We are dedicated to providing 100% customer service satisfacation! For more information on our committment to customer service click here.
Hear what our satisfied customers have to say about Kellam Mechanical:
Pete Cousin, editor of Village News Magazine, was kind enough to tell us about his personal experience with Kellam Mechanical. Here is an excerpt from his article:
April 1, 2013
On behalf of myself and my wife, I would like to recommend to you the services of Kellam Mechanical. The process from discussion to installation was easy, without stress and done in a very professional manner. As a follow up and required by law, the city inspector came by today to look over the work that was done. His comment: "This was done properly and professionally. You have nothing to worry about with this installation. I wish more contractors would take the same pride as Kellam Mechanical."
Click here to read the full article.
March 13, 2013
Sorry I missed your call today. Thanks for following up! All is well, we are very, very pleased. The heat is great, the house is warm all over, no need to be messing with the thermostat as before. The room over the garage is warm for the first time ever...cannot believe that it is within a few degrees of the rest of the house. Amazing what a return will do.
The hot water to the master bath is also better than expected. The line into the shower must be closer than originally thought because we have seen a definite decrease in the amount of time it takes the water to run hot.
So, I guess we are done :-( It's been a pleasure working with all of you!
I wanted to let you know that the work your crew did was outstanding. They conducted the work in a timely and professional manner. Your crew represented you and your company very well. I have the utmost respect for you and your company. My experience with you and your company has exceeded expectations and surpassed the highest standards. Please give my appreciation to your crew.
I have been recommending you to everyone I talk to and will continue to do so.
Thank you again.
January 11, 2013
To: Scott Kellam, John Gualdoni, and Adam Cook:
As you know, I have had a tankless hot water heater installed in my residence with completion yesterday. The final city inspection was completed today. Both of the city inspectors involved remarked as to the quality of the workmanship of the given installation, and promptly passed the inspections. Their remarks echo my own feelings about how professional the quality of the installation is.
It is my feeling that the best measure of a contractor is based on certain basic parameters: Do they commence work when they say they will?; Do they finish when they say they will?; Do they do what they say they will do?; Does the work adhere to current workmanship standards of the industry?; Does the contractor track the finer points and details to realize a \"complete\" and quality project? I have to give an emphatic yes on all counts with regard to your organization. Your technicians were top flight.
They were courteous, obviously competent, and very focused on the task at hand. The attitude projected showed a lot of commitment to doing a professional job. I think they were very successful in that regard.
Thanks guys for a very good job, done in painless, professional fashion. I will indeed \"tellem Kellam\".
I just recently had a new havc system installed in my home. I just wanted to let you know that we are very pleased with the service we received from Mike, Dan and Dean. They were very professional, knowledgeable, and worked well together as team. I would highly recommend them to any of my friends.
Tommy and DJ just installed the new York gas pack, which replaces the unit that "sprung a leak" in the condenser coil.
Sue and I want to thank you, Adam, Jody, Tommy, DJ, Josh and all the other Kellam personnel who helped make the replacement and installation possible. It's a pleasure working with you and all the professional staff at Kellam. Clearly, you have a great team of people working for you!
Brian and Sue A.
September 20, 2012
Just wanted to express our sincere appreciation for how well you have taken care of us over the years. From our geothermal installation, the Brumley Road repairs, my brother’s townhouse repair and now the installation of our standby Generac Generator, you and your team have been professional, prompt and efficient. Good luck to you as you continue to grow your company…you should be proud of what you have built.
Thank you from a satisfied customer and a friend!
Karen & Doug Evins
July 18, 2012
We recently relocated to a townhome in Virginia Beach with an aging HVAC system and assumed the existing annual service contract with Kellam from the prior owners. Two weeks later we needed to make an emergency service call on a Saturday morning. Josh showed up and within hours had diagnosed the problem, located the necessary replacement parts and had us up and running that afternoon. The following week Adam came to review the service history and evaluate the overall system. Adam then arranged for John to visit and review the available options for upgrading the reliability & efficiency of the equipment. Within a few days we had narrowed the choices down to what made the most sense given the existing conditions. A week later the new equipment was delivered & installed on time as promised. From the initial emergency call to the service department followup through the evaluation & installaion process it was a pleasure dealing with such pleasant knowlegeable professionals.
