We use red rugs that we place at the homeowner’s front door with Rule #1 on it signifying that our #1 rule is to respect the property (techs put on shoe protectors on it so they don’t track anything in the house).

 

Why choose Kellam Mechanical? To get the red carpet treatment!  Hiring a contractor is a necessity sooner or later.  There will always be a project.  As consumers, we expect to be treated with respect and fairness. It is important to feel secure with whom you invite into your home where your family calls their safe place.  Kellam Mechanical has expectations to deliver respect and quality services.  Upon arrival, our drug free, qualified service and maintenance technicians lay a red carpet at your door that has “RULE #1” written on it.  What is rule #1?  Rule # 1 means respect your home.  That is how we set the tone of our visit. Then, the technician proceeds to apply shoe covers to protect your floors so dirt and grime are not tracked through your house.  For installations, our install team lays floor protectors throughout the house. Your clean space stays your clean space.  Whatever mess we make, we clean up prior to departure.  As a consumer, we also want to be heard.  Kellam Mechanical technicians are trained to listen to customer’s reports of system failure symptoms and home discomfort to begin their diagnostic process.  Communications are important, so you are given findings and recommendations for repairs for approvals before we proceed.  Homeowners want to know upfront what their expected to invest in when repairs or replacements are in their future.  Flat rate pricing solves that need.  It is similar to an auto station’s menu of prices for services.  It ensures the customer is getting charged the same universal price each time with parts and labor built in.  It is more cost effective to the customer than time and materials.  Again, top quality services delivered, because we follow our mission statement: To provide home comfort delivered with compassionate and trustworthy customer service value every time. Consumers should expect the red carpet treatment in their home. Your service experience will conclude with you feeling highly confident with your Kellam Mechanical repair or replacement service.  Scheduling an appointment is easy for your heating, air conditioning, electrical or plumbing needs: https://kellammechanical.com/schedule-an-appointment/

 

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