had and never once did we feel like we were asking something ridiculous or that we were wasting his time; he knows his products and knows how to deliver the information in an easy-to-understand way. We actually asked John to return to clarify some questions that had arisen after we had spoken to another contractor. There was no hesitation and the questions were answered and that night we made our decision to do business with Kellam Mechanical.
On the morning of May 27, DJ and Garrett, two of Kellamï¿½s crew members, stood at our front door ready to work. A little while later, Matt and Damien showed up. I have never seen a team work with such precision. Everyone had a role to play and it was carried out perfectly. At one point, we understand that Scott Kellam had stopped by, but unfortunately, we didnï¿½t have the opportunity to say hello. A man on a mission we understand.
DJ. Garrett, Matt and Damien ï¿½ you guys are rock stars. Thank you so much for your hard work and ï¿½ I was going to say ï¿½sweat and tearsï¿½, but Iï¿½m hoping there werenï¿½t any tears ï¿½ there sure was more than anyoneï¿½s share of sweat. Thank you for going the extra mile to get our system installed in one dayï¿½
Our home was undoubtedly cleaner after they left than when they came in. The removed the protective plastic they had placed on the stairs and vacuumed everywhere they had walked. All I can say is the people at Kellam Mechanical are just the people you want to take care of your homeï¿½s A/C and HVAC needs.
Thanks again, everyone!
Jane & Bill Dohrmann
March 17, 2014
The knowledgeable technician Garrett, just left after replacing an outside A/C unit. He showed up promptly. He was professional and courteous! Everything was taken care of efficiently and quickly.
Although I am only the tenant of where the work was completed, I recognize excellent customer service when its provided! Keep up the great work Garrett and Kellam Mechanical!
March 20, 2014
We had our HVAC system installed by Kellam Mechanical several years ago and have had semi-annual service as part of our contract since then. All of our interactions have been professional and courteous.
We highly recommend this company for either a HVAC install or periodic service.
I just wanted to add a second thank you for Kellam Mechanical and their service. My heating problem was solved in an hour today. Prior to that your technician on call last night was able to help us to line up an appointment for today.
Thank you very much to the Kellam team for a great job done. I now know why I chose the Kellam Mechanical yearly service policy.
Virginia Beach, VA
Just wanted to let you know what a great service team you have at Kellam. We have had both Josh and DJ at our home recently servicing the gas furnace which was malfunctioning. Their persistence, tenacity, and professionalism got the job done!
Congratulations, Adam, on your outstanding service department!
The LaVier Family
The work looks great and we already feel a difference in how the house heats more evenly.
My wife was impressed with the installers’ professionalism and she can be hard to please. I would highly recommend your services to anyone needing home comfort consultation. You will be our only call when we decide to upgrade our heating/cooling units.
I wanted to let you know that your technician DJ did a fantastic job at our home. He came after hours in the snow to help us get our heat on. He was polite, professional and diagnosed the problem almost immediately. He stayed to make sure everything was working so we could have heat over night and came back today to permanently fix the issue.
I am a member of professional referral group that is currently seeking an hvac company to send our referrals to. I would be happy to have you as my guest if you have interest. As I was very impressed with your company.
Again, thanks to DJ for all of his efforts.
I just wanted to take a moment and thank you, Mike and your team of employees who worked at my house for everything you did to make our new HVAC experience the best I could ever have imagined. From the moment you called me on the phone until the day your guys left my house I have had nothing but positive things to say about your company and your employees. I canï¿½t tell you how much it meant to me that I could tell you were genuinely excited to make a difference in the quality of the living conditions in my home. That really meant the world to me, Scott.
As a former school administrator, I too, had building mission and vision statements for myself and the entire school community. I loved reading your mission and vision statements in your folder, and I am one customer who is totally convinced that you and your company are true to your commitment to customer service any day at any time.
The air in our house, especially in the master suite, is 100% different because of you and what you recommended for us to do. It is a pleasure to go to bed at night and wake up in the morning in a comfortable climate. Thanks you so very much, Scott. I will never forget what you have done to make living in my home so much better. I look forward to many more years working with Kellam Mechanical. You can always count on me for a reference should you ever need one!
I will definitely Tell em Kellam!
Dr. Gay Jenney
We had terribly uneven heat in our home. Our master suite was at least 10 degrees hotter than the rest of our home. We had a maintenance contract with another local HVAC company. After months of frustration I called Scott Kellam upon a reference from a friend. Scott called me the same day and came to my house the next day to check out the problem. The very NEXT day he submitted 2 proposals which would solve the problems with our heat system. Scott brought his crew over on January 21 to start the project. Because of the projected snowstorm that day he added guys to his crew and they got the job ALMOST finished that day. They came in and immediately covered all the carpets with coverings. The guys working with Scott were polite, professional, and very knowledgeable in what they were doing. They worked together like clockwork and it was very impressive. The snowstorm precluded them from coming back the next day but Scott called to say they would finish Thursday. They all showed up early Thursday morning and finished by mid day. Before leaving they vacuumed the entire area and left the house immaculate. They also made sure I knew how to operate the programmable thermostat, etc.
The end of the story: the master suite temperature is PERFECT! The heat is distributed evenly and because of the extra ducts in the great room it is warmer in there also. They also increased the sizes of the duct work so the airflow is much greater. It is just so much more comfortable in our home.
One of Scott Kellam’s vision statements is to be an industry that provides superior service and exceptional comfort to the client. He does this by employing highly trained and motivated personnel. Obviously it starts at the top so if you are searching for the best HVAC and more please call Kellam Mechanical.
Virginia Beach, Va.
I want to share great feedback.
Bryan Guldenschuh arrived at my home this morning to do my furnace maintenance check. He was terrific! … on time, very professional, polite and friendly … thorough in his work and in explaining what he was doing and the issue he uncovered … and in quickly getting an answer on next steps to resolve the issue, including what to expect in terms of timing and cost (pleased to let me know it is covered by manufacturer), and how the system will operate in the meantime.
I’ve had consistently very good experiences with Kellam techs and Bryan was best ever – that’s saying something.
Thank you and many thanks to Bryan!
We used 3 prior companies for HVAC repair and they were all horrible, especially when compared to Kellam. From our first call with John Gualdoni to the minute the technicians left after installing our new system we were impressed with the professionalism and caring of your company and everyone we encountered.
Scott, wanted to thank you for your technicians service at midnight last night, when my momï¿½s heat quit working…wasn’t able to fix it then, but was back @ 8:30 am this morning with the part to get it working! A special thank you to DJ for his great work! Heat’s working now! I’d recommend Kellam Mechanical to everyone, they are always helpful in every aspect of the community! They always come through with help for our 4H golf tournament fundraisers too! Great company! Can’t say enough how much I appreciate them!