Thank You All ...
Tom & Jude Caine Virginia Beach VA
I am writing to thank you and your employees for the excellent service that they provided my family recently. On Thursday, June 28th 2012, my wife, Kim, called me at work to let me know that our air conditioner was not working. Since it was expected to be over 100 degrees on Friday she had a technician from another local HVAC company check it out on Friday. Needless to say the service was less than satisfactory. I called around to local shops and no one seemed to understand that we have an 18 month old child in the house that is approaching 90 degrees. Finally I had the pleasure of talking to Adam and that is when things began to turn around. Adam was able to help me out more than I could have expected over the phone and immediately dispatched John Gualdoni to our house. I knew we chose the right company when John arrived within 20 minutes of getting off of the phone with Adam. John immediately went to work with our estimate and told us exactly what we could expect. This part is what my wife and I expected from a business, what we did not expect was the extra mile that John went to make sure that we got exactly what we needed. John walked us through the process, paperwork, and even explained to your company the situation with our 18 month old and the urgency of our situation. Johnís hard work was greatly appreciated and above and beyond what simply giving us an estimate, you should know that he is a superb representative of your company. I am happy to say that Johnís work was quickly overshadowed by the level of professionalism that your employees showed when they arrived to actually install our unit. Garrett, Dean, Matt, and Damien arrived at our house at about noon the same day, less than an hour after we placed our order with John. They immediately went to work and made what looked like an impossible task happen within 3 hours. Their experience and workmanship is beyond measure. Not once did I see them standing around or hear them complaining despite the temperature being over 100 degrees outside and over 90 degrees inside. After they completed their work the only way I could tell that they had been at the house was that the air conditioner was working, there was no mess at all. The work of these four guys alone has made us a customer of Kellam mechanical for life; I cannot thank them enough for their hard work. If I needed any more convincing that I made the right choice, I received a phone call on Monday, three days AFTER your technicians completed their work, with an estimate from the company that we called the first time. They said that they could be out on Friday to fix our unit for about the same price that Kellam replaced our entire unit. When I told them that Kellam Mechanical already replaced the unit the same Friday that this company was out to my house and told me it could not be done, he did not believe me. Apparently it is impossible for their company to complete the work that you did in the timeframe that you did. I would like to thank your technicians and John again for their hard work, and you should know that they alone have guaranteed that Kellam will be my first call from now on.
Chris and Kim Cheek
I want to thank you and the rest of Kellam Mechanical for your great service this week. I have used other companies in the past to work on our heating and AC but will now be with Kellam for life. The quality of the technician as he explains what the problem is and the quick solution are what make Kellam a great value. I will recommend your services to my friends and neighbors. You should be proud of the great quality that your company bring to customers that are having heating or air conditioning problems and need fast solutions. Thank you again Steve Jackson
From the very moment I called Kellam I knew that they were very different from everone else we had dealt with just because they're phones operations are so smooth. They do such a fantastic job of constantly keeping us in the loop and getting things setup around our busy schedules. They've gone way above and beyond for us on several occasions.
We’ve been using Kellam for about 14 years for our electrical and HVAC needs. We refer them to all of our friends and family. They’ve done great work! They show up on time and get it done at an affordable price. We’ve been overwhelmingly happy and impressed with everything Kellam has ever done for us.They are the only contractors we trust in our home because of their professionalist and courteous nature. They’re great! Tellem Kellam!
