We had a crazy situation that involved heavy communication between our HOA, the City, HVAC and Kellam Mechanical. To make this nightmare story short, throughout the month long process it took for the City to finally come and shut our water off so our inspector, Ricky, could complete his job, Kellam was responsive and we had easy communication with them. Ricky was stellar, helping us understand the issue at hand, how to go about it, what to expect and we immediately trusted him and requested his expertise every time. He was very thorough and went the extra mile to help our family out, getting us answers that no one else would give us. And even after the job was complete, he checked back in later (as he had another property to service close by) and made sure we were all good. This kind of service in any company is always hoped for, but always falls short of our expectations. That’s not so with this experience and definitely not with our inspector Ricky. We felt taken care of and that our problem mattered to him. THAT is the most important customer service experience we took away from this nightmare situation. We highly recommend Kellam Mechanical and especially Ricky’s knowledge and professional expertise.