Bryan just left my house after servicing my two units, I would like to compliment not only him but all your service people who have come to my house. You have the most polite and professional people working for you and I have enjoyed doing business with Kellam.
Keep doing what you are doing, Thanks.
Mr. Scott Kellam,
We just had our air conditioner and heating system installed by your company and we just want you to know how satisfied we have been with your people. Ed Zednik was the person who came to our home when we called to get an estimate on having our air conditioner replaced since it had stopped working. He took the time to look at our air conditioning and heating system since it was 18 years old and the air conditioner was about 14 years old He gave us several optionsï¿½one for the air conditioner alone and two others for air and heat. He was friendly and exceptionally knowledgeable about our system and our requirements. He didnï¿½t rush us into a decision but made us see that we were better off to get both system replaced although we had not had any trouble with the furnace. He was enthusiastic about the good service we would get from the people at your company and how good your installers are. And he was correct. We couldnï¿½t have been happier. Ed was here when the installers arrived and introduced us to them and came back to make sure the area outside was clean. That meant a lot.
We got an estimate from one of your competitors as well and were not satisfied with the owner who came to our house. He had little to say and told us he would get back to us with an estimate. He sent an estimate through the mail and never once contacted us in person. Ed, on the other hand, made us feel comfortable, and took time to explain everything to us. He is an excellent representative and we will not hesitate to let our friends know about the service we received from your company.
Sharon and I were out to dinner tonight and we got to talking about you. Not sure if I every really said thanks for working with us. You and the crew exceeded our expectations as we knew you would. I truly do appreciate you working with us and the great job you did!
I wanted to let you know we are extremely pleased with Joshï¿½s work. He did a great job getting our data center split back up and running last night, staying late to make sure it was right was above and beyond.
Every one of your techs have been outstanding. Knowing we can count on your team for our critical application needs 24/7 makes my job easy.
10/18/13The service was outstanding in all respects from the initial evaluation and estimate by John to the installation and completion of the work by Monte. John listens to your needs and responds accordingly. They don’t try to sell you something that you don’t need. In my case, I was replacing a complete heat pump system at a rental property. I wanted to keep my costs down but also wanted a reliable unit. They recommended and installed a Goodman Heat Pump system which answered both of these needs. Monte was my installer and is the Senior Service Technician for Kellam. Not only does he do a professional installation, but he also takes the time to explain everything to the customer in an easily understandable manner. You won’t find another Monte anywhere. Don’t all ask for him at once. All the other companies have big advertising budgets and slick sales people but nobody can hold a candle to Kellam. Believe me because I have tried many of them over almost 40 years of living in this area.
September 8th, 2013
We replaced two 14 year old Trane systems with a Climate Master Geothermal system and replaced a 14 year old gas water heater with a Navien on demand hot water unit.From start to finish our experience with Kellam Mechanical, Inc. was superb! There were a number of reasons as to why we chose to work with Kellam Mechanical, Inc. Price was not so much a factor as knowing for certain that we would be getting quality equipment installed by experienced installers with a company that has a solid reputation. The fact that Scott Kellam has a geothermal system installed in both his home and business were further evidence to us that we had found the right company for the job.
Scott has a fantastic installation crew, I wish now I had written down all their names to include them in this review. They were professional and very knowledgeable. We watched and asked a lot of questions along the way. They NEVER made us feel
as though we were in their way and they always answered our questions.
Everything went smoothly. The well drillers were in and out so quickly. We were told to be prepared for a big mess in our yard as they had to dig six wells. In the end, the mess was minimal and the grass grew over completely months ago.
We had heard so many positive things about geothermal systems and now we too can attest to the benefits of going geothermal. The most notable thing, lower utility bills aside, is the constant temperature throughout the entire house. In the past we would often have to adjust the heat and AC either upstairs, downstairs, or both throughout the day. NO more, the entire house has
been comfortable regardless of whether we are running the heat or AC.
We had a return installed in our room over the garage. Up until that return was installed the room was relatively unusable in the winter and summer. With the doors closed, that room easily read 10 degrees hotter or cooler than the rest of the home. Now with the return, regardless of whether the doors to the room are open or closed the temperature is within a degree or two of the rest of the house.
We also had a Navien on demand hot water unit installed. In the past we would have to run the master bath faucets or shower for what seemed like forever until the water would run warm. We had the Navien installed to speed up that process and thereby reduce water consumption. There was no guarantee that it would significantly reduce the wait time given the only location in the house available for them to install the unit was further from the master bath than preferred. However, the wait time for warm water has been greatly reduced and for that we are very pleased.
The installation from start to finish took close to two weeks, longer than anticipated but that was due to unpredictable
weather. Regardless, given everything that was done, it all happened very quickly. The well drillers and Kellam Mechanical, Inc. were in and out of our house in no time.
We are extremely pleased with Kellam Mechanical, Inc. and highly recommend them for your heating and cooling needs.
August 24th, 2013
I wanted to thank all those involved at Kellam Mechanical who helped on my recent issues with my HVAC system.
Less than a year ago I had a new AC unit installed. There were a few complications involved with the installation while I was getting several different bids. John (from Kellam) was the only one to recognize that my current configuration was not optimal and should be changed. He was also the only one to convince me that I did not need a bigger system (up sell) and explained to me why. Although Kellam was not the lowest price (they were in the middle price range of three different bids), my wife and I decided they were our best choice to get the job done correctly. The installation was set up in a timely manner and it went off without a hitch. Now to the current issue….
About a month ago, I was sitting at my computer desk (in a converted garage on a slab where my air handler is) I felt the carpet was wet. As I investigated, I noticed it was coming from the Air handler. I thought it was simply the condensate drain and I could not get it to drain properly. So, I called Kellam and they sent someone out. Upon investigation, the technician did agree that the condensate drain was not draining properly, but also discovered that the New evaporator coil was leaking. He made a phone call and scheduled to have the evaporator replaced.
The next day, John (field supervisor, estimator) wanted to take a look at the system and scheduled to come over. What happened next is what sets Kellam apart from the rest….
When John arrived he immediately recognized a problem with the original install and set the wheels in motion to rectify the situation. Not only were they going to replace the evaporator coil, they were going to fix the drain problem by adding a pump. But that is not all….They were also going to replace the pedestal that the unit sits on. That would entail lifting the entire unit (downflow unit) re-adjusting all of the vents and ducts to the unit. This was no easy task and in itself would alleviate the drain problem because it would raise the unit and let gravity work. But they still insisted on installing the pump just to be sure.