Chris and Courtney Baker
Dear Mr. Kellam,
I am writing to you to commend you, your company and your staff. I have been a customer for several years and I have always been pleased with the service I have received. However, on Monday, August 8, 2011 your company went to a much higher level in my book. My AC was not working and I called in and one of your repairman was sent out. I had visions of needing a new unit because it is thirteen years old and several of my neighbors had their units replaced last year. They don't have their units check twice a year like I have done. The repairman found the problem and told me what it would cost. I was relieved it could be repaired and I didn't need a new unit. After the repair he came in and said he had good news for me, that the part had been replaced last year and was under a five year warranty and I only had to pay the diagnostic charge. I was delighted. My husband passed away February 28th and I can barely remember what happened yesterday much less an AC repair from last year. The honesty of your company and workers restored my faith in the integrity of Virginia Beach businesses. In the city of Virginia Beach there is a medical supply company and a doctor's office that tried to cheat me since my husband passed away. Medicare contacted me and told me not to pay them and they were demanding a refund from them for their dishonesty. They could learn a lesson from you. I have told all my family and anyone else I have talked to since Monday how honest you are. I never would have known the part was under warranty, right now just getting up and starting my day is an effort. Thank you for having my back. I have always found your work people and office staff helpful and polite. I will recommend your company to all I meet.
Thank you again,
Their estimate was very competitive, I received 3 different estimates from local companies and they were very reasonable. Adam was awesome from the get-go. He had a great personality during the initial estimate and really knew his product. The small family-owned business feeling was great and everyone worked together so well and had much respect for each other. Adam was upfront and honest about what needed to be done and even helped with items to include in the estimate that I didn't even think of (since it's an insurance claim due to hurricane flooding- I needed to be sure I was thorough). Adam even brought out 2 crews on the first day to be sure that the project was completed ahead of schedule. His crews were great and were there on-time and were at the house when they said they would be. The project was completed on-time and within budget. I highly recommend this company.
I just wanted to let you know that my husband and I recently had some electrical work done by Kellam. Our service tech Brian did a fantastic job installing ventilating fans in 3 of our bathrooms. He was timely, professional and very knowledgeable. My husband requested additional information about your HVAC services and we received it in the mail within a few days. Also, the price was very competitive. Again, I wanted to give Brian kudos and we are considering the USA program for our HVAC unit.
Thanks for great service!
I have had nothing but positive feedback from the clients that I have referred to Kellam Mechanical for their electrical services. The guys that show up are always courteous, professional and clean up after themselves. They are just as nice as they can be.
Wanted to share again how well DJ represented your company during our recent heating check up. He was prompt, incredibly detailed oriented and very straight forward with his assesment. His work was impressive and the repairs that were recommended have worked very well.
"Thank yous" to both of you, Sarah and Scott, for taking a personal interest in the lives of your customers. I can't remember any other company that we do business with that takes such interest in their clients. Best wishes for a continuing successful business!!!
Bill and Judy C.
Dear Kellam Mechanical,
I would like to thank you on behalf of myself and my family for the extraordinary service provided by yourself and your installers Matt and Jonathan on the installation of a new condensing unit after suffering for 3 days without AC.
You and your staff were fantastic to work with and I will certainly highly recommend Kellam Mechanical to our firends and nieghbors in need of HVAC services. It was a pleasure to deal with such professionals.
June 4th, 2011
Kellam replaced our entire central A/c system, including the condenser, evaporator, and all the duct work. They also installed a dedicated circuit breaker for the new unit, and relocated and replaced the thermostat..
When we decided to replace our old, broken down A/C system, we got quotes from several companies, based on their reviews on Angie's list. Although we'd never dealt with them in the past, one we called for an estimate was Kellam Mechanical, because they had an excellent rating. I'm so glad we did!
Kellam Mechanical was extremely thorough. They told us exactly what we needed to do and covered all bases to ensure we would be happy with the finish product. We couldn't be happier with our GeoThermal installation and are enjoying a system that gives us great comfort indoors, plus hot water whenever we need it, not to mention lower utility bills!
Jim and Janet Baker
January 20, 2011
THANKS A MILLION ROB!!!! I woke up 4:30am freezing. Called Kellam best decision I made this year. It's so nice to meet such a fine professional & knowledgeable young man. Rob is an asset to Kellman Heating. We'll glady refer your outstanding company to all knowing that you employ such efficient tech's like Rob. This is customer satisfaction at its best.
Susan & Walter Barnes
January 10, 2011
A short note to say thanks for the quick turn around on the recent HVAC situation. The thing is working great. We did not know what we were missing. I know you guys pushed the job up and for that I thank you. Aside from that, the crew you guys sent were top shelf. They were very pleasant and answered all my dumb questions. I did not get their names, but please let them know I appreciated their help. Mike was very helpful as well, especially when I told him to quit turning the pages of the catalogue to the really good stuff you guys have.
Who would have guessed that spending that much money would have been so much fun? I have been "tellin 'em Kellam" ever since.
January 3, 2011
We wanted to write a letter to commend you on the excellent service you supplied us as you planned and installed both our new geothermal heat pump systems and the Rinnai hot water system. As you know, we had a recommendation from a friend for another company with whom they were well satisfied. We had that company come and plan and give us a bid. Initially we thought we would go with the other company because of the high recommendation they had received from our friend. However, when we had you come out to do a plan and give us a bid, we easily decided you were the company whom we wanted to do our job. We are confident we made the right decision!
From our very first encounter with you and your team we found you to be competent, courteous, and thorough. Each of these qualities was equally important to us. We wanted the best job possible and we felt you would provide the best results. With the amount of inside the house work and the need to be all over the house様iterally in every room and space擁t was a relief to have such pleasant, careful, and cooperative men working. We are grateful.
We have come through one of the coldest Decembers in many years. The house has remained toasty warm and comfortable. Obviously, you have done an excellent work.
It is our pleasure and we are eagerly willing to give our complete and satisfied recommendation to anyone else who would like to know that you have very happy customers.
Jim and Janet B.
October 12th, 2010
Good Morning Scott - As you know, I am a new Kellam Mechanical customer living in Texas who owns a home in Va Beach. I had a guest staying at my home the past two days and the new heating system would not come on. After trying to trouble shoot the problem with her long distance over the phone last night, I called Jodi this morning at 7:15 a.m. She assured me she would do her best to have someone at my house this morning before my guest left at 11:00 a.m. When I called my guest to see if she had heard from Jodi, Dean was at my house, had determined the problem (an installation issue), and had corrected it by 9:00 a.m. When you and I spoke on the phone in September while I was home for a visit, you told me that customer service was one of your biggest priorities. I wanted to say that the service staff members who helped this morning have delivered 110 percent, and they are an excellent representation of your leadership and expectations. I am most appreciative because there was an employee at work at 7: 15 a.m. to answer my call who followed through immediately and a trained technician who was able to resolve the problem quickly. In my instance, your insistence on excellent customer service is apparent. I hope your day goes well and I wish for you so many stories like mine that you won't have time to read them. AND while I am at it - I'm not sure I ever properly thanked you for having the upgraded thermostat installed in September; I am most grateful for that as well. Greetings to Scott and thank you again for your efforts on my behalf.
July 23rd, 2010
Dear Scott, This is a belated thank you for your amazing customer focused service. I had called several weeks back and spoken to you about condensation in my system building up in my downstairs room on the blower and ducts. I totally expected to need to do a service call, but you offered to come check it out first and did so within just hours. Thank you! I just want to make sure to let you know how fantastic each of my experiences has been with your company and your people. I could not be more pleased and am very happy to be a Kellam customer. I let all my friends know, too!
Aug 17th, 2010
Being a proponent of businesses that support the community like Kellam Mechanical we had the occasion to call on you for help when our a/c went “belly up”. Having worked with you and Kellam as event sponsors for Virginia Beach Clean Events, there was no question who to call. Within an hour of our call to you, Jon was at our door inspecting the unit. Jon completely evaluated the system, provided me with our options so we could make an informed decision. He was quick and very professional about every aspect of his job. He made sure to clean all components checking as he reassembled the unit and it up and running again. The measure of a successful company is in how the customer feels after the sale or service. Jon and Kellam Mechanical exceeded every expectation. Thank you so much for your work and having the foresight to have great people on staff. We felt as though you cared.