The parts were ordered and the installation scheduled. A week later, after a full day of work the job was completed.
All in all, after a new evaporator (covered by warranty), a drain pump, new pedestal, and 12 man hours of labor moving the entire air handling unit, It cost us nothing!
All of the work was completely free because of Kellam Mechanicals Honesty and integrity to do what was right. They could have easily just installed the new evaporator under warranty and been done with it. But they didn’t and that is what matters to me the most. The entire staff was upfront and honest about everything and wanted to do nothing more than make their customer completely satisfied. This is what a business should be….
So, with that we say Thank You Kellam Mechanical!
After 30 years of service in the military I deeply respect core values with Honesty and Integrity being two of my favorites. Kellam Mechanical has upheld these core values to the fullest and should be proud of that. I highly recommend Kellam Mechanical to anyone else who holds these values close to their heart.
A Kellam customer for life
Robert Tallman (USCG retired Aug 2011)
June 12, 2013
Dear Scott, Adam, Monte and Jody,
Thank you for all your caring and kindness in helping me keep my heat pump, a/c and heat working 100%. You are so thoughtful and I appreciate everything you do for me. I have recommended you to others and I hope they call you. You are the BEST!
Great customer service. Very polite and helpful. Kellam wants to see their customers happy!! Great experience.
Mike and Nancy Martin
Pete Cousin, editor of Village News Magazine, was kind enough to tell us about his personal experience with Kellam Mechanical. Here is an excerpt from his article:
April 1, 2013
On behalf of myself and my wife, I would like to recommend to you the services of Kellam Mechanical. The process from discussion to installation was easy, without stress and done in a very professional manner. As a follow up and required by law, the city inspector came by today to look over the work that was done. His comment: “This was done properly and professionally. You have nothing to worry about with this installation. I wish more contractors would take the same pride as Kellam Mechanical.”
Click here to read the full article.
Virginia Beach, VA
June 12, 2013:
My wife just showed me our Dominion bill. While we´re on a monthly budget, the usage history for June of 2012 shows 2336 of kWh. June of 2013 with the new system shows 1908. That´s a drop of more than 400 kWh. Not sure what that would equate in a regular bill but it seems we made the right decision!
March 13, 2013
Sorry I missed your call today. Thanks for following up! All is well, we are very, very pleased. The heat is great, the house is warm all over, no need to be messing with the thermostat as before. The room over the garage is warm for the first time ever…cannot believe that it is within a few degrees of the rest of the house. Amazing what a return will do.
The hot water to the master bath is also better than expected. The line into the shower must be closer than originally thought because we have seen a definite decrease in the amount of time it takes the water to run hot.
So, I guess we are done 🙁 It’s been a pleasure working with all of you!
I wanted to let you know that the work your crew did was outstanding. They conducted the work in a timely and professional manner. Your crew represented you and your company very well. I have the utmost respect for you and your company. My experience with you and your company has exceeded expectations and surpassed the highest standards. Please give my appreciation to your crew.
I have been recommending you to everyone I talk to and will continue to do so.
Thank you again.
Virginia Beach VA
January 11, 2013
To: Scott Kellam, John Gualdoni, and Adam Cook:
As you know, I have had a tankless hot water heater installed in my residence with completion yesterday. The final city inspection was completed today. Both of the city inspectors involved remarked as to the quality of the workmanship of the given installation, and promptly passed the inspections. Their remarks echo my own feelings about how professional the quality of the installation is.
It is my feeling that the best measure of a contractor is based on certain basic parameters: Do they commence work when they say they will?; Do they finish when they say they will?; Do they do what they say they will do?; Does the work adhere to current workmanship standards of the industry?; Does the contractor track the finer points and details to realize a \”complete\” and quality project? I have to give an emphatic yes on all counts with regard to your organization. Your technicians were top flight.
They were courteous, obviously competent, and very focused on the task at hand. The attitude projected showed a lot of commitment to doing a professional job. I think they were very successful in that regard.
Thanks guys for a very good job, done in painless, professional fashion. I will indeed \”tellem Kellam\”.
Virginia Beach VA
Regarding a geothermal installation:
I was thoroughly impress with the quality of service we received. Thanks you very much! We will refer your business to friends/coworkers/family! Thank you.
I just recently had a new havc system installed in my home. I just wanted to let you know that we are very pleased with the service we received from Mike, Dan and Dean. They were very professional, knowledgeable, and worked well together as team. I would highly recommend them to any of my friends.
Virginia Beach VA
Tommy and DJ just installed the new York gas pack, which replaces the unit that “sprung a leak” in the condenser coil.
Sue and I want to thank you, Adam, Jody, Tommy, DJ, Josh and all the other Kellam personnel who helped make the replacement and installation possible. It’s a pleasure working with you and all the professional staff at Kellam. Clearly, you have a great team of people working for you!
Brian and Sue A.
September 20, 2012
Just wanted to express our sincere appreciation for how well you have taken care of us over the years. From our geothermal installation, the Brumley Road repairs, my brother’s townhouse repair and now the installation of our standby Generac Generator, you and your team have been professional, prompt and efficient. Good luck to you as you continue to grow your company…you should be proud of what you have built.
Thank you from a satisfied customer and a friend!
Karen & Doug Evins
Virginia Beach VA
July 18, 2012
We recently relocated to a townhome in Virginia Beach with an aging HVAC system and assumed the existing annual service contract with Kellam from the prior owners. Two weeks later we needed to make an emergency service call on a Saturday morning. Josh showed up and within hours had diagnosed the problem, located the necessary replacement parts and had us up and running that afternoon. The following week Adam came to review the service history and evaluate the overall system. Adam then arranged for John to visit and review the available options for upgrading the reliability & efficiency of the equipment. Within a few days we had narrowed the choices down to what made the most sense given the existing conditions. A week later the new equipment was delivered & installed on time as promised. From the initial emergency call to the service department followup through the evaluation & installaion process it was a pleasure dealing with such pleasant knowlegeable professionals.