Aug 10th, 2010
Your company responded quickly to my emergency having no air conditioning in the extreme heat. Adam Cook carefully explained what needed to be done after he had inspected my air conditioning system. He also gave me time to consider my options. Two other companies were “too busy” to even see me!
July 28th, 2010
My husband was taking care of all of this but was deployed suddenly to Haiti. I was left to manage everything by myself. Mike and the install team took great care of me and handled things as if it were their own homes. I cannot say thank you enough!
July 30th, 2010
Due to your excellent reputation with the BBB, I now use your HVAC services
May 6th, 2010
Kellam Mechanical is the best. We have a problem house. It is a large ranch that was tripled in size back in the 70s and our air conditioning system was that old. There is no crawl space and very little attic space with cathedral ceilings throughout. First problem we had was that our air conditioner that was cooling our kitchen, dining area and den area was located in the ceiling. The day we moved in (about 6 years ago), the ceiling collapsed because the air conditioner was leaking. The draining system for the unit was a mess that kept getting plugged up. We had to stop using it. We had another air conditioner in the ceiling that worked but you couldn't get to if you needed work done on it. Apparently they put the air conditioner in and then built the addition around it without thinking that it might have to be replaced one day. Our heating system is a boiler but the radiators don't go through the entire house. The areas that didn't have radiators had radiant heat in the ceilings which barely worked at all.
I realize now why people would buy our house and sell it after 2 years. They couldn't figure out what to do with the heating and cooling system. I had heating and cooling people come in and one person took a look around and said I can¥'t figure out what to do with your house and then a few days later sent us an outrageous quote to update our system. Probably gave us a high quote because they didn't want to deal with it. I had a few others come that offered high quotes. They didn't seem to understand the house and gave me no confidence they could do the job.
In my frustration, I started doing research and thought that maybe we could go with a ductless mini split system since our problem is no crawl space and limited attic space. Our friends gave us the number for a couple of guys that did their house. They came and looked at our house and thought they could do it but never called us back and wouldn't return our calls. I called one place that I found on the internet that was advertised having experience with this system but they didn't know how to install it and recommended Kellam.
Mike from Kellam came to our house and he was so nice. He told us he wasn't sure what to recommend but he wanted the owner (Scott) to come and take a look and see what he could come up with. I was really impressed with that.
Scott came a couple of days later and went through our entire house. He talked to my husband Les and hashed out a plan. We decided to do the mini split in the living room. To take care of the leaking air conditioner in the ceiling, we decided to put the new one in the large closet in the hallway. I didn't want it in the ceiling anymore in case it leaked. We had ductwork in the kitchen but needed to figure out a way to duct it into our dining room and den which is cathedral ceiling with no attic space. Les asked if they could run the duct work across the center beam and build a box around it to conceal it. He said sure plus he had a carpenter that did work like that for him. Next he looked at our bedroom which also had a ceiling air conditioner.
We decided to also put that one in a large closet adjacent to our bedroom.
Scott came back to our house after analyzing everything and gave us a written estimate with different options to choose which I thought was great.
This was a huge project and I thought his estimate was very reasonable considering the work that needed to be done. We decided all units would be heat pumps to eliminate the boiler (gas was getting outrageous). The mini split was installed in the living room. This is a fantastic system. The bedroom unit was installed and the guy that did the duct work (I'm sorry that I forgot his name) was on his stomach installing for 3 days because the area was so tight in the ceiling...excellent job. The unit to cool the kitchen, dining room and den was installed and the duct work was run across the center ceiling beam. The carpenter Phil built a box around it with opening for the vents. He did an excellent job and it looks like part of the house. We were so happy we had him replace the cooling system in the older (original part) of our house with a heat pump too. That is 4 systems installed and my utility bills are way down and no more outrageous gas bills. I am so happy that we found Kellam.