Thank You All …
Tom & Jude Caine
Virginia Beach VA
I am writing to thank you and your employees for the excellent service that they provided my family recently. On Thursday, June 28th 2012, my wife, Kim, called me at work to let me know that our air conditioner was not working. Since it was expected to be over 100 degrees on Friday she had a technician from another local HVAC company check it out on Friday. Needless to say the service was less than satisfactory. I called around to local shops and no one seemed to understand that we have an 18 month old child in the house that is approaching 90 degrees. Finally I had the pleasure of talking to Adam and that is when things began to turn around. Adam was able to help me out more than I could have expected over the phone and immediately dispatched John Gualdoni to our house. I knew we chose the right company when John arrived within 20 minutes of getting off of the phone with Adam. John immediately went to work with our estimate and told us exactly what we could expect. This part is what my wife and I expected from a business, what we did not expect was the extra mile that John went to make sure that we got exactly what we needed. John walked us through the process, paperwork, and even explained to your company the situation with our 18 month old and the urgency of our situation. Johnï¿½´s hard work was greatly appreciated and above and beyond what simply giving us an estimate, you should know that he is a superb representative of your company. I am happy to say that John´s work was quickly overshadowed by the level of professionalism that your employees showed when they arrived to actually install our unit. Garrett, Dean, Matt, and Damien arrived at our house at about noon the same day, less than an hour after we placed our order with John. They immediately went to work and made what looked like an impossible task happen within 3 hours. Their experience and workmanship is beyond measure. Not once did I see them standing around or hear them complaining despite the temperature being over 100 degrees outside and over 90 degrees inside. After they completed their work the only way I could tell that they had been at the house was that the air conditioner was working, there was no mess at all. The work of these four guys alone has made us a customer of Kellam mechanical for life; I cannot thank them enough for their hard work. If I needed any more convincing that I made the right choice, I received a phone call on Monday, three days AFTER your technicians completed their work, with an estimate from the company that we called the first time. They said that they could be out on Friday to fix our unit for about the same price that Kellam replaced our entire unit. When I told them that Kellam Mechanical already replaced the unit the same Friday that this company was out to my house and told me it could not be done, he did not believe me. Apparently it is impossible for their company to complete the work that you did in the timeframe that you did. I would like to thank your technicians and John again for their hard work, and you should know that they alone have guaranteed that Kellam will be my first call from now on.
Chris and Kim Cheek
I want to thank you and the rest of Kellam Mechanical for your great service this week. I have used other companies in the past to work on our heating and AC but will now be with Kellam for life. The quality of the technician as he explains what the problem is and the quick solution are what make Kellam a great value. I will recommend your services to my friends and neighbors. You should be proud of the great quality that your company bring to customers that are having heating or air conditioning problems and need fast solutions. Thank you again Steve Jackson
From the very moment I called Kellam I knew that they were very different from everyone else we had dealt with just because they’re phones operations are so smooth. They do such a fantastic job of constantly keeping us in the loop and getting things setup around our busy schedules. They’ve gone way above and beyond for us on several occasions.
We’ve been using Kellam for about 14 years for our electrical and HVAC needs. We refer them to all of our friends and family. They’ve done great work! They show up on time and get it done at an affordable price. We’ve been overwhelmingly happy and impressed with everything Kellam has ever done for us.They are the only contractors we trust in our home because of their professional and courteous nature. They’re great! Tellem Kellam!
Chris and Courtney Baker
Virginia Air Distributors
Dear Mr. Kellam,
I am writing to you to commend you, your company and your staff. I have been a customer for several years and I have always been pleased with the service I have received. However, on Monday, August 8, 2011 your company went to a much higher level in my book. My AC was not working and I called in and one of your repairman was sent out. I had visions of needing a new unit because it is thirteen years old and several of my neighbors had their units replaced last year. They don’t have their units check twice a year like I have done. The repairman found the problem and told me what it would cost. I was relieved it could be repaired and I didn’t need a new unit. After the repair he came in and said he had good news for me, that the part had been replaced last year and was under a five year warranty and I only had to pay the diagnostic charge. I was delighted. My husband passed away February 28th and I can barely remember what happened yesterday much less an AC repair from last year. The honesty of your company and workers restored my faith in the integrity of Virginia Beach businesses. In the city of Virginia Beach there is a medical supply company and a doctor’s office that tried to cheat me since my husband passed away. Medicare contacted me and told me not to pay them and they were demanding a refund from them for their dishonesty. They could learn a lesson from you. I have told all my family and anyone else I have talked to since Monday how honest you are. I never would have known the part was under warranty, right now just getting up and starting my day is an effort. Thank you for having my back. I have always found your work people and office staff helpful and polite. I will recommend your company to all I meet.
Thank you again,
Their estimate was very competitive, I received 3 different estimates from local companies and they were very reasonable. Adam was awesome from the get-go. He had a great personality during the initial estimate and really knew his product. The small family-owned business feeling was great and everyone worked together so well and had much respect for each other. Adam was upfront and honest about what needed to be done and even helped with items to include in the estimate that I didn’t even think of (since it’s an insurance claim due to hurricane flooding- I needed to be sure I was thorough). Adam even brought out 2 crews on the first day to be sure that the project was completed ahead of schedule. His crews were great and were there on-time and were at the house when they said they would be. The project was completed on-time and within budget. I highly recommend this company.
I just wanted to let you know that my husband and I recently had some electrical work done by Kellam. Our service tech Brian did a fantastic job installing ventilating fans in 3 of our bathrooms. He was timely, professional and very knowledgeable. My husband requested additional information about your HVAC services and we received it in the mail within a few days. Also, the price was very competitive. Again, I wanted to give Brian kudos and we are considering the USA program for our HVAC unit.
Thanks for great service!
I have had nothing but positive feedback from the clients that I have referred to Kellam Mechanical for their electrical services. The guys that show up are always courteous, professional and clean up after themselves. They are just as nice as they can be.
President Mayo Insurance Agency
Wanted to share again how well DJ represented your company during our recent heating check up. He was prompt, incredibly detailed oriented and very straight forward with his assesment. His work was impressive and the repairs that were recommended have worked very well.
He exlemplifies the high standards of Kellam Mechanical and your commitment to unsurpassed customer service. From the scheduling team at your office to the service at our home, the professionalism and courtious nature of your employees is a refreshing experience.
Thank you for inspiring such great people to work for you!
Virginia Beach Clean Community Commission.
“Thank yous” to both of you, Sarah and Scott, for taking a personal interest in the lives of your customers. I can’t remember any other company that we do business with that takes such interest in their clients. Best wishes for a continuing successful business!!!
Bill and Judy C.
Dear Kellam Mechanical,
I would like to thank you on behalf of myself and my family for the extraordinary service provided by yourself and your installers Matt and Jonathan on the installation of a new condensing unit after suffering for 3 days without AC.
You and your staff were fantastic to work with and I will certainly highly recommend Kellam Mechanical to our firends and nieghbors in need of HVAC services. It was a pleasure to deal with such professionals.
The technicians that worked in/on our home were very professional an courteous! I couldnï¿½t believe that they were working in our attic, where it was probably 130 degrees, for hours (all day) and then apologized for needing to take a break. We were/are very pleased with your company and will recommend you any time. Thank you so much!
June 4th, 2011
Kellam replaced our entire central A/c system, including the condenser, evaporator, and all the duct work. They also installed a dedicated circuit breaker for the new unit, and relocated and replaced the thermostat..
When we decided to replace our old, broken down A/C system, we got quotes from several companies, based on their reviews on Angie’s list. Although we’d never dealt with them in the past, one we called for an estimate was Kellam Mechanical, because they had an excellent rating. I’m so glad we did!
I can’t say enough good things about these guys, or the company as a whole. Mike Clark, who did the estimate, is an excellent representative of the company. He was thorough, professional, and took the time to explain all our options, and answer all our questions. On the day the installation was scheduled, he was there bright and early to make sure the technicians had a clear understanding of what was to be done, and that everything would go smoothly. His obvious belief in the company, and its professional integrity, was what ultimately convinced us to award Kellam the job.
The technicians were here exactly on time, got right to work, and were so proficient at what they were doing, it all went like clockwork. We also had a very large, old oil furnace that had to removed from a cramped crawlspace, and they made what should have been a very difficult job, look easy. They were very considerate about making sure they didn’t leave a mess in the house, and all the debris from under the house (old ductwork and the old furnace they’d removed) was wisked away on a pick-up truck that appeared precisely when they needed it. They took it away so fast, I never even saw it! The technicians on the job were professional, courteous, and diligent. The work was completed in less time than anticipated, and the system works perfectly.
I spent about 15 years working for local commercial HVAC contractors and, I have to say, I have never seen such excellent organization, professionalism, and overall commitment to customer satisfaction, as was demonstrated by all the members of Kellam Mechanical whom I came in contact with. I strongly recommend you call Kellam Mechanical if you need HVAC or electrical work done. That’s exactly what I’m going to do. After being disappointed by so many contracting companies in the past, it was so refreshing to find one that’s committed to doing quality work at a fair price. Great job, guys!
Kellam Mechanical was extremely thorough. They told us exactly what we needed to do and covered all bases to ensure we would be happy with the finish product. We couldn’t be happier with our GeoThermal installation and are enjoying a system that gives us great comfort indoors, plus hot water whenever we need it, not to mention lower utility bills!
Jim and Janet Baker
January 20, 2011
THANKS A MILLION ROB!!!! I woke up 4:30am freezing. Called Kellam best decision I made this year. It’s so nice to meet such a fine professional & knowledgeable young man. Rob is an asset to Kellman Heating. We’ll glady refer your outstanding company to all knowing that you employ such efficient tech’s like Rob. This is customer satisfaction at its best.
Susan & Walter Barnes
January 10, 2011
A short note to say thanks for the quick turn around on the recent HVAC situation. The thing is working great. We did not know what we were missing. I know you guys pushed the job up and for that I thank you. Aside from that, the crew you guys sent were top shelf. They were very pleasant and answered all my dumb questions. I did not get their names, but please let them know I appreciated their help. Mike was very helpful as well, especially when I told him to quit turning the pages of the catalogue to the really good stuff you guys have.
Who would have guessed that spending that much money would have been so much fun? I have been “tellin ’em Kellam” ever since.
January 3, 2011
We wanted to write a letter to commend you on the excellent service you supplied us as you planned and installed both our new geothermal heat pump systems and the Rinnai hot water system. As you know, we had a recommendation from a friend for another company with whom they were well satisfied. We had that company come and plan and give us a bid. Initially we thought we would go with the other company because of the high recommendation they had received from our friend. However, when we had you come out to do a plan and give us a bid, we easily decided you were the company whom we wanted to do our job. We are confident we made the right decision!
From our very first encounter with you and your team we found you to be competent, courteous, and thorough. Each of these qualities was equally important to us. We wanted the best job possible and we felt you would provide the best results. With the amount of inside the house work and the need to be all over the house (literally in every room and space) it was a relief to have such pleasant, careful, and cooperative men working. We are grateful.
We have come through one of the coldest Decembers in many years. The house has remained toasty warm and comfortable. Obviously, you have done an excellent work.
It is our pleasure and we are eagerly willing to give our complete and satisfied recommendation to anyone else who would like to know that you have very happy customers.
Jim and Janet B.
October 12th, 2010
Good Morning Scott – As you know, I am a new Kellam Mechanical customer living in Texas who owns a home in Va Beach. I had a guest staying at my home the past two days and the new heating system would not come on. After trying to trouble shoot the problem with her long distance over the phone last night, I called Jodi this morning at 7:15 a.m. She assured me she would do her best to have someone at my house this morning before my guest left at 11:00 a.m. When I called my guest to see if she had heard from Jodi, Dean was at my house, had determined the problem (an installation issue), and had corrected it by 9:00 a.m. When you and I spoke on the phone in September while I was home for a visit, you told me that customer service was one of your biggest priorities. I wanted to say that the service staff members who helped this morning have delivered 110 percent, and they are an excellent representation of your leadership and expectations. I am most appreciative because there was an employee at work at 7: 15 a.m. to answer my call who followed through immediately and a trained technician who was able to resolve the problem quickly. In my instance, your insistence on excellent customer service is apparent. I hope your day goes well and I wish for you so many stories like mine that you won’t have time to read them. AND while I am at it – I’m not sure I ever properly thanked you for having the upgraded thermostat installed in September; I am most grateful for that as well. Greetings to Scott and thank you again for your efforts on my behalf.
July 23rd, 2010
Dear Scott, This is a belated thank you for your amazing customer focused service. I had called several weeks back and spoken to you about condensation in my system building up in my downstairs room on the blower and ducts. I totally expected to need to do a service call, but you offered to come check it out first and did so within just hours. Thank you! I just want to make sure to let you know how fantastic each of my experiences has been with your company and your people. I could not be more pleased and am very happy to be a Kellam customer. I let all my friends know, too!
Aug 17th, 2010
Being a proponent of businesses that support the community like Kellam Mechanical we had the occasion to call on you for help when our a/c went “belly up”. Having worked with you and Kellam as event sponsors for Virginia Beach Clean Events, there was no question who to call. Within an hour of our call to you, Jon was at our door inspecting the unit. Jon completely evaluated the system, provided me with our options so we could make an informed decision. He was quick and very professional about every aspect of his job. He made sure to clean all components checking as he reassembled the unit and it up and running again. The measure of a successful company is in how the customer feels after the sale or service. Jon and Kellam Mechanical exceeded every expectation. Thank you so much for your work and having the foresight to have great people on staff. We felt as though you cared.