April 19, 2010
I would like to thank Kellam for excellent work performed this weekend at my residence. The work was to replace a coil identified in a York service bulletin. This action stemmed from problems we have had all winter. The York heat pump worked fine to 2 years or so. This winter it would not maintain heat. After looking into this by the vendor that installed the unit, several attempts were made to correct the issue. First it was identified that the "heating coils" were not connected. After the coil was connected, there were other problems. The vendor came out several times along with a York rep (not at the same time). No one knew what to do. Several attempts were made, the last adjusting a plenum (based on another York service bulletin), made no difference. Along came John Mcfadden. He not only replaced the coil, he immediately identified the problem. While they prepared the system for recharging, he went ahead and added the extra necessary wire and made the necessary connection to fix the original problem. He said they had to wait anyway, besides it was an extremely easy thing to add the wire since it was outside and only about 25ft and he had to do some rewiring because of the coil change. He also made an adjustment where he identified the original vendor charged the system too much. He stated for our short run, we only needed about 9 lbs of refrigerant. He said that overcharging could damage the compressor. So not only did he do the York repair, he fixed my original problem. Both John and Joe (his partner) were pleasant to work with. John was obviously well trained and experienced. He was quick, clean and professional with the coil replacement. I just can't say enough about John and Joe. You have a new customer when I will need services in the future. I will also recommend Kellam to anyone looking for York or other HVAC equipment services.
January 26, 2009
I would like to personally thank you and your employees for the fantastic job they did installing my new IN2 Networks ecoConcierge device. I am up and running and loving the functionality it gives me to control the temperature in the house remotely and through the internet. I have showed it to numerous friends and family and they are as impressed as I am excited.
As a second home we often set the temperature back (or up in the summer) a large amount and when we show up to adjust the temperature it can often take a long time to get comfortable. With the ecoConcierge we can adjust the temperature the day before and when we arrive it’s perfect! And as is more often the case when we leave and forget to set the thermostat back we can now simply log-in online and adjust the temperature so that we save energy. I can’t tell you how many times we’ve left the house on a much cooler temperature because we didn’t want to experience the heat next time we arrived or how many times we’ve forgotten to adjust the thermostats before we’ve left in winter only to have to pay heating bills for when we’re not there. We’ve even threatened friends who stay there that we can make them uncomfortable if they don’t behave – just joking we’d never do that!
I must finally commend your professional and friendly employees, in particular John McFadden. Once the system was installed he set-up and configured the entire system on his laptop. All I had to do was register it with the internet access provider and voila I’m controlling the temperature from anywhere with an internet connection. Unlike almost every contractor I’ve had in my home the house was left just as clean as when your team arrived.
Thanks again and if I can serve as a reference for future customers please don’t hesitate to have them contact me.
Va. Beach , Va. 23451
February 1, 2010
To the management of Kellam Mechanical:
I know that people are quick to complain when a company disappoints but I want to tell you what a wonderful experience I had with your company. I made the mistake of having a different company install my Apollo hot water heater and have had one problem after another. I turned to you to install my air conditioner. This past Sunday, in the aftermath of the cold and snow, I woke up to not heat. Lance Gray came out to diagnose the problem. Realizing that I had no heat or hot water and with the chance of busted pipes, he called Bobby Starling for back up. I can’t say enough about how wonderful they both were! Not only were they knowledgeable and kept me informed with what they were doing, they were neat, respectful and very kind. They went far “above and beyond” to make sure that I was safe and warm by the time they left. I felt that I was treated like a “member of the family.” I can’t thank you enough for the excellent standards of your service. I feel lucky to be a customer!
Dear Scott and Mike,
I just wanted to express my appreciation for so promptly responding to my heating problem. I am currently handling my brother’s affairs while he is deployed with the Marines, and wouldn’t fate have it, the tenants in this townhouse called with a heat problem on the coldest day of the year. My thanks to Jody for fitting me in your full schedule and Chris and Don for getting the heat restored in just four hours from the tenants initial phone call to me.