Aug 10th, 2010
Your company responded quickly to my emergency having no air conditioning in the extreme heat. Adam Cook carefully explained what needed to be done after he had inspected my air conditioning system. He also gave me time to consider my options. Two other companies were “too busy” to even see me!
July 28th, 2010
My husband was taking care of all of this but was deployed suddenly to Haiti. I was left to manage everything by myself. Mike and the install team took great care of me and handled things as if it were their own homes. I cannot say thank you enough!
July 30th, 2010
Due to your excellent reputation with the BBB, I now use your HVAC services
for my home and rental property and have also recommended
Kellam Mechanical to several friends and neighbors.
Keep up the great work! You and your company are much appreciated!!
May 6th, 2010
Kellam Mechanical is the best. We have a problem house. It is a large ranch that was tripled in size back in the 70s and our air conditioning system was that old. There is no crawl space and very little attic space with cathedral ceilings throughout. First problem we had was that our air conditioner that was cooling our kitchen, dining area and den area was located in the ceiling. The day we moved in (about 6 years ago), the ceiling collapsed because the air conditioner was leaking. The draining system for the unit was a mess that kept getting plugged up. We had to stop using it. We had another air conditioner in the ceiling that worked but you couldn’t get to if you needed work done on it. Apparently they put the air conditioner in and then built the addition around it without thinking that it might have to be replaced one day. Our heating system is a boiler but the radiators don’t go through the entire house. The areas that didn’t have radiators had radiant heat in the ceilings which barely worked at all.
I realize now why people would buy our house and sell it after 2 years. They couldn’t figure out what to do with the heating and cooling system. I had heating and cooling people come in and one person took a look around and said I can¥’t figure out what to do with your house and then a few days later sent us an outrageous quote to update our system. Probably gave us a high quote because they didn’t want to deal with it. I had a few others come that offered high quotes. They didn’t seem to understand the house and gave me no confidence they could do the job.
In my frustration, I started doing research and thought that maybe we could go with a ductless mini split system since our problem is no crawl space and limited attic space. Our friends gave us the number for a couple of guys that did their house. They came and looked at our house and thought they could do it but never called us back and wouldn’t return our calls. I called one place that I found on the internet that was advertised having experience with this system but they didn’t know how to install it and recommended Kellam.
Mike from Kellam came to our house and he was so nice. He told us he wasn’t sure what to recommend but he wanted the owner (Scott) to come and take a look and see what he could come up with. I was really impressed with that.
Scott came a couple of days later and went through our entire house. He talked to my husband Les and hashed out a plan. We decided to do the mini split in the living room. To take care of the leaking air conditioner in the ceiling, we decided to put the new one in the large closet in the hallway. I didn’t want it in the ceiling anymore in case it leaked. We had ductwork in the kitchen but needed to figure out a way to duct it into our dining room and den which is cathedral ceiling with no attic space. Les asked if they could run the duct work across the center beam and build a box around it to conceal it. He said sure plus he had a carpenter that did work like that for him. Next he looked at our bedroom which also had a ceiling air conditioner.
We decided to also put that one in a large closet adjacent to our bedroom.
Scott came back to our house after analyzing everything and gave us a written estimate with different options to choose which I thought was great.
This was a huge project and I thought his estimate was very reasonable considering the work that needed to be done. We decided all units would be heat pumps to eliminate the boiler (gas was getting outrageous). The mini split was installed in the living room. This is a fantastic system. The bedroom unit was installed and the guy that did the duct work (I’m sorry that I forgot his name) was on his stomach installing for 3 days because the area was so tight in the ceiling…excellent job. The unit to cool the kitchen, dining room and den was installed and the duct work was run across the center ceiling beam. The carpenter Phil built a box around it with opening for the vents. He did an excellent job and it looks like part of the house. We were so happy we had him replace the cooling system in the older (original part) of our house with a heat pump too. That is 4 systems installed and my utility bills are way down and no more outrageous gas bills. I am so happy that we found Kellam.
April 19, 2010
I would like to thank Kellam for excellent work performed this weekend at my residence. The work was to replace a coil identified in a York service bulletin. This action stemmed from problems we have had all winter. The York heat pump worked fine to 2 years or so. This winter it would not maintain heat. After looking into this by the vendor that installed the unit, several attempts were made to correct the issue. First it was identified that the “heating coils” were not connected. After the coil was connected, there were other problems. The vendor came out several times along with a York rep (not at the same time). No one knew what to do. Several attempts were made, the last adjusting a plenum (based on another York service bulletin), made no difference. Along came John Mcfadden. He not only replaced the coil, he immediately identified the problem. While they prepared the system for recharging, he went ahead and added the extra necessary wire and made the necessary connection to fix the original problem. He said they had to wait anyway, besides it was an extremely easy thing to add the wire since it was outside and only about 25ft and he had to do some rewiring because of the coil change. He also made an adjustment where he identified the original vendor charged the system too much. He stated for our short run, we only needed about 9 lbs of refrigerant. He said that overcharging could damage the compressor. So not only did he do the York repair, he fixed my original problem. Both John and Joe (his partner) were pleasant to work with. John was obviously well trained and experienced. He was quick, clean and professional with the coil replacement. I just can’t say enough about John and Joe. You have a new customer when I will need services in the future. I will also recommend Kellam to anyone looking for York or other HVAC equipment services.
January 26, 2009
I would like to personally thank you and your employees for the fantastic job they did installing my new IN2 Networks ecoConcierge device. I am up and running and loving the functionality it gives me to control the temperature in the house remotely and through the internet. I have showed it to numerous friends and family and they are as impressed as I am excited.
As a second home we often set the temperature back (or up in the summer) a large amount and when we show up to adjust the temperature it can often take a long time to get comfortable. With the ecoConcierge we can adjust the temperature the day before and when we arrive it’s perfect! And as is more often the case when we leave and forget to set the thermostat back we can now simply log-in online and adjust the temperature so that we save energy. I can’t tell you how many times we’ve left the house on a much cooler temperature because we didn’t want to experience the heat next time we arrived or how many times we’ve forgotten to adjust the thermostats before we’ve left in winter only to have to pay heating bills for when we’re not there. We’ve even threatened friends who stay there that we can make them uncomfortable if they don’t behave – just joking we’d never do that!
I must finally commend your professional and friendly employees, in particular John McFadden. Once the system was installed he set-up and configured the entire system on his laptop. All I had to do was register it with the internet access provider and voila I’m controlling the temperature from anywhere with an internet connection. Unlike almost every contractor I’ve had in my home the house was left just as clean as when your team arrived.
Thanks again and if I can serve as a reference for future customers please don’t hesitate to have them contact me.
Va. Beach , Va. 23451
February 1, 2010
To the management of Kellam Mechanical:
I know that people are quick to complain when a company disappoints but I want to tell you what a wonderful experience I had with your company. I made the mistake of having a different company install my Apollo hot water heater and have had one problem after another. I turned to you to install my air conditioner. This past Sunday, in the aftermath of the cold and snow, I woke up to not heat. Lance Gray came out to diagnose the problem. Realizing that I had no heat or hot water and with the chance of busted pipes, he called Bobby Starling for back up. I can’t say enough about how wonderful they both were! Not only were they knowledgeable and kept me informed with what they were doing, they were neat, respectful and very kind. They went far “above and beyond” to make sure that I was safe and warm by the time they left. I felt that I was treated like a “member of the family.” I can’t thank you enough for the excellent standards of your service. I feel lucky to be a customer!
Dear Scott and Mike,
Thank you both so much with helping me get my new heating and cooling system installed at such a great price as well as immediately! The heat is great! Don’t know how many more nights of cold I could deal with. I will definitely refer you to my friends and if I see you out I will buy you a beer! I’m amazed how quiet this system is, you don’t really hear it running and my daughter’s room seems to be getting warmer since you reworked the ductwork. Again, thank you and great job!
My wife and I would like to thank you, and every one at Kellam Mechanical, for the exceptional service we have received. From the time I first looked at your website, to the time I hit the thermostat for our new heat pump, I could not be more pleased with the job your company has done. In this day and age of “buyer beware” I was a little worried about such a large purchase from a company I had not dealt with before. You definitely put our minds at ease with your “no pressure” sales approach, and the time you took to explain the benefits and draw backs of the many different systems now available. In the future, I will not only continue to come to Kellam for my HVAC needs, I also will recommend Kellam Mechanical to anyone who needs HVAC or any other services you offer.
Thank you for a job well done and your exceptional service.
Todd and Teresa Hagedorn
I just wanted to express my appreciation for so promptly responding to my heating problem. I am currently handling my brother’s affairs while he is deployed with the Marines, and wouldn’t fate have it, the tenants in this townhouse called with a heat problem on the coldest day of the year. My thanks to Jody for fitting me in your full schedule and Chris and Don for getting the heat restored in just four hours from the tenants initial phone call to me.
Thanks again for very prompt service. Kellam Mechanical is great!
P.S. We just broke ground on construction of the house on Knotts Island, look forward to working with you on this project soon!
I just wanted you to know how pleased I am with the new heating and air conditioning system that Kellam Mechanical installed under my home. I had no idea that my thirty nine year old system was in such a bad state of deterioration. The pictures you showed me after crawling underneath the house were quite graphic. When I saw the ducting partially laying on the ground and devoid of the majority of its insulation I realized it was time to replace the whole system.
The crew from Kellam Mechanical showed up right on time at 8:30 with four really nice young men. They were all finished by 3:30 and had completely removed all of the old ducting materials. Except for the improved air flow you wouldn’t know anyone had been here. On my first bill from Dominion Power I had used 300 kilowatts less than the same month last year. Thanks again for a job well done.
CDR, USN RET
Thank you and your staff for your help with our heat problems. We are very satisfied with the HVAC unit and look forward to continued service from Kellam Mechanical. Things are good here and we hope to see you in the future. Regards to your family.
Carolyn and Bunk Laffey
October 25, 2008
Dear Mr. Kellam,
We are writing to let you know how pleased we are with our recent purchase and service provided by you and your company. You and your company were highly recommended by a friend and business associate and we can certainly understand why. Your knowledge of your product, your determination for a job well done with complete customer satisfaction is very unusual in this day and time. Everyone in your company that we dealt with, including the technicians you sent to our home were very courteous and knowledgeable. You may be assured that we will not hesitate to recommend you and your company. It has been a pleasure doing business with you.
Charles F. Moon
It was most unusual to have a company come out on a holiday, but Kellam Mechanical did and they took care of my needs when my HVAC went down on Memorial Day of 2009.
USN Veteran, Virginia Beach
May 8, 2001
To whom it may concern,
This past year my family and I built a 3,400 square foot home in southern Virginia Beach. It was our first undertaking of a project that size. Much of the work, grading, roofing, plumbing, insulation, tile work, flooring, gas fireplace, electrical, HVAC and miscellaneous, was sub-contracted out to others. Of all the sub-contractors with which I dealt, none was more reliable, more professional, nor more quality conscientious than Scott Kellam’s electrical and HVAC crews. Kellam Mechanical offers competitive prices and project attention with which no fault can be found. Scott Kellam and his business comes with the highest of recommendations. When the next project calls, the only sub-contractor I am certain to use again is Kellam Mechanical.
May 27, 2004
I just wanted to take a few minutes to tell you how pleased we were with the process you and your team did on the Triathlon replacement system. You exceeded our expectations and made this change out very painless! I was impressed with the quality of work, professionalism, and attention to detail on all parts of this very difficult job. Thank you for everything and we certainly would highly recommend Kellam Mechanical to anybody asking for an excellent HVAC contractor within the Hampton Roads area!
Deb and Charles Meyer
Our very first appointment with Kellam Mechanical and Electrical was a pleasure. The technician pulled into our driveway at the very instant that he said he would. He examined our system and suggested a few temporary fixes that we could implement to get us through the summer and allow us time to reinforce our financial situation.
My family and I purchased a new house in Virginia Beach during 2000. From the very beginning, we experienced an almost non-stop series of problems with our heating and air conditioning system. Being new to the area, we didn’t know who to call and therefore we tried a non-stop series of companies to try and rectify the problems. As stated before, we had no idea where to start, so we started by looking up heating and air conditioning service companies in the Yellow Pages. Every company that we called acted like they were doing us a favor by even appearing at our house. We even had companies confirm service appointments and then not show up. After we had been in our house a few years, a friend of ours recommended to us that we should try Kellam Mechanical and Electrical.
Our very first appointment with Kellam Mechanical and Electrical was a pleasure. The technician pulled into our driveway at the very instant that he said he would. He examined our system and suggested a few temporary fixes that we could implement to get us through the summer and allow us time to reinforce our financial situation. We agreed that our system was dying a slow and painful death and needed replacement. We agreed that within our two zone system, the priority was to replace the downstairs unit first.