Thanks again for very prompt service. Kellam Mechanical is great!
P.S. We just broke ground on construction of the house on Knotts Island, look forward to working with you on this project soon!
I just wanted you to know how pleased I am with the new heating and air conditioning system that Kellam Mechanical installed under my home. I had no idea that my thirty nine year old system was in such a bad state of deterioration. The pictures you showed me after crawling underneath the house were quite graphic. When I saw the ducting partially laying on the ground and devoid of the majority of its insulation I realized it was time to replace the whole system.
The crew from Kellam Mechanical showed up right on time at 8:30 with four really nice young men. They were all finished by 3:30 and had completely removed all of the old ducting materials. Except for the improved air flow you wouldn’t know anyone had been here. On my first bill from Dominion Power I had used 300 kilowatts less than the same month last year. Thanks again for a job well done.
CDR, USN RET
Thank you and your staff for your help with our heat problems. We are very satisfied with the HVAC unit and look forward to continued service from Kellam Mechanical. Things are good here and we hope to see you in the future. Regards to your family.
Carolyn and Bunk Laffey
October 25, 2008
Dear Mr. Kellam,
We are writing to let you know how pleased we are with our recent purchase and service provided by you and your company. You and your company were highly recommended by a friend and business associate and we can certainly understand why. Your knowledge of your product, your determination for a job well done with complete customer satisfaction is very unusual in this day and time. Everyone in your company that we dealt with, including the technicians you sent to our home were very courteous and knowledgeable. You may be assured that we will not hesitate to recommend you and your company. It has been a pleasure doing business with you.
Charles F. Moon
It was most unusual to have a company come out on a holiday, but Kellam Mechanical did and they took care of my needs when my HVAC went down on Memorial Day of 2009.
May 8, 2001
To whom it may concern,
This past year my family and I built a 3,400 square foot home in southern Virginia Beach. It was our first undertaking of a project that size. Much of the work, grading, roofing, plumbing, insulation, tile work, flooring, gas fireplace, electrical, HVAC and miscellaneous, was sub-contracted out to others. Of all the sub-contractors with which I dealt, none was more reliable, more professional, nor more quality conscientious than Scott Kellam’s electrical and HVAC crews. Kellam Mechanical offers competitive prices and project attention with which no fault can be found. Scott Kellam and his business comes with the highest of recommendations. When the next project calls, the only sub-contractor I am certain to use again is Kellam Mechanical.
May 27, 2004
I just wanted to take a few minutes to tell you how pleased we were with the process you and your team did on the Triathlon replacement system. You exceeded our expectations and made this change out very painless! I was impressed with the quality of work, professionalism, and attention to detail on all parts of this very difficult job. Thank you for everything and we certainly would highly recommend Kellam Mechanical to anybody asking for an excellent HVAC contractor within the Hampton Roads area!
Deb and Charles Meyer
Our very first appointment with Kellam Mechanical and Electrical was a pleasure. The technician pulled into our driveway at the very instant that he said he would. He examined our system and suggested a few temporary fixes that we could implement to get us through the summer and allow us time to reinforce our financial situation.
My family and I purchased a new house in Virginia Beach during 2000. From the very beginning, we experienced an almost non-stop series of problems with our heating and air conditioning system. Being new to the area, we didn’t know who to call and therefore we tried a non-stop series of companies to try and rectify the problems. As stated before, we had no idea where to start, so we started by looking up heating and air conditioning service companies in the Yellow Pages. Every company that we called acted like they were doing us a favor by even appearing at our house. We even had companies confirm service appointments and then not show up. After we had been in our house a few years, a friend of ours recommended to us that we should try Kellam Mechanical and Electrical.
Our very first appointment with Kellam Mechanical and Electrical was a pleasure. The technician pulled into our driveway at the very instant that he said he would. He examined our system and suggested a few temporary fixes that we could implement to get us through the summer and allow us time to reinforce our financial situation. We agreed that our system was dying a slow and painful death and needed replacement. We agreed that within our two zone system, the priority was to replace the downstairs unit first.