Approximately nine months later, Kellam Mechanical and Electrical representative, Mr. Adam Cook was invited to our home to look at our system and recommend a course of action. Mr. Cook was incredibly professional, polite and knowledgeable. Mr. Cook examined our system and suggested a couple of plans. He allowed us time, free of any sales pressure to determine for ourselves the best course of action. The first step in each one of the plans was replacement of our defective downstairs air conditioning unit.
On the day the work was scheduled to begin, neither my wife nor I was available to watch over the work being performed by Kellam Mechanical and Electrical and Mr. Cook was not available because he was in Richmond, VA attending a training class. When I got home from work and went outside to look at my new air conditioning unit, I was horrified to discover that the technicians had replaced the wrong unit. Immediately my mind went racing and I thought that we had just lost a large portion of our savings account with nothing to show for it. I immediately called Kellam Mechanical and Electrical and informed them of the mistake. I was immediately connected with the owner, Mr. Scott Kellam. Mr. Kellam immediately apologized, admitted the mistake and assured me that he would take care of us. Mr. Kellam further stated that the basis of his company’s success is their belief in the value of each individual costumer. Mr. Kellam stated that he would absorb the cost and replace the remaining air conditioning unit with a brand new one at no additional cost to us. True to the word of Mr. Kellam, technicians arrived the next morning and did indeed replace the other air conditioning unit at no additional cost to us.
I would like to emphasize to the reader how refreshing it was to work with Kellam Mechanical and Electrical. Every single employee of theirs that I have been in contact with has been courteous, professional and polite. They exemplify the hard work and honest ethics that our great nation was built upon and I highly encourage any person seeking a quality heating and air conditioning solution to contact Kellam Mechanical and Electrical. You will not be disappointed.
John D. Barber
Virginia Beach, VA
Scott and Sarah,
Thank you for the great work and fast responses on the trouble calls for 2nd floor temp control wiring. Your technician did a good job tracing out the problem. His persistence was professional. He is not only a gentleman but laughs at my jokes. Your crew are good and hard workers, especially your crew supervisor. The layout obstacles that came about due to rafter design and location were handled absolutely awesome. All went well and even turned out better considering the difficult task. Your crew also left the jobsite cleaned up after a days work and in between days. All in all it was a pleasure. These days it is hard to find a contractor who shows up on time or just shows up. To get a good contracting crew who shows up on time and provides great work is rare. Wishing all of you a Merry Christmas and a happy, prosperous and healthy New Year.
While visiting my daughter’s (Joanna Washburn) home in Virginia Beach in 2004, I discovered the heating system was inoperable. A call was made to your office and within an hour or two, your technician and his associate were at the door and ready to work. They very quickly and efficiently diagnosed the problem and had the system operating. They went one step further and thoroughly inspected the entire system and “fine tuned” the system. Such professionalism, courtesy and service are greatly appreciated. You set the standard and I wish other service industries were one-half as outstanding as Kellam Mechanical.
May 10th, 2008
We would like to thank you and your staff for the great service we received on the installation of my new Trane dual fuel system. We do not think we have ever been so impressed with the service we received. You assisted me with getting the correct unit for our home, your people came to remove the old unit and install the new unit THREE days earlier than expected (which was great!).
I would like to especially commend your technicians that removed the old and installed the new unit. They were the hardest working most efficient people I have had the pleasure to watch work in a long, long time. It was like a symphony the way they worked together and they left no stone unturned. Their politeness and genuine desire to do a very knowledgeable and quality job, left us really impressed with their customer care ethics. Please give them our sincerest thanks.
Oh Yeah! The unit…..it works great and has performed beyond our expectations. It is a “set it and forget it” operation. We appreciate the annual maintenance program and we look forward to being a part of the “Kellam Mechanical” family.
Thanks and God Bless
Mary and Terry King
Knotts Island, NC
Dear Scott and Crew,
I just wanted to thank you for all your help in getting my office/studio/garage up and running. It has been a pleasure working with you! I hope to do much more business with you in the future. Thank you for everything. You have been so patient with the mother-of-the-bride/contractor! Please give my thank you’s to the crew.
Dear Mr. Kellam,
I want to share with you our experience with Kellam Mechanical. We recently purchased our retirement home in Sandbridge with the intent of moving in the near future. We knew we needed to replace the existing HVAC system on the main floor and the baseboard heating and window A/C on the ground floor. Kellam Mechanical was recommended by Brian Davis, a contractor in the Sandbridge area. We also asked for a bid from the company we have used over the years to maintain our current heating and cooling system.
Adam Cook, the advisor for Kellam Mechanical, was by far the more knowledgeable and thorough in his evaluation of our needs. He left “no stone unturned” and is the reason we chose Kellam Mechanical.
We completely gutted the old system including the ductwork and replaced it with the system recommended by Kellam Mechanical. Adam paid careful attention to all of the nuances of the installation such as adding another air intake panel for the most efficient air flow and draft reduction.
All of the men working at the house, Bobby, Dean, Sherman, Lance, George, John James – the electrician, Troy, Norman and John, treated our home and my family with the utmost respect and were very patient with my unending litany of questions.
We would be happy to recommend Kellam Mechanical to others.
Thanks for a job well done!
Shaunna and Ed Robey
Hey Adam! Hope your Thanksgiving was good. Just wanted to let you know, ya’ll did a GREAT job!! And I am very pleased with the work. Very fast and you couldn’t tell ya’ll were even there!! Except for the comfort of having heat. I will definitely have ya’ll do the second floor, when finances allow, and will recommend ya’ll to whomever I can! Thank you for everything. Let me know if you need anything from me.
I am writing to thank you and your employees for the excellent service that they provided my family recently. On Thursday, June 28th 2012, my wife, Kim, called me at work to let me know that our air conditioner was not working. Since it was expected to be over 100 degrees on Friday she had a technician from another local HVAC company check it out on Friday. Needless to say the service was less than satisfactory. I called around to local shops and no one seemed to understand that we have an 18 month old child in the house that is approaching 90 degrees. Finally I had the pleasure of talking to Adam and that is when things began to turn around. Adam was able to help me out more than I could have expected over the phone and immediately dispatched John Gualdoni to our house. I knew we chose the right company when John arrived within 20 minutes of getting off of the phone with Adam. John immediately went to work with our estimate and told us exactly what we could expect. This part is what my wife and I expected from a business, what we did not expect was the extra mile that John went to make sure that we got exactly what we needed. John walked us through the process, paperwork, and even explained to your company the situation with our 18 month old and the urgency of our situation.