Approximately nine months later, Kellam Mechanical and Electrical representative, Mr. Adam Cook was invited to our home to look at our system and recommend a course of action. Mr. Cook was incredibly professional, polite and knowledgeable. Mr. Cook examined our system and suggested a couple of plans. He allowed us time, free of any sales pressure to determine for ourselves the best course of action. The first step in each one of the plans was replacement of our defective downstairs air conditioning unit.
On the day the work was scheduled to begin, neither my wife nor I was available to watch over the work being performed by Kellam Mechanical and Electrical and Mr. Cook was not available because he was in Richmond, VA attending a training class. When I got home from work and went outside to look at my new air conditioning unit, I was horrified to discover that the technicians had replaced the wrong unit. Immediately my mind went racing and I thought that we had just lost a large portion of our savings account with nothing to show for it. I immediately called Kellam Mechanical and Electrical and informed them of the mistake. I was immediately connected with the owner, Mr. Scott Kellam. Mr. Kellam immediately apologized, admitted the mistake and assured me that he would take care of us. Mr. Kellam further stated that the basis of his company’s success is their belief in the value of each individual costumer. Mr. Kellam stated that he would absorb the cost and replace the remaining air conditioning unit with a brand new one at no additional cost to us. True to the word of Mr. Kellam, technicians arrived the next morning and did indeed replace the other air conditioning unit at no additional cost to us.
I would like to emphasize to the reader how refreshing it was to work with Kellam Mechanical and Electrical. Every single employee of theirs that I have been in contact with has been courteous, professional and polite. They exemplify the hard work and honest ethics that our great nation was built upon and I highly encourage any person seeking a quality heating and air conditioning solution to contact Kellam Mechanical and Electrical. You will not be disappointed.
John D. Barber
Scott and Sarah,
Thank you for the great work and fast responses on the trouble calls for 2nd floor temp control wiring. Your technician did a good job tracing out the problem. His persistence was professional. He is not only a gentleman but laughs at my jokes. Your crew are good and hard workers, especially your crew supervisor. The layout obstacles that came about due to rafter design and location were handled absolutely awesome. All went well and even turned out better considering the difficult task. Your crew also left the jobsite cleaned up after a days work and in between days. All in all it was a pleasure. These days it is hard to find a contractor who shows up on time or just shows up. To get a good contracting crew who shows up on time and provides great work is rare. Wishing all of you a Merry Christmas and a happy, prosperous and healthy New Year.
While visiting my daughter’s (Joanna Washburn) home in Virginia Beach in 2004, I discovered the heating system was inoperable. A call was made to your office and within an hour or two, your technician and his associate were at the door and ready to work. They very quickly and efficiently diagnosed the problem and had the system operating. They went one step further and thoroughly inspected the entire system and “fine tuned” the system. Such professionalism, courtesy and service are greatly appreciated. You set the standard and I wish other service industries were one-half as outstanding as Kellam Mechanical.
May 10th, 2008
We would like to thank you and your staff for the great service we received on the installation of my new Trane dual fuel system. We do not think we have ever been so impressed with the service we received. You assisted me with getting the correct unit for our home, your people came to remove the old unit and install the new unit THREE days earlier than expected (which was great!).
Thanks and God Bless
Dear Scott and Crew,
I just wanted to thank you for all your help in getting my office/studio/garage up and running. It has been a pleasure working with you! I hope to do much more business with you in the future. Thank you for everything. You have been so patient with the mother-of-the-bride/contractor! Please give my thank you’s to the crew.
Dear Mr. Kellam,
Hey Adam! Hope your Thanksgiving was good. Just wanted to let you know, ya'll did a GREAT job!! And I am very pleased with the work. Very fast and you couldn't tell ya'll were even there!! Except for the comfort of having heat. I will definitely have ya'll do the second floor, when finances allow, and will recommend ya'll to whomever I can! Thank you for everything. Let me know if you need anything from me.
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